Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was so easy to buy my pedometer from these guys. Online purchasing was smooth and the package turned up before the ETA, so I'm very happy”

Helpful Report

Posted 11 years ago

Dear Jaq, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“My order was a good quick delivery, I was very pleased with the goods.”

Helpful Report

Posted 11 years ago

Dear Carol, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a wonderful day !

Posted 11 years ago

“Had my bike a while now. Couldn't fault the delivery time as it arrived within days of ordering. Fairly easy set up, although I can't quite get the handle bars tight enough. As my first road bike I can't compare it to anything else but it rides great and gets up to speed relatively quickly. One problem I have encountered is that the gears don't appear to be set up correctly. When in top gear and you go to change down (the big ring) it doesn't change down the the gear below and you have to drop right down to the bottom cog to come back u. This is quite frustrating if you're approaching traffic or a roundabout or something and need to get back up to speed quickly. I also ordered a helmet, lock, lights, shorts and tightsand they are all of great quality and I would highly recommend them to anyone starting out. All in all I have been impressed totally with the quality of the bike and the products I ordered together with the sales service from decathlon but aftercare is pretty poor. This review would be 5 star if I could get the gear situation sorted out.”

Helpful Report

Posted 11 years ago

Dear James, Thank you for the wonderful feedback! We are really glad to know that you are satisfied with our products in terms of price and quality, why not leave a product review to inform other customers of your experience with your purchase? We hope to see you again at Decathlon for another positive experience! In regards to the purchase of your Road Bike please contact us via our telephone 0345 450 7936 or via our online contact form so that we can follow this up and find the best solution for you: https://www.decathlon.co.uk/en/contactUs Have a wonderful day. Yours Sportingly, Customer Loyalty Team

Posted 11 years ago

“I found it difficult to find a member of staff to help me. I have left the store on several occasion where I have only managed to buy half of what I needed due to this. Overall though the selection and price of products and quality is great.”

Helpful Report

Posted 11 years ago

Dear Helen, Thank you for your feedback! We are really glad to know that you are satisfied with our products and we hope to see you soon at Decathlon for another positive experience. Regarding your store enquiry, please feel free to address this feedback directly to your local Decathlon store. Please feel free to contact us for any questions. Have a wonderful day !

Posted 11 years ago

“Excellent service kept you informed on despatch and delivery progress and kept to the date of delivery”

Helpful Report

Posted 11 years ago

Dear Dawn, Thank you for the positive feedback, We are really glad that the service you received from our Decathletes left you feeling happy, this is our aim! We hope that you are pleased with your online purchase and hope you see you again at Decathlon for another positive experience! If you have further questions or enquiries feel free to contact us via our telephone 0345 450 7936 or via our online contact form: https://www.decathlon.co.uk/en/contactUs Yours Sportingly, Customer Loyalty Team

Posted 11 years ago

“Excellent customer service when I had to return some faulty wellington boots.”

Helpful Report

Posted 11 years ago

Dear Diane, Thank you for the positive feedback, We are really glad that the service you received from our Decathletes left you feeling happy, this is our aim! We hope that you are pleased with your online purchase and hope you see you again at Decathlon for another positive experience! If you have further questions or enquiries feel free to contact us via our telephone 0345 450 7936 or via our online contact form: https://www.decathlon.co.uk/en/contactUs Yours Sportingly, Customer Loyalty Team

Posted 11 years ago

“Item ordered came sooner than the "expected" date. Easy collection”

Helpful Report

Posted 11 years ago

Dear Christopher, Thank you for the positive feedback, We are really glad that the service you received from our Decathletes left you feeling happy, this is our aim! We hope that you are pleased with your online purchase and hope you see you again at Decathlon for another positive experience! If you have further questions or enquiries feel free to contact us via our telephone 0345 450 7936 or via our online contact form: https://www.decathlon.co.uk/en/contactUs Yours Sportingly, Customer Loyalty Team

Posted 11 years ago

“Loved my scooter - just need to get better at riding it!”

