Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My running light came within 3 days and was just what I needed to run safely in the dark.”

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Posted 9 years ago

“Quality seems to trump price so far”

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Posted 9 years ago

“No stock on website so can't purchase anything I keep checking but nothing on the speargun section and nobody knows when there will be another intake of guns I want to buy off decathlon because they have been really good with other orders I have had and I want to get my points up .”

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Posted 9 years ago

Dear customer. Thank you for the time you have spent giving us your feedback. We are sorry to hear that you have experienced problems with the stock level at Decathlon. Please apologies for the inconveniences that we caused you and we will like to suggest you to be be automatically informed if you click on the orange button in the product description on our website “Inform me by email as soon as product is available” (please select your size and the button will appear). Have a nice day.

Posted 9 years ago

“I went to collect the bike but got passed around from Assistant. It took over 10 minutes to get someone that knew where my bike was. The bell was broken and still haven't got it replaced. Apart from that the bike is fantastic.”

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Posted 9 years ago

“Easy service and always good customer care.”

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Posted 9 years ago

“Fantastic returns policy”

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Posted 9 years ago

“Items arrived quickly and were great thanks”

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Posted 9 years ago

“Return was handled quickly and easily, excellent service!”

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Posted 9 years ago

“Items as described, good fit, fast delivery”

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Posted 9 years ago

“Ordered with delivery to shop as it's clean se to where my daughter works but 40 minute drive away for me. Received notification telling me I needed ID to pick up item. I called customer service who dealt swiftly and arranged that my daughter could pick up after all.”

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Posted 9 years ago

“The product I ordered was delivered within 24 hours!”

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Posted 9 years ago

“quick delivery”

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Posted 9 years ago

“Quick service and good products.”

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Posted 9 years ago

“Happy that I got the type of dance tops that my daughter wanted.”

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Posted 9 years ago

“Excellent service, quality goods”

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Posted 9 years ago

“Efficient delivery and great quality clothing at very reasonable prices.”

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Posted 9 years ago

“Some goods have a modern chic style, good quality for a reasonable price. Living far from a Decathlon shop, I love the online shopping.”

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Posted 9 years ago

“i use to go to decathlon since 25 years (france, china, uk) usually happy with product for myself and now mainly for kids stuff. lack of skills is visible now in staff. i select carefuly using reviews from other users. price are still ok for avreage quality, but some stuff quality is really poor (low price link to it) good or not for the image... i don't know.”

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Posted 9 years ago

“Unique quality products at a realistic price - puts main brands to shame on function and looks. Staff that are friendly , well trained and not pushy in anyway towards a particular brand. Why go elsewhere when it's all under one roof in UK and Europe - Fantastic Shop!”

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Posted 9 years ago

“I ordered a pair of Propulse walking shoes, they came very quickly and they're fabulous. They are so light I thought you'd forgotten to put them in the parcel and they've made my power walks so much better. At £15.99 all in they are brilliant value as well. Very happy.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,533 reviews