Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“our Grandson loved his bike, delivery was prompt with no hassle. thank you.”

Helpful Report

Posted 11 years ago

“Excellent service: good packaging and swift delivery and a stress-free return process. Swimsuit was great but was too unforgiving for me!”

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Posted 11 years ago

“Quick service, helpful staff and great products.”

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Posted 11 years ago

“Wellies are good value for money and quick delivery”

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Posted 11 years ago

“Easy ordering off the website, arrived as promised, well packaged. Would use again.”

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Posted 11 years ago

“Visited the Nottingham store and had great customer service from the staff there, on return home living several hours from closest store, decided to purchase 2 bikes. Had to go to London the following week and visited the store at Thurrock and the Cycle Chap there was awful just not interested. So ordered online when home. Arrived within a few days as over weekend, which was a slight disappointment. Have give 5* on service from Nottingham store and online order. Both the cycles are great and can't fault them and only took a hour or so to be up and cycling.”

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Posted 11 years ago

“Delivery was excellent and faster than expected. Products were as described and at great prices.”

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Posted 11 years ago

“Very pleased with service. I was kept updated throughout the process and item arrived quickly.”

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Posted 11 years ago

“Quick friendly service”

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Posted 11 years ago

“I purchase a pair of Head Skis, which were on offer. I couldn't find them cheaper anywhere else online, so I bought them through their website. Good communication with order progression and delivery. No hassles so nice and easy to deal with.”

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Posted 11 years ago

“Cannot fault the excellent service we received from the assistant at Nottingham when purchasing my hybrid bike. We had already visited Halfords twice in an attempt to buy a mountain bike and had been treated very badly by 2 members of staff - one who accused us of wasting resources by not mending my old bike and another who was very patronising about our choice. The assistant at Decathlon was helpful and informative, helped with the online ordering process and I am very happy with my new bike, looking forward to renewing my interest in cycling at the age of 58. Thank you Decathlon.”

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Posted 11 years ago

“when are you goiing tp have the 2d geese decoys in stock.”

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Posted 11 years ago

“Excellent items and service highly recomended”

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Posted 11 years ago

“I ordered what I wanted and I got it. My only bug bear is that there is no size guide I could find on the website. Will use again.”

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Posted 11 years ago

“Superb range and at heavily discounted prices when you shop the sales online.”

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Posted 11 years ago

“Great service and parcels are ready to pick up very quick!”

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Posted 11 years ago

“Affordable sports gear for everyone!”

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Posted 11 years ago

“The Go Pro was delivered really promptly and efficiently, it was at a good price, what more could a customer want?”

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Posted 11 years ago

“Great product - very easy to use”

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Posted 11 years ago

“Excellent product arrived quickly.”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,542 reviews