Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,528 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“Items ordered online - arrived promptly. They have just about everything we need as a family to partake in all our various sports, and at good price”

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Posted 9 years ago

“Cheaper than most other sports shops.”

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Posted 9 years ago

“The customer service really is second to none. I've been into most of the better known cycling shops/multi sport shops & Decathlon are way ahead. The quality of their own brand stuff is faultless & extremely good value.”

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Posted 9 years ago

“Good coat, good price and excellent service. I will be recommending you, thank you very much.”

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Posted 9 years ago

“Just bought short wellies from decathlon ... came super quick, fit perfect, robust, very happy.”

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Posted 9 years ago

“Jacket was too small. I telephoned Decathlon and a larger one was ordered very quickly. a free return address label was sent by email the same day. The larger jacket was delivered in two days. Very good service from Decathlon. I shall order from them again.”

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Posted 9 years ago

“The walking boots I bought are the most comfortable ever - no exaggeration here. I walk my dog every day & get new boots at least yearly. When these wear down I will definitely be back for more - they were a very good price too so I am very pleased.”

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Posted 9 years ago

“Good prices, good choice and staff in store super helpful”

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Posted 9 years ago

“Efficient service”

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Posted 9 years ago

“Brought an Adidas tracksuit advertised as age 10 from the Internet site. Took me nearly an hour to get to the Decathlon store at Giltbrook, Notts on a Sunday afternoon (not Decathlon's fault just the stupid car park) however when I got home the tracksuit was actually aged 9-10 so way too smal for my son”

Helpful Report

Posted 9 years ago

Thank you for contacting us, Dear customer. Thank you for the time you have spent giving us your feedback. We apologise you have not received the correct size for your Adidas tracksuit. We looked into the cause of this error and have discovered that we have made an miscalculation with the UK & US sizing of this model. Different brands use different measurements to measure their footwear, we have applied our Decathlon branded size chart to this product which has caused the UK & US conversion to be incorrect, the EU size remains correct. We apologise profoundly for this inaccuracy and will be reporting this back to product manager to make the necessary changes so that we can avoid this occurring in the future. Have a nice day.

Posted 9 years ago

“Best Price Best People. Friendly and professional service and always find what I'm looking for.”

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Posted 9 years ago

“I ordered the product on line for click and collect which was fine and straight forward. I ordered it on a Friday and it said it would be available to collect the following Saturday which I thought was an ok lead time but I needed it that Saturday as it was a birthday present. I didn't receive an email by Saturday morning to confirm I could collect. I spoke to the help line who confirmed it had been delivered to store but needed to be checked into click and collect system to generate the email. it got to after 2pm and still no email. I rang the store direct who then confirmed it was in store and that I could collect. I turned up around 20 minutes after that phone call, the store was very busy with it being a Saturday. I got to the till and they said they couldn't find the order on the system. I told them I had called and eventually someone came with the parcel. it was a lot of chasing around from me and I still never received an email after that to say it was ready or confirm I had collected which I normally get from other stores when I have done click and collect before. needs more organisation I feel.”

Helpful Report

Posted 9 years ago

Dear customer. Thank you for writing your review. We are sorry to hear that you have experienced problems with the service in our store. In order to pass your feedback to the appropriate store manager, please contact with our Customer Loyalty Team and inform us which was the store you visit. We will make sure it will not happen again because it is a completely unacceptable situation. Thank you very much for your time. Have a nice day.

Posted 9 years ago

“There is not enough varity of stock compared with other Decathlon stores I have visited in Europe, such as the one in Cherbourg, just outside Futurescope/Poitier, off the Etoile in Paris and either of the two near Palma. If the stock in the Belfast Decathlon store was as good as these stores, there woud be a bigger draw for potiental customers, as they would not have a wasted journey.”

Helpful Report

Posted 9 years ago

Dear customer. Thank you for having taken your time to send us your feedback. We are really sorry to hear that your Decathlon UK experience has not been as easy and pleasant as it should regarding the variety and stock level. We take every comment into consideration in order to improve our services and facilitate our customer's journey. We do apologise for all the inconvenience caused. Hope to see you in Decathlon again soon. Have a good day.

Posted 9 years ago

“Delivery was right on time as promised”

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Posted 9 years ago

“Unfortunately I am wanting a third Tribord Easy Breath mask in PINK which is out of stock. I do hope you have it before Christmas.”

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Posted 9 years ago

“My running light came within 3 days and was just what I needed to run safely in the dark.”

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Posted 9 years ago

“Quality seems to trump price so far”

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Posted 9 years ago

“No stock on website so can't purchase anything I keep checking but nothing on the speargun section and nobody knows when there will be another intake of guns I want to buy off decathlon because they have been really good with other orders I have had and I want to get my points up .”

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Posted 9 years ago

Dear customer. Thank you for the time you have spent giving us your feedback. We are sorry to hear that you have experienced problems with the stock level at Decathlon. Please apologies for the inconveniences that we caused you and we will like to suggest you to be be automatically informed if you click on the orange button in the product description on our website “Inform me by email as soon as product is available” (please select your size and the button will appear). Have a nice day.

Posted 9 years ago

“I went to collect the bike but got passed around from Assistant. It took over 10 minutes to get someone that knew where my bike was. The bell was broken and still haven't got it replaced. Apart from that the bike is fantastic.”

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Posted 9 years ago

“Easy service and always good customer care.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,528 reviews