Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,522 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,522 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price Excellent service Fast delivery”

Helpful Report

Posted 7 years ago

“Placed an order on 27th of June, order accepted and due for delivery on the 5th of July. Nothing arrived. Sent email to customer support which has gone unanswered. Now the 7th of July and still no order or reply. Disgraceful service.”

Helpful Report

Posted 7 years ago

“Placed an order for 2 diving delayed surface marker bouys. Was supposed to arrive 5 July. Rang customer service to be told only one item had arrived and the other still in France. Then they told me it was in the warehouse and would be delivered the next day. Rang to confirm delivery but told still not available till pos Friday 7 July. Spoken with 2 different people both not very helpful. Ask to speak with a manager but one person said no manager was working in that department and the other said manager was unavailable to speak on the phone. I then asked for a manager number at head office but again this was refused. I go on holiday next week and these items are a safety critical piece of equipment for scuba diving at sea. Won't be very pleased if they don't arrive. And I will be posting bad reviews in as many places on social media as I can all about the poor customer service decathlon have.”

Helpful Report

Posted 7 years ago

“Excellent prices and great selection of water sports gear. Fast shipping too!”

Helpful Report

Posted 7 years ago

“great store staff so helpful there is everything here for the great outdoors from clothing to equipment got kitted out in no time and all for a reasonable price too would really recommend to anyone !”

Helpful Report

Posted 7 years ago

“I love Decathlon and the huge choice of sports material. Only problem, I go to buy one thing and go out with a hundred things!”

Helpful Report

Posted 7 years ago

“delivered when stated, great boots”

Helpful Report

Posted 7 years ago

“ordered a tent and payed for it on the 16 june order confirmed and payment accepted delivery on the 20th june " tidy job " wake up on 20th of june to an email stating they are out of stock with no further date as too when they will be back in stock , rang customer service not to worry stock will be in warehouse 21st " will it arrive to me before the weeekend " i asked "yes was the reply i received ,spoke to them again today (22nd) tent wont be with you till SOME TIME next week , ok let me speak to your manager , there not in until 9 am ok can you get them to ring me , 1030 am i ring back and get told the manager is in a meeting all day and wont be able to speak to me , no second in charge or nothing this company sounds a joke stores have the product i want in stock but my nearest store is over 200 miles away , they dont have facilities to post , so i deffo wont be dealing with this joke of a company again”

Helpful Report

Posted 7 years ago

“great variety of low cost camping equipment”

Helpful Report

Posted 7 years ago

“Their own design and manufacture of clothing and equipment surpasses or equals known brands on market. Their prices are consistently THIRD OF UK PRICES!”

Helpful Report

Posted 7 years ago

“good prices.but parcel a bit untidy like other shop.shoes and sunglasses no box.”

Helpful Report

Posted 7 years ago

“Super speedy delivery! Great quality for the price.”

Helpful Report

Posted 7 years ago

“First order with this company and the last, been waiting 10 days for my parcel, rang 3 times and keep getting different excuses, not happy at all.”

Helpful Report

Posted 7 years ago

“Hello Team, i am regular customer of Decathlon, i purchased almost 30,000 rupee sports related article from there, but yesterday 10-06-2017 i went on decathlon for rchange my badminton, but the employee of decathlon misbehave to me, and directly asked to me, we don,t know why this issue is coming, but we can not change it, i asked the region then he replied to me, don't waste your time we already occupied, and don't stay here because other customer will defame from your world. NOTE: From my phone number you can track my order details. Regards Vibhor Gupta 9953509529”

Helpful Report

Posted 7 years ago

“My friend ordered a table tennis to collect so we could play this weekend - he's been there twice now and they've sent it back to the warehouse twice - terrible in store communication - My weekend and his is going to be boring now as we love table tennis.”

Helpful Report

Posted 7 years ago

“3 weeks later im still waiting for £250 worth of fishing bait, french fishing trip next week, if they let me down im gunna go mad at them and plaster it everywhere how bad they are!!!”

Helpful Report

Posted 7 years ago

“Great selection of long boards and very affordable!”

Helpful Report

Posted 7 years ago

“They are young and enthusiastic and help you in a positive way and with a smile. There's a lot of personnel, you never have to wander through the shop looking for the object you're looking for... but they don't have the T-shirts my grandsons love so much...”

Helpful Report

Posted 7 years ago

“Product is great (camo.coat) the delivery system however is appalling.”

Helpful Report

Posted 8 years ago

“DO NOT BY A BIKE. Ordered a bike. It was not serviced as it was promised so when I went on a bike ride the gears didnt work and the seat shifted so i fell off right in front of a moving car. I had a swollen leg and couldn't walk. The whole thing scared my 6 year old badly.”

Helpful Report

Posted 8 years ago

Decathlon is rated 4.4 based on 11,522 reviews