Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

“I bought a B'Twin bike for my husband. Excellent quality for money. I had the bike shipped to my address as I do not live near a decathlon. All instructions were followed, however it was unfortunate the one of the pedals fell off on transit. The response by decathlon was very efficient and we arranged to take the bike to our local bike shop to have it repaired and the costs would be claimed back from decathlon. This isn't normally the level of customer service I have experienced and so I was very happy with this arrangement. I was completely aware that having the bike shipped would mean some work on my part to build the bike. Not sure how building some parts of bikes at home can be improved. It may take some creative thinking on the part of decathlon. Maybe some interactive online support? Excellent customer service.”

Helpful Report

Posted 11 years ago

Dear Georgina, Thank you very much for your great feedback! We are really glad to know that you are satisfied with our products in term of prices and quality and we hope to see you soon at Decathlon for another positive experience. We are also happy to hear how satisfied you are with our customer services. Regarding the bike building, we will suggest your ideas to the online service ! Hope to see you again soon. Have a very nice day !

Posted 11 years ago

“adult scooter delivered prompthly, well packed,appears to be a well designed, quality product, value for money”

Helpful Report

Posted 11 years ago

Thank you for the time you spent for giving us your great feedback! We are really glad to know that you are satisfied with the services that our team provided to you and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a wonderful day !

Posted 11 years ago

“Quick and good price, everything arrived on time and as required. Great customer service at the store to boot.”

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Posted 11 years ago

Dear John, Thank you for the time you spent for giving us your great feedback! We are really glad to know that you are satisfied with the services that our team provided to you and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Good quality products”

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Posted 11 years ago

Dear Rachel, Thank you for your nice feedback! We are really glad to know that you are satisfied with our products in term of prices and quality and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Very quick and prof”

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Posted 11 years ago

Dear Michal, Thank you for your nice feedback! We are really glad to know that you are satisfied with our products in term of prices and quality and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Very pleased with the service I received. Would gladly recommend and will use again.”

Helpful Report

Posted 11 years ago

Dear Dawn, Thank you for the time you spent for giving us your great feedback! We are really glad to know that you are satisfied with the services that our team provided to you and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Received tent very promptly but there was a tiny fault. this was remedied very promptly by Decathlon and we had the replacement in less than a week. All correspondence was very helpful and efficient. Really impressed.”

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Posted 11 years ago

Dear Nicola, Thank you for the time you spent for giving us your great feedback! We are really glad to know that you are satisfied with the services that our team provided to you and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Item received very quickly and well packaged. Item itself is very good”

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Posted 11 years ago

Dear Darren, Thank you for your nice feedback! We are really glad to know that you are satisfied with our products in term of prices and quality and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Great shopping experience and fantastic customer support!”

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Posted 11 years ago

Dear Aga, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Needed some sports sandals in a hurry. I placed my order on a Sunday and they arrived on Tuesday! Shame that the sandals are less sturdy than I'd hoped.”

Helpful Report

Posted 11 years ago

Dear Malcolm, Thank you for the time you spent giving us your feedback! We hope that you were satisfied with your order and hope to see you soon at Decathlon. Feel free to contact us if you have any questions regarding your online order. Have a wonderful day.

Posted 11 years ago

“Easy to use website, great to see the product in either clear pictures or even video.”

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Posted 11 years ago

Dear Cefyn, Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“1st class product, well packaged, delivered very quickly.... and the lowest price I could find for the same product online. Very pleased :D”

Helpful Report

Posted 11 years ago

Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“great products promptly delivered well packaged *****”

Helpful Report

Posted 11 years ago

Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Purchased a pair of Sportiva Boots on line at a great price, posted free and received in double quick time !! an altogether great service”

Helpful Report

Posted 11 years ago

Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Fast efficient, spot on.”

Helpful Report

Posted 11 years ago

Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Great range of outfits at affordable prices to suit everyone”

Helpful Report

Posted 11 years ago

Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“I find it really difficult to find men's horse riding clothing. The men's jodhpurs I bought from decathlon 3 years ago were a perfect fit and out lasted my Mark Todd jods ten fold even though the Mark Todd ones were 3 times the price. Unfortunately I ripped the knee a few weeks ago out riding but I've taken delivery of some new ones which fit just as well and will hopefully last as long. Very impressed.”

Helpful Report

Posted 11 years ago

Dear Mick, Thank you for your nice feedback! We are really glad to know that you are satisfied with our products in term of prices and quality and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“I have shopped for years in decathlon all over europe and usually find it a pleasant experience, i cannot say my recent experiences in Decathlon Belfast have been particularly difficult or unpleasant however i note the staff to be somewhat ambivilent compared to the staff in say France who appear much more commited to customer saatisfaction . I rarely write a review but as decathlon has and will hopefully remain one of my favourite shops i felt compelled to furnish you with this opinion”

Helpful Report

Posted 11 years ago

Thank you for your feedback, We hope that you were satisfied with our products in term of prices and quality, we apologise your experience in our Braehead branch was not satisfactory and we will be forwarding this onto the store as feedback also. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“Excellent service - the order arrived very quickly. I had a problem with returning part of the order within the allowed time and emailed Decathlon. I had a lovely reply the next day assuring me that there would not be a problem. I tried to return the items via the online link which wouldn't work, this time I spoke to a lady who dealt with the problem immediately and emailed me the details I needed. A brilliant service Thank you”

Helpful Report

Posted 11 years ago

Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

“one of the best bibs Iv had cycled 100 miles with these no problems at all would recommend”

Helpful Report

Posted 11 years ago

Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!

Posted 11 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Decathlon Reviews

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