Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,528 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great choice of items. Very good value. Speedy delivery.”

Helpful Report

Posted 9 years ago

“I have ordered 2 swimming costumes (size 140cm age 10) for my 9-year-old daughter who is 130cm tall. Both are too small for her!”

Helpful Report

Posted 9 years ago

Dear customer. Thank you for the time you have spent giving us your feedback.We are sorry to hear you have experienced problems with shopping at Decathlon. We apologise for any difficulties you have experienced with the size guide at Decathlon website. We are aware that our website is not perfect today. However, it is our intention to make every effort and improve your shopping experience at decathlon.co.uk. Have a nice day.

Posted 9 years ago

“I ordered three separate items over a weekend and when I arrived to pick them up staff had grouped them together for me. Easy purchase. Great value.”

Helpful Report

Posted 9 years ago

“I recived the wrong color of one item and a wrong size of another item.”

Helpful Report

Posted 9 years ago

Dear customer. Thank you for the times you have spent giving us your feedback. We are sorry to hear that you have experienced problems with your shopping at Decathlon. Please accept our apologies and we would like to suggest you to contact our Customer Loyalty team at 0207 064 3000 or via customer.enquiries@decathlon.com who will be able to find a solution at your best convenience. Have a nice day.

Posted 9 years ago

“Quality products. Plenty of choice”

Helpful Report

Posted 9 years ago

“Great quality products, prices and a speedy delivery too. Very happy customer - thank you!”

Helpful Report

Posted 9 years ago

“Good quality goods at great prices. Delivered to store on time.”

Helpful Report

Posted 9 years ago

“Everything I wanted was at a reasonable price. Thank u and keep it up”

Helpful Report

Posted 9 years ago

“Website is easy to use. Goods delivered on time”

Helpful Report

Posted 9 years ago

“Fast and hassle free online ordering and store collection”

Helpful Report

Posted 9 years ago

“Free delivery and simple no fuss returns policy”

Helpful Report

Posted 9 years ago

“My order was processed quickly and easily online and delivered on time on the date arranged”

Helpful Report

Posted 9 years ago

“Very quick delivery order on Saturday and got it on Monday and that was on standard delivery.”

Helpful Report

Posted 9 years ago

“Very helpful service from staff.”

Helpful Report

Posted 9 years ago

“Great quality and comfortable goods at amazing low prices. Efficient and prompt delivery.”

Helpful Report

Posted 9 years ago

“Great product, first class design, and all at a fantastic price. Delivery was quick too.”

Helpful Report

Posted 9 years ago

“It was very easy to order and the delivery was very quick and accurate”

Helpful Report

Posted 9 years ago

“Fast service good prices and range”

Helpful Report

Posted 9 years ago

“Speedy delivery and super value for bmx bike”

Helpful Report

Posted 9 years ago

“Excellent service and products. Have used three times and would use again”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,528 reviews