Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The tribord full face dive masks work fantastically well, recommend for all those people who struggle with snorkel and goggle. Well worth the money. Great service and comms from Decathlon. Great prices too. It's a yes from me”

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Posted 9 years ago

“choice and price”

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Posted 9 years ago

“Very quick delivery. was next day”

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Posted 9 years ago

“Package a week late”

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Posted 9 years ago

Dear customer. Thank you for the time you have spent giving us your feedback.We are sorry to hear you have experienced problems with shopping at Decathlon. We are aware that our website is not perfect today. However, it is our intention to make every effort and improve your shopping experience at decathlon.co.uk. Please accept our apologies for the inconveniences caused Have a nice day.

Posted 9 years ago

“Quick and efficient service.”

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Posted 9 years ago

“I was able to buy 2 20k plates in store Stockport and 2 20k plates on line very good easy putchases”

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Posted 9 years ago

“:) :) :)”

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Posted 9 years ago

“Excellent product. Quick delivery. First class service.”

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Posted 9 years ago

“A winning combination of good-quality and low-cost products. Plus, I ordered the wrong size and returning the items was incredibly easy and a replacement was sent very quickly.”

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Posted 9 years ago

“I love the kipwarm breeches, this is my 3rd pair”

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Posted 9 years ago

“Everything arrived on time, very good communication with the courier and perfect items.”

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Posted 9 years ago

“Minimum work required to get my daughters bike up and running.”

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Posted 9 years ago

“reasonable quality at a good price”

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Posted 9 years ago

“Very easy to use website and amassing delivery at no extra cost. Very pleased with service.”

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Posted 9 years ago

“They had the products that I ordered available ex stock”

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Posted 9 years ago

“Good product/ Great Service/ fast Delivery”

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Posted 9 years ago

“It didn't make me happy. Sizing was awful so incurred extra postage which I wasn't happy about.”

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Posted 9 years ago

“I ordered a tracksuit and the size I was sent was wrong.I spoke to store who checked and had none in stock I was then told to call customer care who told me that the sizes are out of stock so rather than cancel my order I was just sent the wrong size which meant I then had to drive back to try store to return it and go to another shop to get a new present”

Helpful Report

Posted 9 years ago

Dear customer. Thank you for the time you have spent giving us your feedback.We are sorry to hear you have experienced problems with shopping at Decathlon. We apologise for any difficulties you have experienced with the stock and the sizing at Decathlon website. We are aware that our website is not perfect today. However, it is our intention to make every effort and improve your shopping experience at decathlon.co.uk. Have a nice day.

Posted 9 years ago

“Hi excellent service and quick delivery great product at reasonable price”

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Posted 9 years ago

“I have bought two suitcases and several sports items both in UK and in France. Everything has been of excellent quality. Thank you Decathlon!”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,542 reviews