Helpful Report

Posted 11 years ago

Dear Lori, Thank you for the wonderful feedback! We are really glad to know that you are satisfied with our products in terms of price and quality, why not leave a product review to inform other customers of your experience with your purchase? We hope you have mastered riding your scooter now and hope to see you again at Decathlon for another positive experience! If you have further questions or enquiries feel free to contact us via our telephone 0345 450 7936 or via our online contact form: https://www.decathlon.co.uk/en/contactUs Have a wonderful day. Yours Sportingly, Customer Loyalty Team

Posted 11 years ago

“Quick delivery , accurate product. Good price”

Helpful Report

Posted 11 years ago

Dear Haley , Thank you for the wonderful feedback! We are really glad to know that you are satisfied with our products in terms of price and quality, why not leave a product review to inform other customers of your experience with your purchase? We hope to see you again at Decathlon for another positive experience! If you have further questions or enquiries feel free to contact us via our telephone 0345 450 7936 or via our online contact form: https://www.decathlon.co.uk/en/contactUs Have a wonderful day. Yours Sportingly, Customer Loyalty Team

Posted 11 years ago

“nice service and good product”

Helpful Report

Posted 11 years ago

Dear Munir, Thank you for your great feedback! We are really glad to read that you are satisfied with our services and the products you’ve order, why not leave a product review to inform other customers of your experience with your purchase? We hope to see you soon at Decathlon for another positive experience. If you have further questions or enquiries feel free to contact us via our telephone 0345 450 7936 or via our online contact form: https://www.decathlon.co.uk/en/contactUs Have a lovely weekend!

Posted 11 years ago

“Good support when I ordered the wrong size - thank you”

Helpful Report

Posted 11 years ago

Dear Jeremy, Thank you for the positive feedback, We are really glad that the service you received from our Decathletes left you feeling happy, this is our aim! We hope that you are pleased with your online purchase and hope you see you again at Decathlon for another positive experience! If you have further questions or enquiries feel free to contact us via our telephone 0345 450 7936 or via our online contact form: https://www.decathlon.co.uk/en/contactUs Yours Sportingly, Customer Loyalty Team

Posted 11 years ago

“Excellent service. Product at a very competitive price - better than Argos or Amazon!! Delivered to us in good time.”

Helpful Report

Posted 11 years ago

Dear Mark, Thank you for the positive feedback, We are really glad that the service you received from our Decathletes left you feeling happy, this is our aim! We hope that you are pleased with your online purchase and hope you see you again at Decathlon for another positive experience! If you have further questions or enquiries feel free to contact us via our telephone 0345 450 7936 or via our online contact form: https://www.decathlon.co.uk/en/contactUs Yours Sportingly, Customer Loyalty Team

Posted 11 years ago

“great service and good pricing”

Helpful Report

Posted 11 years ago

Dear Geoffrey, Thank you for the positive feedback, We are really glad that the service you received from our Decathletes left you feeling happy, this is our aim! We hope that you are pleased with your online purchase and hope you see you again at Decathlon for another positive experience! If you have further questions or enquiries feel free to contact us via our telephone 0345 450 7936 or via our online contact form: https://www.decathlon.co.uk/en/contactUs Yours Sportingly, Customer Loyalty Team

Posted 11 years ago

“I was pleased with the service I received from Decathlon.”

Helpful Report

Posted 11 years ago

Dear Anthony, Thank you for the positive feedback, We are really glad that the service you received from our Decathletes left you feeling happy, this is our aim! We hope that you are pleased with your online purchase and hope you see you again at Decathlon for another positive experience! If you have further questions or enquiries feel free to contact us via our telephone 0345 450 7936 or via our online contact form: https://www.decathlon.co.uk/en/contactUs Yours Sportingly, Customer Loyalty Team

Posted 11 years ago

“Very pleased with the goods I received, also would like to say I had a problem with a return I made and a quick phone call and all was sorted. Very impressed and would recommend buying from Decathlon.”

