Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,528 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found everything I needed for cycling! Great service thanks!”

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Posted 9 years ago

“Easy to navigate website. Great value and quality products for many sports, but especially mountain sports.”

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Posted 9 years ago

“Very good. Delivery was quick and efficient and product is excellent.”

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Posted 9 years ago

“I really liked the range of products available for dancers and the ease by which I can order and collect in store. Anything that doesn't fit after a quick flit into the changing room and you can return it there and then and be refunded. Excellent service and pleasant engaged staff in the Belfast store. Thank you!”

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Posted 9 years ago

“Good website ad good communication, quick delivery.”

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Posted 9 years ago

“Good sale prices and speedy collection”

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Posted 9 years ago

“Excellent quality sports wear at a good price, and in sizes that actually fit me.”

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Posted 9 years ago

“No quibble on returned goods due to wrong size & colour”

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Posted 9 years ago

“Lovely leotard at a great price and quality!”

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Posted 9 years ago

“Decent items at an affordable price and fantastic service. Quick dispatch. Exactly what I was looking for!”

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Posted 9 years ago

“Polite staff, efficient click & collect service, great value in the sale!!”

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Posted 9 years ago

“Great products at great prices - particularly good for kids kit.”

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Posted 9 years ago

“Good quality products no fuss service”

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Posted 9 years ago

“The range of goods is great and the price is fantastic.”

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Posted 9 years ago

“Good range of products to choose and at reasonable price.”

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Posted 9 years ago

“The order never arrived and when I tried to track it the tracking number wasn't valid. It then turned out Royal Mail can't find the parcel.”

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Posted 9 years ago

Dear customer. Thank you for the time you have spent giving us your feedback. We are sorry to hear that you have experienced problems with your purchasing at Decathlon. Please accept our apologies and we would like to suggest you to contact our Customer Loyalty team at 0207 064 3000 or via customer.enquiries@decathlon.com who will be able to find a solution to the inconveniences that we caused.Have a nice day.

Posted 9 years ago

“Good service, pleasant staff”

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Posted 9 years ago

“Excellent value. Quick delivery. Website however was not as strong.”

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Posted 9 years ago

“Good quality at reasonable prices, and no problems with delivery”

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Posted 9 years ago

“great products at great prices with fast delivery”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,528 reviews