Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,528 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing wrong with product but had to chase order after 5 days even though I had an email with tracking number that didn't register with Royal Mail. Then item landed two days later as it”

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Posted 9 years ago

“Good quality sports equipment and clothes for good prices.”

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Posted 9 years ago

“Poor customer service and dishonest staff. I had couple faulty bike and after visiting the store in lakeside I received a poor welcome and bad workmanship. Manager lied about their stock and never seems to fulfil their promise. I eventually manage to make the purchased I trying so long to make in the Surrey Quays branch and no one bothered to text or email me to say the order was read. I picked the bike up on Monday October 17 only to discovered the following day that the gave me a bike that has a puncture. I did not ride the bike so I know it came puncture from the shop.”

Helpful Report

Posted 9 years ago

Dear customer. Thank you for the time you have spent for giving us your feedback. We are sorry to hear you are not satisfied with your experience in our store and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We have forwarded your email to the store manager and he will be able to take your comment into consideration in order to avoid this situation happening again. Please accept our apologies for any inconvenience caused. Have a nice day.

Posted 9 years ago

“I've used Decathlon both for mail order and over the counter in their store in Barcelona. As for the service and products in Barcelona I can only say top class from the staff dealing with my queries, buying great goods at such value and the shop's location. As for buying the Easybreath mask the service was great both on the original order and getting the replacement after a fault developed. The only problem I've with Decathlon is that they don't distribute directly to the Republic of Ireland ???????? by mail order and your sales would go through the roof if so. ???????????????????????”

Decathlon 5 star review on 19th October 2016

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Posted 9 years ago

“Quality and variety of the products are the best. The service provided in home delivery is very good and so far on time”

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Posted 9 years ago

“Value for money”

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Posted 9 years ago

“Polite & friendly service!”

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Posted 9 years ago

“Great service”

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Posted 9 years ago

“Products are great.”

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Posted 9 years ago

“the ripsurf was £55 allot cheaper than amazon”

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Posted 9 years ago

“Great service very fast delivery”

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Posted 9 years ago

“Easy to use website. Prompt delivery.”

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Posted 9 years ago

“Not only is decathlon stuff cheap, it is full of well thought out design features”

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Posted 9 years ago

“Good shoes, good price, easy to order, delivery prompt.”

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Posted 9 years ago

“Friendly, excellent staff. Go the extra mile to help. The workshop ordered me a bike part and called when it came in. Then tried to help with some additional bits and pieces.”

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Posted 9 years ago

“item was not in stock but told to click and collect ordering so i did EASY”

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Posted 9 years ago

“I like the quality of the products that I have bought at Decathlon and it's good value for money. I appreciate the fact that I can shop online because the clothes are true to size.”

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Posted 9 years ago

“Their own brands and the low prices a long with the quality too”

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Posted 9 years ago

“I bought a cross trainer for £499 on 21 Sep 16. I was told it would be delivered on 30 Sep 16. It was not delivered. I was told at 1800hrs on 5 oct that it would be delivered the next day between 1030-1330hrs. I am a serving soldier so took a days leave to await delivery. I was then told at 1000hrs the next day that my item was not in the warehouse and they didn't know were it was. I had had enough of being messed about so asked for my money back. I was Told by the Decathlon customer service that it had been authorised by the financial team that my money would be back in my account in 3-5 working days. I have spent the last 7 days on the phone as my money had not been put in to my account. I was told by staff that they guaranteed it would be in my account for the last 7 days, it was not, I find it hard to believe that the staff of a so called professional organisation like decathlon did not have a clue why the money was not in my account. I eventually got my money back today nearly a month after I purchased the item, I have spent a lot of money on phone calls and have been hugely inconvenienced. All in all a nightmare as I thought at one point decathlon were not going to give me my money back. This is not an exaggeration you just need to look at the call log in the customer service department. In my job I can't afford to be that un professional. Gutted I had to Wright this as I would rather be on the cross trainer I wanted to buy but have been messed about to much, Regards, Neil”

Helpful Report

Posted 9 years ago

Dear Neil, we are incredibly sorry to hear this issue with your delivery. At DecathlonUK we aim to provide excellent customer service and ensure any qualms or problems experienced by our customers are dealt efficiently and professionally. However, it is clear that in this case we have failed to do this for which we are deeply apologetic. Should there be any unsolved issues with your order, please contact our customer loyalty team on 02070643000. Once again, we apologize for this inconvenience this caused and we thank you for your feedback and your time you took to forward it to us.

Posted 9 years ago

“Good service”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,528 reviews