Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Present for son.easy order delivered on birthday perfect fit. Excellent thanks”

Decathlon 5 star review on 19th October 2016

Helpful Report

Posted 9 years ago

“Order came in 2 days fabulous service and really pleased with my volley ball knee pads***”

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Posted 9 years ago

“Great selection and fast delivery”

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Posted 9 years ago

“Good quality goods, good prices, very helpful and knowledgeable staff.”

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Posted 9 years ago

“My experience of buying anything via the website was extremely poor. 3 attempts to buy a small valued item and all 3 occasions the orde was pullled for fraud checks which lead me to cancel the order. I find it easier to visit the store. I attempted again to buy an item online, the 4th attemp eventually managed to get a order through on a click and collect. The communication email was really poor. I had to call to find out if the item was ready to collect, which at that point I gave up and did it the old fashion way and visit the store.”

Helpful Report

Posted 9 years ago

Dear customer. Thank you for contacting us. We are sorry to hear that you experienced problems with our online service. According to our policy, we are required to ask also for the ID in order to avoid the orders from fraud. Nevertheless, we will pass your feedback to the online department. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“The things I ordered where delivered on time”

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Posted 9 years ago

“Decathlon: j'adore! Quick delivery, excellent prices, good products, consistent sizing, great choice of articles, even in kids sizes. Will shop again.”

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Posted 9 years ago

“Value for money”

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Posted 9 years ago

“Delivered on time. One item was missing. After a brief call the missing item was sent.”

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Posted 9 years ago

“Service exceptional and bike a winner Thanks”

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Posted 9 years ago

“Easy ordering and delivery of value for money gym equipment”

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Posted 9 years ago

“good quality products and good service”

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Posted 9 years ago

“The merchandise was as expected, the buying experience was straight forward. I had no nasty surprises. Thank you!”

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Posted 9 years ago

“Good value trousers, delivery in 3 days”

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Posted 9 years ago

“Items ordered online - arrived promptly. They have just about everything we need as a family to partake in all our various sports, and at good price”

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Posted 9 years ago

“Cheaper than most other sports shops.”

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Posted 9 years ago

“The customer service really is second to none. I've been into most of the better known cycling shops/multi sport shops & Decathlon are way ahead. The quality of their own brand stuff is faultless & extremely good value.”

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Posted 9 years ago

“Good coat, good price and excellent service. I will be recommending you, thank you very much.”

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Posted 9 years ago

“Just bought short wellies from decathlon ... came super quick, fit perfect, robust, very happy.”

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Posted 9 years ago

“Jacket was too small. I telephoned Decathlon and a larger one was ordered very quickly. a free return address label was sent by email the same day. The larger jacket was delivered in two days. Very good service from Decathlon. I shall order from them again.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,542 reviews