Login
Start Free Trial Are you a business? Click Here

Decathlon Reviews

4.4 Rating 11,533 Reviews
86 %
of reviewers recommend Decathlon
Company Reviews Questions Metrics Info
4.4
Based on 11,533 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 37%
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read Decathlon Reviews

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Decathlon 1 star review on 6th February 2025
David
Decathlon 1 star review on 17th June 2023
BP
Decathlon 1 star review on 28th December 2022
LiQiang Gong
Decathlon 1 star review on 28th December 2022
LiQiang Gong
Decathlon 1 star review on 2nd December 2022
Anonymous
Decathlon 1 star review on 28th June 2022
Anonymous
Decathlon 1 star review on 19th October 2018
Rvupes
50
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Gail
Verified Buyer
“Very pleased with product and ease of ordering from website. Prompt delivery and good packaging”
Helpful Report
Posted 11 years ago
Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!
Posted 11 years ago
JANE
Verified Buyer
“Excellent customer services. Prompt refund when item sent back as wrong fit. First time I had used this company, would highly recommend them”
Helpful Report
Posted 11 years ago
Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!
Posted 11 years ago
Alaa
Verified Buyer
“Very good products mostly, and great value. The main problems though are that the online shop is not great - it's slow, messy and it's not easy to find things. Also, I wish they had free delivery. Also, some great products just disappear - for instance, they had great merino wool thermals for kids last year that they don't seem to do any longer!”
Helpful Report
Posted 11 years ago
Dear Alaa, Thank you for your nice feedback! Regarding the merino wool thermals, it is seasonal items and now summer is coming, that is why we are now running out of stock. We are really glad to know that you are satisfied with our products in term of prices and quality and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a very nice day
Posted 11 years ago
Antony
Verified Buyer
“I bought a set of skate wheels for a woodturning project - nothing to do with skating. Service was good and delivery prompt. The wheels were exactly what I wanted for a reasonable price.”
Helpful Report
Posted 11 years ago
Dear Antony, Thank you for your nice feedback! We are really glad to know that you are satisfied with our products in term of prices and quality and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a very nice day !
Posted 11 years ago
Geva
Verified Buyer
“like to products website is very slow to respond many products unavailable in stock”
Helpful Report
Posted 11 years ago
Dear Geva, Thank you for your feedback. We are really glad to know that you are satisfied with our products in term of prices and quality and we hope to see you soon at Decathlon for another positive experience. Regarding the website we are aware of the issue and our IT team is working hard on it. Sorry for the inconvenience. Please feel free to contact us for any questions. Have a very nice day !
Posted 11 years ago
Gordon
Verified Buyer
“Web site easy to use and order quickly dispatched. Sadly packing not suitable for task and was forced to exchange. The staff dealt with these formalities extremely quickly and sympathetically but still the packing was not up to the job!”
Helpful Report
Posted 11 years ago
Dear Gordon, Thank you for the time you spent for giving us your great feedback! We are really glad to know that you are satisfied with the services that our team provided to you and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!
Posted 11 years ago
Evita
Verified Buyer
“Very good as expected!”
Helpful Report
Posted 11 years ago
Dear Evita, Thank you for your nice feedback! We are really glad to know that you are satisfied with our services and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely day !
Posted 11 years ago
Pauline
Verified Buyer
“Goofs received promptly in perfect condition. I will buy my swim goggles from you again. Thanks Pauline”
Helpful Report
Posted 11 years ago
Dear Pauline, Thank you for your nice feedback! We are really glad to know that you are satisfied with our products in term of prices and quality and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely day !
Posted 11 years ago
Jorge
Verified Buyer
“Excellent website and service, fantastic product.”
Helpful Report
Posted 11 years ago
Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!
Posted 11 years ago
Hugh
Verified Buyer
“Excellent service and a great product. Very good value.”
Helpful Report
Posted 11 years ago
Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!
Posted 11 years ago
Gary
Verified Buyer
“Great quality at great prices lots is product to suit all budgets”
Helpful Report
Posted 11 years ago
Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!
Posted 11 years ago
Tyler
Verified Buyer
“Delivered goods arrived but damaged by 3rd party carrier, Decathlon support Staff promptly gave me a replacement and sent another company to pick up the damaged good, 4/5”
Helpful Report
Posted 11 years ago
Dear Tyler, Thank you for the time you spent for giving us your great feedback! We are really glad to know that you are satisfied with the services that our team provided to you and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!
Posted 11 years ago
Alexander
Verified Buyer
“Excellent on quality. Unbeatable on price.”
Helpful Report
Posted 11 years ago
Dear Alexander, Thank you for your nice feedback! We are really glad to know that you are satisfied with our products in term of prices and quality and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!
Posted 11 years ago
Simon
Verified Buyer
“Decathlon supplied a pair of Btwin 500 Mountain bike Cycling Shoes and these were paid for using Paypal. The Decathlon product replaced a pair of Vittoria MS6 mtb shoes. The Decathlon mtb shoe size fit was perfect and the delivery and payment experience in line with the current market. Although I alter the heels of my mtb shoes to make them solid, as a regular office shoe, using a fibre-glass insert and stick-on-heel, this is not reviewe here. Decathlon must be in any shortlist for cycling kit and the Btwin 500 mtb shoes are suitable for wearing with casual black trousers working 12 hour shifts on a concrete floor.”
Helpful Report
Posted 11 years ago
Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!
Posted 11 years ago
Claire
Verified Buyer
“I had a problem with an item I ordered, it wasn't in stock. The customer service team was excellent they replaced it with a similar item, then the order came very quickly. Will definitely use them again.”
Helpful Report
Posted 11 years ago
Dear Claire, Thank you for the time you spent for giving us your great feedback! We are really glad to know that you are satisfied with the services that our team provided to you and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!
Posted 11 years ago
Linda
Verified Buyer
“good service items arrived in good time, down side having to stet up an account if you only want one item/ order”
Helpful Report
Posted 11 years ago
Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!
Posted 11 years ago
Waleed
Verified Buyer
“Tracing the on line shoping is dificult”
Helpful Report
Posted 11 years ago
Dear Waleed, Thank you for your nice feedback ! We are sorry to hear that you found difficult to track your order. Our team is working hard to improve our services. Feel free to contact us if you have any questions regarding your online order. Have a wonderful day.
Posted 11 years ago
Vickie
Verified Buyer
“I went online and ordered a safety helmet for my daughter. I paid for item and received an email confirming when it was ready to collect. I went to the store a few days later and showed the email confirmation to a very nice gentleman who promptly got me the item and I left. I couldn't believe how easy and organised it was. A great way to deal with customer and I wouldn't hesitate in using this service again.”
Helpful Report
Posted 11 years ago
Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!
Posted 11 years ago
RICHARD
Verified Buyer
“excellent service.”
Helpful Report
Posted 11 years ago
Dear Richard, Thank you for the time you spent for giving us your great feedback! We are really glad to know that you are satisfied with the services that our team provided to you and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!
Posted 11 years ago
Michelle
Verified Buyer
“great service love the product”
Helpful Report
Posted 11 years ago
Thank you for your great feedback! We are really glad to know that you are satisfied with our services and products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely weekend!
Posted 11 years ago
Decathlon is rated 4.4 based on 11,533 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request