Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items alway's well priced good value,deliveries well packaged and prompt delivery!”

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Posted 9 years ago

“My first port of call for outdoor gear, I love every single item I've bought from Decathlon. Everything is as good as or better than the big outdoor brands, and always at a fraction of the cost. Literally the only problem I have with the place is that I always come away having bought twice as much stuff as intended to!”

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Posted 9 years ago

“Ladies golfing trousers at good price ????”

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Posted 9 years ago

“Quality, delivery, returns, customer service”

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Posted 9 years ago

Dear Riaz, We are very sorry to hear your bad experience in shopping with us. We are deeply apologetic about the issues you faced and the inconvenience it may caused. Please contact our customer services team on 02070643000, should there be any unsolved issue with your order. Thank you for your feedback and we apologize again for the inconvenience.

Posted 9 years ago

“I'm not familiar with computers and nor is older generation. So I struggle in making order. Also where store lacks is once you have made an order and gone to pay at counter I thought item I had payed for was at back of shop in store room. Like way Argos is.now I have make another journey into Southampton to collect an item that I ordered week before”

Helpful Report

Posted 9 years ago

Dear Tibor, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with the service received in our store and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“I found everything I needed for cycling! Great service thanks!”

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Posted 9 years ago

“Easy to navigate website. Great value and quality products for many sports, but especially mountain sports.”

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Posted 9 years ago

“Very good. Delivery was quick and efficient and product is excellent.”

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Posted 9 years ago

“I really liked the range of products available for dancers and the ease by which I can order and collect in store. Anything that doesn't fit after a quick flit into the changing room and you can return it there and then and be refunded. Excellent service and pleasant engaged staff in the Belfast store. Thank you!”

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Posted 9 years ago

“Good website ad good communication, quick delivery.”

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Posted 9 years ago

“Good sale prices and speedy collection”

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Posted 9 years ago

“Excellent quality sports wear at a good price, and in sizes that actually fit me.”

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Posted 9 years ago

“No quibble on returned goods due to wrong size & colour”

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Posted 9 years ago

“Lovely leotard at a great price and quality!”

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Posted 9 years ago

“Decent items at an affordable price and fantastic service. Quick dispatch. Exactly what I was looking for!”

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Posted 9 years ago

“Polite staff, efficient click & collect service, great value in the sale!!”

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Posted 9 years ago

“Great products at great prices - particularly good for kids kit.”

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Posted 9 years ago

“Good quality products no fuss service”

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Posted 9 years ago

“The range of goods is great and the price is fantastic.”

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Posted 9 years ago

“Good range of products to choose and at reasonable price.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,533 reviews