Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,522 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,522 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good products,clear layout and explanations. Fair prices.”

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Posted 7 years ago

“Excellent range of innovative products. Regular end of season discounts and I mean genuine deep discounts. Free click and collect and amazing no-quibble 1 year return policy. ALl the products I have bought have been really good quality for the price and many equipment designs are genuinley hard to find elsewhere.”

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Posted 7 years ago

“Very good place to shop for all sports goods”

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Posted 7 years ago

“Can Decathlon clothes catch on fire? I went to Decathlon Rama 4 (Bangkok) today to buy children clothes, but was asked to provide my email or phone number. I refused and was told that I was not allowed to buy the clothes without providing my email or number. I asked to speak with the manager (his name is Vyi). Below is more or less the discussion we had: Vyi: We need your email or phone number for your safety. We need to be able to contact you if there is a problem with the product. Me: But other companies just release a public notice and it is all good. Vyi: No we want to be able to call you, for your safety. Me: Do not worry, I will assume the risks. By not giving my email or number, I discharge Decathlon from any responsibility. It is ok. I will take the risk. These are only clothes. Vyi: No we cannot sell it to you. We want to make sure you are safe. Your safety comes first. Me: But I am not buying a treadmill or a bike; I am buying 2 sweaters, 2 pairs of glove and 4 tuques. What are the risks with these products? Vyi: We do not know. There may be some risks. In case the product catch on fire. Me: Is there a risk that the tuques or the gloves will catch on fire? Vyi : We do not know what could happened. Me: You are telling me that some of Decathlon's clothes may be dangerous? What are the risks? When was the last time you had to call clients because a piece of clothes was dangerous? Vyi: We had to call clients because some scooters had problems with a handle. But not for clothes. Me: Then waive the email/phone requirement for clothes. Vyi: No we cannot. It is the store policy. Me: Can you call your manager? Vyi: He will tell you the same thing. Me: Are you sure you do not want to call him and check if he can waive the requirement when we buy clothes. Perhaps you want to tell him that I will write a review reporting that you told me that some clothes may catch on fire or may be dangerous. He eventually called his manager Anton but told me Anton was not available. I eventually left the store without having purchase anything. I should have added that the clothes were for children refugee in Mae Sot and that I would never be able to warn the children anyway should the products be found dangerous. Leaving the store empty hand has not frustrated me so much because I am now wondering whether the clothes can actually catch on fire!!! However, I am frustrated for having wasted my time: When I entered the store, I could not anticipated that I would have to give my email or number to be allowed to buy. This is not a common practice and there should be a warning sign at the entrance of the store, so people do not loose their time shopping for 40 minutes to be told at the counter that they cannot buy. This is not professional and should be almost consider as false representation (luring clients into a store and forcing them to provide email or phone for the purchase to be completed). Also, this policy is not for my safety, it is for Decathlon ’s safety: people will give false emails and Decathlon will be able to claim having try to contact all clients to warn them. Also, I suspect that the policy is just a strategy to avoid having to release a public notice about a dangerous product (keeping it discreet so Decathlon ’s reputation is not damaged by a bad product). Decathlon, you need to change this policy. It is counter productive for your reputation.”

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Posted 7 years ago

“All products were wonderfully great quality! Took no time to get to me! Great prices and easy to use web site!”

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Posted 7 years ago

“All products were wonderfully great quality! Took no time to get to me! Great prices and easy to use web site!”

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Posted 7 years ago

“Good quality items at a very reasonable price, staff are always helpful and friendly.”

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Posted 7 years ago

“Received my order in less than two days. Good product for a fair price.”

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Posted 7 years ago

“I received a faulty oxelo town 9 scooter with the front wheel being off to the right about 20 degrees from handlebar. It's absolutely useless. I send decathlon a picture of it and they apologized for sending me a faulty item but they cannot offer me a refund because I currently live abroad. They also refused to pay the shipping cost from where I live in order to arrange an exchange. I'm so disappointed with decathlon UK because this item was supposed to have passed some quality control...Now I got stuck with a scooter I cannot ride... Thank's a lot Decathlon UK...”

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Posted 7 years ago

“CON LOS PRODUCTOS TAN VERSATILES Y EXCELENTES PRECIOS”

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Posted 7 years ago

“They're fast in their delivery”

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Posted 7 years ago

“A secret for the outdoor person. A store I use to shop from and that i have refound. Fantastic range at good prices.”

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Posted 7 years ago

“Decathlon service was speedy and return process very straight forward. Recommend”

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Posted 7 years ago

“Decathlon.pt never let me down. They recently had a free delivery offer, so I placed a small order for some essentials. Not only were the branded items fantastic value, but they were delivered to my door - the next day, at no extra cost! Huge thumbs up from me.”

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Posted 7 years ago

“This is only the second time I have ordered something with Decathlon and I have had the same problem both times. My order turned up on the day they said it would but it was totally the wrong order. I had paid for Dhl delivery as I needed to get it fast- it was clearly someone elses package. I emailed straight away and had to email 3 times before I found a phone number (there are no numbers on the web site) to call them 5 days later as I had heard nothing. the person I spoke to said I could have my order in 4-5 days. I opted for the money back, she then asked if I could send the package back. Incredible!!! i will never order anything from them again and I would advise anyone else to do the same. What a total waste of time.”

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Posted 7 years ago

“I really wanted to purchase a coat that was low on stock so I thought I would try to reserve one - I couldn't figure out how to reserve it online, so the customer services representative I called kindly put me on to someone in store to reserve it the old fashioned way!”

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Posted 7 years ago

“easy to find the right department, good stock, beautiful colors and styles.”

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Posted 7 years ago

“the service was Excellent and it arrived really quickly the products are really good quality at a low price, however when you purchase shoes, it would be better if they get sent in a shoebox especially if they are branded ( I had bought some Asics) but generally it was an amazing experience.”

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Posted 7 years ago

“After looking for a suitable cycle helmet for myself over various online sites I chose Decathlon. Their choice & price of helmets was the best. They delivered it within a couple of days, the fit and style was ideal.”

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Posted 7 years ago

“Good selection of products. Can always find what is needed.”

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Posted 7 years ago

Decathlon is rated 4.4 based on 11,522 reviews