Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products are very good and the service was excellent. Thank you.”

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Posted 10 years ago

“A very good service but could be a fantastic service if the click and collect was 24hr turnaround. All that said I would still use the service again.”

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Posted 10 years ago

“Great service,”

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Posted 10 years ago

“Very good service. Correct items and speedy delivery. Recommend A+++”

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Posted 10 years ago

“Everything quick and easy. No problems with pick-up or with products. Couldn't seem to be able to track my order though, as it was an internal Decathlon delivery to a store.”

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Posted 10 years ago

“It took some time for the order to arrive but quality of the jacket and ski trousers is first class. Generous sizing so will fit for the next winter as well. Colours and fabric very good quality lots of internal pockets. Overall very satisfied”

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Posted 10 years ago

“Very nice service from Annalisa in your Botley Road Oxford branch”

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Posted 10 years ago

“The bike was what my granddaughter wanted .after a slow start it was delivered. I am quite happy with the service I received.!!!!!!”

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Posted 10 years ago

“Excellent service from knowlegable staff. The only issue I had was with the description of the pedals that came with the bike. They were described as 'clipless' and I took this to mean flat pedals. The bike came with clip-in pedals (requiring special shoes) and the 'clipless'description referred to pedals without the traditional toe clip! Very confusing”

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Posted 10 years ago

“Very quick prompt efficient service.”

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Posted 10 years ago

“Great good value sports shop”

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Posted 10 years ago

“I phoned looking for a specific pair of boots - the store found exactly what I wanted - in the sale - and kept them for me. Delighted with my purchase and very good service again.”

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Posted 10 years ago

“Competitive pricing. Quick delivery.”

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Posted 10 years ago

“Goods as described. Quick delivery.”

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Posted 10 years ago

“Very good quality at great prices”

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Posted 10 years ago

“Received our items extremely quickly, impressed.”

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Posted 10 years ago

“I found Decathlon whilst camping in France and was delighted to discover their branches in tne UK. I mistakenly thought they were cheap and cheerful in a similar way to some well known British brands though found that this is not the case. Cheap or good value, yes, but not at the cost of quality. Their range is fantastic and the quality is as much as I need and at the right price. Decathlon has been a very valuable find and I strongly recommend looking through their product range for any requirements before splashing out on similar items at 3 times tne price.”

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Posted 10 years ago

“I have not suggestion, very nice staff, professional and helpful.”

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Posted 10 years ago

“Prompt quality service. No problems at any stage of the order or delivery”

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Posted 10 years ago

“Excellent fit good materials well worth the money”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews