Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,528 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“unfortunately my order could not be delivered because my niece travel before provisions to Uruguay. However, my granddaughter is studying at the University of Exeter, therefore I will order again and direccionaré to his home in the university town as it travels in early December my country.”

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Posted 9 years ago

“I ordered it one and even though I didn't pay extra for delivery it was delivered the next day. Fantastic service and the scooter looks really well made too.”

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Posted 9 years ago

“Good prices Quick delivery Easy handling of returns”

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Posted 9 years ago

“Order was ready 2 days before originally quoted”

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Posted 9 years ago

“Quality products at a good price. Efficient service.”

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Posted 9 years ago

“Very good service, quick delivery and I was informed when the item was back in stock. Thanks”

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Posted 9 years ago

“I like the range of choice but most of all the value for money! The one thing I would like to mention is that the sizing especially on swim wear is very small. If ordering any swim wear I would recommend about 2 sizes difference.”

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Posted 9 years ago

“The order process was very easy to follow”

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Posted 9 years ago

“Excellent products and services”

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Posted 9 years ago

“Customer service was decent”

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Posted 9 years ago

“Quality of products & quick delivery”

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Posted 9 years ago

“I have bought many items from Decathlon both in France, Germany & UK. I have found Decathlon to be good quality & value for money. I have yet to be disappointed with any of my purchases”

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Posted 9 years ago

“Good quick service combined with value for money”

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Posted 9 years ago

“so quick ..............”

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Posted 9 years ago

“servive”

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Posted 9 years ago

“Click and collect service was very swift.”

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Posted 9 years ago

“Good value, quick delivery.”

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Posted 9 years ago

“I ordered a kayak which didn't arrive at the store and was told to reorder; which I did. Then when I received the email to let me know it was at the store; I drove to Edinburgh to pick it up, only to find a box with no kayak. I reordered, I received an email to tell me that there was no kayak in store and to reorder online. 2 days later, I received a phone call to tell me it had arrived (depite having not re ordered. I honestly have no idea what's going on”

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Posted 9 years ago

Dear customer. Thank you for contacting us. We are sorry to hear that you have experienced problems with your Click and Collect order. Regarding your enquiry we would like to inform you that unfortunately the second part of your order (the kayak) were shipped in a wrong store by mistake. However we sent the kayak to your Edinburgh store and they contacted you in order to collect it. Please accept our apologies and we would like to suggest you to contact our Customer Loyalty team at 0207 064 3000 or via customer.enquiries@decathlon.com who will be able to find a solution at your best convenience. Have a nice day.

Posted 9 years ago

“The delivery time was a lot longer than I expected it to be and wasn't able to be altered. Also the item was very difficult to put together and for the price I was expecting it to be assembled”

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Posted 9 years ago

Dear customer. Thank your for contacting us.We are sorry that you experienced troubles with your last order. We are improving everyday our services so we hope that next time we will succeed to satisfy you.Thank you for your feedback.Have a nice day.

Posted 9 years ago

“Swift delivery. Gift for 12 year old Grandson. He absolutely loved them and found them very comfortable and easy to use. Many thanks.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,528 reviews