Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,536 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,536 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my order and whilst opening one of the packages I sawa white silky type coating on the sweater as i was rubbing it to see what it was i saw at least 3 huge maggot type insects crawling around in there. I have a phobia and this was a horrifying experience for me. so much so that when i managed to call decathlon to explain I was having a a panic attack on the phone and they seemed completely not bothered about it even asking me why i was calling. They didn't follow up with me. I have been put off buying from you again. I still think about it it was disgusting. I expected much better customer service from Decathlon.”

Helpful Report

Posted 9 years ago

“Poor communication, not proactive when solving issues and the onus is on the customer to chase when things are not delivered.”

Helpful Report

Posted 9 years ago

“We ordered items at the beginning of December for Christmas presents. We got an email a couple of weeks later stating the 1 of the items was out of stock. We emailed customer services to find out when the other items would be delivered, getting the reply of check your account. The Christmas presents finally turned up sometime after Christmas. Thank you Santa.”

Helpful Report

Posted 9 years ago

“I have been sent (and charged for) an item that I had not ordered. This came after the correctly ordered items. I then emailed via the correct channel to report the problem, received an email back to say my issue would be looked at and then.... Absolutely nothing!!! I don't want to send the item back at my cost and risk, this is Decathlon's problem, you sort it out.....”

Helpful Report

Posted 9 years ago

“I ordered something online to click and collect before Christmas. The product wasn't in store when I went to pick it up, despite having ordered it a week before. I then asked the assistant to cancel the order but it wasn't cancelled. Very disappointed.”

Helpful Report

Posted 9 years ago

“You didn't have what I wanted in store so the member of staff made an online order for me with delivery in plenty of time for Christmas. The order never arrived - turns out you were already weeks behind with orders when you accepted mine, promising delivery you knew you couldn't hit. I cancelled the order and requested a refund - I still haven't received my money a month later, despite several emails to customer services. Woeful. And I came to Decathlon so not to have to deal with Sports Direct's poor service!”

Helpful Report

Posted 9 years ago

“Ordered online on 15th Dec, for collect in store. Heard nothing for over a week. Went in store and bought the products - which were Christmas presents. One needed swapped for a different size. I got the e-mail notification on 26th Dec that the order was ready for collection, I went in store on the 27th to make the swap, so I just returned the online order as soon as I collected it.”

Helpful Report

Posted 9 years ago

“Communication has been really frustrating and the whole order was a disaster from start to finish. Issues still not resolved despite emailing/contacting numerous times. Very disappointing as expected more”

Helpful Report

Posted 9 years ago

“7 items bought, all Were total Cheap tat! These are not good value for money items when there is no value in them to begin with! Worse quality than even in primark.”

Helpful Report

Posted 9 years ago

“Do not order online. I ordered a bike as a Christmas present with expected delivery 19 December, 21 December still no bike - after multiple phone calls it became clear the bike wouldn't arrive in time so I advised customer service I could travel one hour to my nearest store on Christmas Eve to collect the bike - the lady was supposed to call me back to confirm stock, she didn't. Several phone calls later the bike arrive 6 Jan. It was THE WRONG BIKE!!!!!!! 10 days later I am still waiting on a refund. Infuriating having to type communication via an online form because no-one at customer service answers the telephone. Such a waste of time/disappointing Christmas/in-resolved problem/terrible customer service.”

Helpful Report

Posted 9 years ago

“I ordered trousers before Christmas and had to chase you - you only started processing after I complained about the long delay. I am trying to exchange them - and again - nothing. You say "We are committed to prepare your order before 09/01/2017" - it is 10 Jan - I took the trousers in to your store on 2 Jan - I still have heard nothing. It is really poor customer service - not what I would expect from you.”

Helpful Report

Posted 9 years ago

“I placed a store delivery order for a pair of ski boots and waited for 4 days only to be told that their experts skilfully managed to return the parcel to their own deposit instead of asking me to collect it. Then, instead of trying to find a reasonable solution, they decided that the parcel should be marked as 'returned' and I should be given a refund. For which I have to wait for another seven days. I've told them that I am going on a ski holiday in a few days and really needed those boots, but they have not been able to show the expected considerate and constructive approach or offer any compensation for the trouble caused. In the meantime, I can't buy the boots from another store because I don't have the necessary money in my account. But they don't seem to care about this at all, maybe they expect me to ski in my trainers. Very disappointing and also shameful services.”

Helpful Report

Posted 9 years ago

“Placed a collect in store order. Expected delivery time was slow (4/5 days) but I was willing to wait. Never arrived. No email/feedback. Tracking number wasn't one that supported online tracking. Rang up and was told that parcel had been sent but had been lost. Cancelled order. Then got an email saying that I needed to return my items before I would get a refund. Not impressed with decathlon's online order system.”

Helpful Report

Posted 9 years ago

“Ordered in plenty of time for Christmas but a £10 e-gift card (as way of apology) came before my order. Whereas I'm grateful for the gesture, don't advertise your delivery dates if they can't be met”

Helpful Report

Posted 9 years ago

“I've placed order at 28th of November . It supposed to be delivered at 16th of December . It's 3th of January and I haven't got anything , customer service is not replying back and I didn't received any explanation about delay Just total ignorance”

Helpful Report

Posted 9 years ago

“I have used your lumbar belt (Lumbar Belt S300 - 1495484)many years ago, for a back problem. I found it so fantastically good that I have given them away to many people and bought new ones for myself. I have come in store for another belt and it has been discontinued. The new version is not even 25% as good as this belt. The origianal belt had hand mits which let you move the belt and two extra support belts to pull across which gave about 3 times as much support as the current products. Please would you be able to reply and explain why this product has gone end of line.”

Helpful Report

Posted 9 years ago

“If I could give zero I would! I ordered items for collection but my daughter changed her mind so I never collected them. The money was still taken from my account. I've been trying to get a refund for two months now. The customer service department is next to useless.”

Helpful Report

Posted 9 years ago

“Shocking service: Wrong item delivered, tried to call and email, no answer. Item sent back, receip as proof of delivery sent, no money back.”

Helpful Report

Posted 9 years ago

“Ordered items which were committed to be delivered for 23rd December, only to receive an email on evening of 23rd to say it was delayed and would not be available for pick up until next week!! Very poor service and communication.”

Helpful Report

Posted 9 years ago

“I ordered a number of items on Monday. The options for delivery were given as arriving by 23rd December to pick up from a box collection service or Asda. Alternatively have post office or DHL deliver it. Having tried the box option in the post and been delivered fresh air i didn't choose this option. The other from Asda is at least twenty miles there and another back. So I chose DHL. I expected them to deliver by 28th and id lucky to be sooner. Every day I check both the website and for e -mail confirmation and so tonight, Friday night I check and it says that Decathlon.co.uk have done absolutely nothing with my order. They have done nothing to tell me why there is a delay and have changed the status to show they will prepare my items by 28th. Well whoopy doo to you Decathlon, That is complete rubbish.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,536 reviews