Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great value for money - fast delivery”

Helpful Report

Posted 9 years ago

“Items purchased were good value for money and easily accessible.”

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Posted 9 years ago

“Extremely pleased with my purchases from Decathlon, new trainers, waterproof coat, 2 x pink fleece zipped hoodies for work, great quality. Definitely shop online again.”

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Posted 9 years ago

“Ordering online was quick and simple, in fact I ordered whilst I was on holiday and my bike arrived on time when I returned”

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Posted 9 years ago

“Great choice. Quality products. Prompt delivery.”

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Posted 9 years ago

“The ground sheet you recommend to go with the tent we purchased did not fit the tent it was to small so we could not even reduce it.”

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Posted 9 years ago

Dear customer. Thank you for contacting us. We are sorry to hear that you have experience problems with your shopping at Decathlon. Regarding your enquiry we would like to suggest you to contact our Customer Loyalty Team at 0207 064 3000 who will look into your case in order to find a solution at your best convenience. Have a nice evening.

Posted 9 years ago

“Quick and easy service. Great quality shoes at great prices.”

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Posted 9 years ago

“Prices are very competitive & the order arrived really quickly.”

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Posted 9 years ago

“the product was shipped without delay. and great selection of products.”

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Posted 9 years ago

“Your website was easy to use and the delivery was quick. HOWEVER, as I live in jersey I was disappointed you do not send to the Channel islands so I used a friend's address in London. When or if you start sending to Jersey Ill be even happier.”

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Posted 9 years ago

“Very fast delivery and good prices!”

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Posted 9 years ago

“Easy to order, well packaged and arrived promptly, will use them again!”

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Posted 9 years ago

“Easy to negotiate website. Good communication and great products.”

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Posted 9 years ago

“Bought a few hats & a shirt. Very high quality items, great prices & fast delivery. Will be going to one of the big stores at my first opportunity.”

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Posted 9 years ago

“Good products”

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Posted 9 years ago

“Had the trainers I wanted at a good price”

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Posted 9 years ago

“Prompt delivery, great product and prices”

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Posted 9 years ago

“They sorted the problem out”

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Posted 9 years ago

“Correct produce, good price, on time delivery. Information on delivery timing could have been clearer - confused dispatch date and delivery date”

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Posted 9 years ago

“Product arrived promptly. The item is affordable simple and effective!”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,533 reviews