Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly, Decathlon is going downhill. My nearest store now charges for parking, even if you want to buy, so I will no longer go there. My second-nearest has no stock in of anything that I want or need at this time of year, and two wasted long car journey to prove it! Had to resort to buying a protective helmet online and they didn't have my size - or, rather, it stated that they did but when it came it was way too big. I really needed to try it on. The item quality was also poor, although to be fair it was a reasonably cheap item in the range, and it isn't really safe for use, not adjustable enough and so on. I need to buy boots, as my lovely old Decathlon pair are going to wear out soon: but they don't do them any more online or in store - and again, buying something that needs to be a good fit is silly online unless very cheap or identical to what you've already got (which is what I really want!). My girlfriend also wasted journeys going to buy some decent walking boots and finding out that they had nothing even near useful in stock in early October... Only trainers. A real pity: I used to love Decathlon stuff but it's not a pleasure to shop or buy from them any more and their quality and range has declined.”

Helpful Report

Posted 9 years ago

Dear customer, Thank you for getting back to us. We are really sorry to hear about all the inconveniences you went through with parking at Decathlon and the quality and quantity of stock service as this is not the level and quality of service we aim to provide to each of our customers. We hope you might be able to give Decathlon a second chance in the future. Please do not hesitate to contact us on 0207 064 3000 if you need any further help. Thank you for your patience and understanding. Have a good day

Posted 9 years ago

“Had what we wanted at a re”

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Posted 9 years ago

“Easy transaction and quick delivery.”

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Posted 9 years ago

“very good serives”

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Posted 9 years ago

“I had spent ages looking for suitable bags for my partner and I to take on a Ryan Air flight. As well as your hand luggage bag you are allowed a small bag 30x20x20 cm. I had found very little at that size and really wanted a rucksack type as that is what we would normally use whilst away. Then my daughter mentioned Decathlon. A very helpful member of staff on the phone checked the size of a bag I was looking at (my one criticism: Why do you just give capacity in litres and not measurements on the website?). I ordered 2 bags and they came in less than the advertised time...including postage , total cost : Under £10! Brilliant!”

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Posted 9 years ago

“Super fast delivery and good quality item”

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Posted 9 years ago

“Having been a regular shopper/customer in the Braehead,Renfrew store since its opening I've never came away dissatisfied or disappointed with the service provided by all the members of staff in this store, with special mention to the customer services and checkout operators also along with Rui and Mac from the cycling department”

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Posted 9 years ago

“Availability and quality of products and prompt delivery .”

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Posted 9 years ago

“by selling me stuff and then leaving me alone...oh wait!!”

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Posted 9 years ago

“Very good value for money”

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Posted 9 years ago

“Quality items and quick delivery”

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Posted 9 years ago

“Products delivered promptly, well packaged and by far the best value i could find. Thank you.”

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Posted 9 years ago

“Quality product at competitive price, quick and smooth delivery. Well done Decathlon!”

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Posted 9 years ago

“We were able to order online very easily and collect from our nearest Decathlon store. Any products which were unsuitable were able to be returned straight away.”

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Posted 9 years ago

“Very pleased with the items I ordered but a pity they did not arrive on the due date.”

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Posted 9 years ago

“Good quality merchandise at amazing prices, why more retailers can't sell clothing and equipment at these prices is beyond me. I am always amazed when I shop at Decathlon!”

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Posted 9 years ago

“Great products at great prices, would definitely recommend decathlon to my friends.????????”

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Posted 9 years ago

“Excellent service when I requested an exchange. Quick reply to emails. Very happy with purchase. Wouldn't hesitate to use again.”

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Posted 9 years ago

“Send the parcel the following day and when i called regarding information they where very helpful.”

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Posted 9 years ago

“cheap and on time”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,542 reviews