Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery,quality product,good price.”

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Posted 9 years ago

“Good value items but delivery could have been quicker.”

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Posted 9 years ago

“I order shoes on line and collected in store. Good friendly store staff.”

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Posted 9 years ago

“First time using Decathlon will be going back and using them again excellent customer service and great products.”

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Posted 9 years ago

“Quick, efficient and very good price”

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Posted 9 years ago

“I have already sent you a complimentary email”

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Posted 9 years ago

“Good prices for good quality clothes on their own Quechua brand. Good communications from purchase to delivery. On time, tracked delivery. Had to return an item and although I had to pay postage myself, the returns system was clear and I was refunded without any problems.”

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Posted 9 years ago

“good products well priced”

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Posted 9 years ago

“Products are of good quality, acceptable price and delivery was on time.”

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Posted 9 years ago

“Decathlon always has happy staff that have great product knowledge.”

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Posted 9 years ago

“Great delivery, items as described on the website”

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Posted 9 years ago

“Quick prompt service, good quality skates”

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Posted 9 years ago

“Brilliant fast service and delivery. Especially like the email alert when items come I into stock, impressive”

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Posted 9 years ago

“Good selection of quality products at very reasonable prices.”

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Posted 9 years ago

“price and the delivery was quick”

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Posted 9 years ago

“Received an item that was ripped and now have to go through the inconvenience of returning it”

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Posted 9 years ago

Dear customer. Thank you for the time you have spent giving us your feedback. We are sorry to hear that you have received a faulty item from your shopping online. Please accept our apologies and we would like to suggest you to contact our Customer Loyalty team at 0207 064 3000 or via customer.enquiries@decathlon.com who will be able to find a solution to the inconveniences that we caused.Have a nice day.

Posted 9 years ago

“Good quality bike”

Decathlon 4 star review on 20th October 2016

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Posted 9 years ago

“Price, quality, online purchuse, avabilit to pick up at store”

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Posted 9 years ago

“Very happy”

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Posted 9 years ago

“Good products at great prices and things you can't find anywhere else”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,542 reviews