Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods not delivered no communication I had to chase several times - eventually arrived 3 weeks late - no effort to compensate or rectify - you've blown my Christmas trade”

Helpful Report

Posted 9 years ago

Dear customer. Thank you for contacting us. We are sorry to hear that you are not happy with the Decathlon delivery service. We will send your feedback to our UK Logistics Manager in order to make him aware of this issue. Our priority is to provide the customer the best service as possible and we will work on it to make a difference. Please, accept our apologies for the inconveniences caused and we would like to suggest you to contact our Customer Loyalty team at 0207 064 3000 or via customer.enquiries@decathlon.com who will be able to find a solution to the inconveniences that we caused. Have a nice day.

Posted 9 years ago

“Staff in the store at Edinburgh were helpful and knowledgeable, willing to spend time to ensure that the correct product was ordered. Web site is good except when trying to log into 'My Account'. Having entered e-mail address and correct password, the same window kept returning, even though, apparently, I was logged in!”

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Posted 9 years ago

“Able to return items ordered online to the shop after 28 day rule. Helpful staff who smile.”

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Posted 9 years ago

“Very efficient overall. The only problem was that the basketball stand we received had the top plastic cap damaged. I contacted your staff and they offered to replace the whole thing. I said that wasn't necessary as I thought I could find a replacement locally. Unfortunately I couldn't. Is it not possible to send me a replacement circular plastic capr the top of the main stand pole?”

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Posted 9 years ago

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Posted 9 years ago

“Great service and experience!”

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Posted 9 years ago

“Quality cycling clothing at an affordable price”

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Posted 9 years ago

“Website very user friendly. Items arrived in a timely manner, all the items were just as described, fitted perfectly, of good value and quality.”

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Posted 9 years ago

“good quality, great choice, good value for money”

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Posted 9 years ago

“Fast delivery and product,so far,being enjoyed by granddaughter.”

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Posted 9 years ago

“I ordered ice skates for my nephews birthday and paid the max fee for postage to ensure it was delivered on time. It advised that delivery would be this date at the very latest. Unfortunately it did not arrive on this date. Very disappointed with this service.”

Helpful Report

Posted 9 years ago

Dear customer. Thank you for the time you have spent giving us your feedback. We are sorry to hear that you have experienced problems with your purchasing at Decathlon. Please accept our apologies and we would like to suggest you to contact our Customer Loyalty team at 0207 064 3000 or via customer.enquiries@decathlon.com who will be able to find a solution to the inconveniences that we caused.Have a nice day.

Posted 9 years ago

“All the life jackets I looked at were all missing important bits. Pause I had to make 2 journeys from Stoke on Trent.”

Helpful Report

Posted 9 years ago

Dear customer. Thank you for the time you have spent giving us your feedback. We are sorry to hear that you have experienced problems with your shopping at Decathlon. Please accept our apologies and we would like to suggest you to contact our Customer Loyalty team at 0207 064 3000 or via customer.enquiries@decathlon.com who will be able to find a solution at your best convenience. Have a nice day.

Posted 9 years ago

“Great service,huge choice,l don't need another sports shop anymore”

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Posted 9 years ago

“Super fast delivery, competitive prices”

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Posted 9 years ago

“Good prices on good quality products. Super speedy delivery service.”

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Posted 9 years ago

“Good prices and service”

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Posted 9 years ago

“Good quality products and very good prices. Good customer service.”

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Posted 9 years ago

“The product I bought from you was very poor quality I used the racket 1 time and the head bent out of shape iv been playing badminton for over 25years and never had a racket like this.”

Helpful Report

Posted 9 years ago

Dear customer. Thank you for the time you have spent giving us your feedback. We are sorry to hear that you have experienced problems with your items purchased in Decathlon. Please accept our apologies and we would like to inform you that at Decathlon you have 365 days to return even if your item was faulty and you could get a refund or exchange. Please feel free to contact our Costumer Loyalty team at 0207 064 3000 for more information. Have a nice day.

Posted 9 years ago

“Product as described and delivered on time. Great value. Will shop again.”

Helpful Report

Posted 9 years ago

“Good prices, and speedy delivery. What was disappointing was what the item I wanted was not in stock at the store I visited. It was a bouyancy aid, and I wanted to try it on, and feel the quality of the item - which is why I visited the store in Reading (25 miles from home). So in the end, I had to rely on it being delivered, getting here on time, and being suitable etc - which is was in the end.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,542 reviews