Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product and good online experience. Very happy with my purchase.”

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Posted 10 years ago

“I bought a bicycle online for my daughter. There was very good information about the bike available to help with the selection. Delivery was prompt and the bike itself is great. Very good experience.”

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Posted 10 years ago

“I ordered a leotard and shorts for my daughter for her gymnastics lesson. They are lovely and were reasonable priced thanks decathlon”

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Posted 10 years ago

“Fast efficient service.”

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Posted 10 years ago

“always easy and hassle free shopping also good range of products at fair prices.”

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Posted 10 years ago

“Very quick delivery, faster in some cases than a UK delivery. Estimated delivery time was bang on as well, making life so much easier. Thank you.”

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Posted 11 years ago

“Excellent products covering a very wide range of sports with items to suit all price points. I've bought primarily cycling and running gear from Decathlon and all products have met my expectations.”

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Posted 11 years ago

“Pleasure to deal with, package arrived securely and promptly.”

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Posted 11 years ago

“Quick and arrived on time”

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Posted 11 years ago

“I am happy.”

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Posted 11 years ago

“Excellent service very prompt delivery.”

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Posted 11 years ago

“I have submitted two orders recently - both the service and quality of the goods supplied were excellent!”

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Posted 11 years ago

“excellent service, first class highly recommended”

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Posted 11 years ago

“exellent prompt service great sport wear definatley recommend”

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Posted 11 years ago

“I like Decathlon because everything we have bought there is better quality than other sports stores and lasts longer.”

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Posted 11 years ago

“I was very happy with the service”

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Posted 11 years ago

Dear Philip, Thank you for the positive feedback, We are really glad that the service you received from our Decathletes left you feeling happy, this is our aim! We hope that you are pleased with your online purchase and hope you see you again at Decathlon for another positive experience! If you have further questions or enquiries feel free to contact us via our telephone 0345 450 7936 or via our online contact form: https://www.decathlon.co.uk/en/contactUs Yours Sportingly, Customer Loyalty Team

Posted 11 years ago

“I needed to replace a Geonaute 35l travel bag I'd bought from Decathlon 5 or 6 years ago. The original is still in an excellent, usable condition apart from some damage to a wheel caused by careless baggage handlers about 3 years ago. Considering that this bag has probably travelled about 80,000 kilometres in some some pretty rough terrain, I was very pleased with its quality and utility. I found the replacement on-line with Decathlon - slightly remodelled & re-branded as Newfeel but meeting the same high standards - ordered with standard delivery option and received it within 2 working days. The replacement has just completed its first expedition, touring Sri Lanka. I fully expect it to provide the same high level of durability and service.”

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Posted 11 years ago

Dear Neil, Thank you for the wonderful feedback! We are really glad to know that you are satisfied with our products in terms of price and quality, why not leave a product review to inform other customers of your experience with your purchase? We hope to see you again at Decathlon for another positive experience! If you have further questions or enquiries feel free to contact us via our telephone 0345 450 7936 or via our online contact form: https://www.decathlon.co.uk/en/contactUs Have a lovely weekend!

Posted 11 years ago

“Ordered swim wear, but wrong size. Returns process was hassle-free and replacement arrived much quicker than I had anticipated. Thank you. Will order again.”

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Posted 11 years ago

Dear Peter, Thank you for your nice feedback! We are really glad to know that you are satisfied with our products in term of prices and quality and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a very nice day !

Posted 11 years ago

“I loved the product that I received from decathlon (a triban 500 se road bike) and it was very quick getting to me.”

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Posted 11 years ago

Dear Aidan, Thank you for your nice feedback! We are really glad to know that you are satisfied with our products in term of prices and quality and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a very nice day !

Posted 11 years ago

“Great selection,good prices. Shame the site works so poorly with iPad & phone.”

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Posted 11 years ago

Dear Russell, Thank you for your feedback! We are happy to hear about the products you like and I am really sorry about the bad experience you had on our website. Yet I can confirm we have an App which is available for both Android and Apple users for free. This was created in order to reduce the issues on website and I hope this will help you next time. Thank you very much again for your feedback and if you will have any questions, please feel free to contact us. Have a great day!

Posted 11 years ago

Decathlon is rated 4.4 based on 11,533 reviews