Helpful Report

Posted 11 years ago

Dear Pauline, Thank you for the time you spent giving us your feedback! We hope that you were satisfied with your order and hope to see you soon at Decathlon. If you have further questions or enquiries feel free to contact us via our telephone 0345 450 7936 or via our online contact form: https://www.decathlon.co.uk/en/contactUs Have a wonderful day. Yours Sportingly, Customer Loyalty Team

Posted 11 years ago

“Initial goods all delivered promptly. However, all sizes seemed small (perhaps it was me. Goods have been returned, and am now awaiting further contact and replacements. Have heard nothing since the return forms were completed almost two weeks ago. So have paid, but no goods or contact at present.”

Helpful Report

Posted 11 years ago

Dear Peter, Thank you for your review, we can see that your replacement order has now been delivered and we hope that the replacement sizes are more satisfactory. If you have any more questions please contact us on 0345 450 7936 or via our online contact form https://www.decathlon.co.uk/en/contactUs Have a wonderful weekend.

Posted 11 years ago

“Bought a ski jacket online. Great value product, delivered quickly.”

Helpful Report

Posted 11 years ago

Dear Roger, Thank you for the wonderful feedback! We are really glad to know that you are satisfied with our products in terms of price and quality, why not leave a product review to inform other customers of your experience with your purchase? We hope to see you again at Decathlon for another positive experience! If you have further questions or enquiries feel free to contact us via our telephone 0345 450 7936 or via our online contact form: https://www.decathlon.co.uk/en/contactUs Have a wonderful day. Yours Sportingly, Customer Loyalty Team

Posted 11 years ago

“Very good quality clothing, for many outdoors activities. Many sales so occasions to get a good bargain. Polite customer service. The only downside is when buying on line many times the stock is not updated in real time and after you buy something a day or two later they send you e-mail that order couldn't be processed.”

Helpful Report

Posted 11 years ago

Dear Arthur, Thank you for the positive feedback, We are really glad that the service you received from our Decathletes left you feeling happy, this is our aim! We hope that you are pleased with your online purchase and hope you see you again at Decathlon for another positive experience! In regards to our stock level we do apologise for the inconvenience this caused you, we are working on ways to improve our stock counts and also the overall experience for online customer, we hope to have massive changes in the next years to come. If you have further questions or enquiries feel free to contact us via our telephone 0345 450 7936 or via our online contact form: https://www.decathlon.co.uk/en/contactUs Yours Sportingly, Customer Loyalty Team

Posted 11 years ago

“Great service, my order arrived earlier than expected. Scooter was a hit with my 4 year old so everyone happy!!”

Helpful Report

Posted 11 years ago

Dear Margaret, Thank you for the positive feedback, We are really glad that the service you received from our Decathletes left you feeling happy, this is our aim! We hope that you are pleased with your online purchase and hope you see you again at Decathlon for another positive experience! If you have further questions or enquiries feel free to contact us via our telephone 0345 450 7936 or via our online contact form: https://www.decathlon.co.uk/en/contactUs Yours Sportingly, Customer Loyalty Team

Posted 11 years ago

“All products were true to size and as described. Thank you.”

Helpful Report

Posted 11 years ago

Dear Nikolett , Thank you for the wonderful feedback! We are really glad to know that you are satisfied with our products in terms of price and quality, why not leave a product review to inform other customers of your experience with your purchase? We hope to see you again at Decathlon for another positive experience! If you have further questions or enquiries feel free to contact us via our telephone 0345 450 7936 or via our online contact form: https://www.decathlon.co.uk/en/contactUs Have a wonderful day. Yours Sportingly, Customer Loyalty Team

Posted 11 years ago

Decathlon is rated 4.4 based on 11,533 reviews