Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been really happy with Decathlon's service online. The delivery is super-quick, even to the Isle of Man (under 48 hours) and FREE! The range of products is massive and comprehensive. I've bought fitness and hiking clothing as well as a wetsuit for my wife. All of which have been of top quality. Highly recommended. I will certainly be returning. Thank you!”

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Posted 9 years ago

“Fast delivery”

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Posted 9 years ago

“I got my items on time and at a fantastic price.”

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Posted 9 years ago

“Great product/price/delivery”

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Posted 9 years ago

“Easy web site, good selection of items, fair pricing, seamfree ordering, quick delivery. All in all a very good company to deal with.”

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Posted 9 years ago

“Good service. Very fast.”

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Posted 9 years ago

“Quality of clothes! Ivery been running in my new jackettle- it's just perfect.”

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Posted 9 years ago

“Good products reasonable prices . Service on line v good too”

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Posted 9 years ago

“Fast delivery Good quality product Good size Same than on picture. --> Great !”

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Posted 9 years ago

“On the ball with quick postage.”

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Posted 9 years ago

“excellent quality nicely priced quick delivery”

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Posted 9 years ago

“I like you Werder Munch I ment 5 stars”

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Posted 9 years ago

Thank you very much for correction, we appreciate your feedback!

Posted 9 years ago

“Good service however was disappointed that there was no invoice included with my order as I need an invoice, I've ordered from many places before and have always received an invoice with my orders. Please try to fix this.”

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Posted 9 years ago

“Good product good value.”

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Posted 9 years ago

“Easy to navigate website and place an order - quick to arrive in store for collection and efficient at notifying me of this - excellent customer service in store when picked up - order correct and great quality products recieved”

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Posted 9 years ago

“Excellent choice of products online at good prices. Delivered promptly and well packaged. My friend tells me that the actual store (Stockport) is very good also and child friendly. My 4 year old (and his mum) was delighted to find some rock climbing shoes at a reasonable price so he can be like the rest of the family.”

Decathlon 5 star review on 19th October 2016

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Posted 9 years ago

“Great products well priced. Easy to order online. Easy to collect in store and to return if unsuitable.”

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Posted 9 years ago

“It was delivered on time”

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Posted 9 years ago

“Great customer service and good value products”

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Posted 9 years ago

“My first order with Decathlon was great the site was easy to use and full of info for all items, my order came quickly but I found that the size of the items were very small they would fit a child of a few lesser years, so I returned all the items no problem, as I do not have a printer I was able to write a small note with all the info on for reason of return etc; and no problem they refunded my money. I will definetly shop with decathlon again but order a bigger children's size.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,542 reviews