Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,528 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product range, great prices”

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Posted 9 years ago

“Ordered a bike that was on offer. It arrived quickly and was well packaged. Also the customer service department was very helpful.”

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Posted 9 years ago

“Perfect one stop shop for any sports. Decathlon has everything, equipment, clothes , accessories and at a reasonable price. Good value for money.”

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Posted 9 years ago

“The items I have bought from Decathlon have always been good quality and very good value. Delivery is also quick and efficient, with updates on your delivery. I will definitely be ordering from Decathlon again.”

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Posted 9 years ago

“Fast service and really good products”

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Posted 9 years ago

“quick delivery. products good value at price point. helpful staff.”

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Posted 9 years ago

“Super selection and fast service”

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Posted 9 years ago

“Supplied items exactly as we had been looking for”

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Posted 9 years ago

“Great customer service , shame that UPS expirance was very disappointing , but Decathlon fast and professional response save the day”

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Posted 9 years ago

“Fast delivery good quality leatard ,my grandaughter loves it”

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Posted 9 years ago

“I ordered a couple of packable jackets for my husband and myself, mine came the perfect size and fit, but his was too tight, never mind I sent it back for the next size up, a week later it arrived and still too small, aaahhhh! I emailed the customer service team, explaining that I had misunderstood their men's sizing and needed to return the item yet again, they kindly sent me a postage paid sticker and the item was returned. A week later I had not had a replacement, I called, spoke to a lovely person at customer service who smoothly resolved the situation, arranged for the the replacement jacket and a couple of days later it arrived and fits well, hooray! What I would like to say is that the customer service I received was outstanding, and the products are good value too, thank you Decathlon, I will be back ????????????????????????????”

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Posted 9 years ago

“The gymnastics and karate clothing I have ordered from Decathlon so far have been brilliant quality, and the prices are less than half of what I would expect. Delivery has always been fast. I'm very impressed all round,and will always check Decathlon first when I need sporting goods now.”

Helpful Report

Posted 9 years ago

“I ordered a road bike front wheel reduced from £44 to £27.99. Previous reviewers said to be cautious because they said they had been sent the £25 Triban wheel. Decathlon said they were sorting out the stock issue. Sure enough when I went to collect my wheel it was the Triban wheel but without the spindle (which it has instore for the £25). So I was being grossly overcharged and sold the wrong product, Staff were helpful but it all took time (to get a refund) and my entire trip was wasted. They tried to order the wheel I should have received but have not got back in touch with me. It has been taken of the website. Very poor experience all round.”

Helpful Report

Posted 9 years ago

Dear James, We are very sorry to hear about the mistake we made in your online order. Our customer services team has been trying to sort out the issue with the relevant department. Our aim to provide excellent products and service to our customers, however it is clear that in this case we failed to do so for which we are very sorry about. We thank you very much for taking the time to give us your feedback here and would like to ask you to contact our customer services department on 02070643000, should you nee any further help with your order. Thank you very much!

Posted 9 years ago

“Great service, speedy delivery. Love the microfibre towel I bought, its huge but hardly takes up any room in my gym bag!”

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Posted 9 years ago

“I ordered a judo suit but got a karate suit instead.”

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Posted 9 years ago

Dear customer, Thank you for getting back to us. We are really sorry to hear about all the inconveniences you went through with your online purchase as this is not the level and quality of service we aim to provide to each of our customers. We hope you might be able to give Decathlon a second chance in the future. Please notice that you have 365 days to return if the item that you received was wrong.Thank you for your patience and understanding. Have a good day

Posted 9 years ago

“Placed an online order to be delivered to store, order placed on Friday late evening and got an email to inform me my order was in store Sunday lunch-time. Excellent service.”

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Posted 9 years ago

“I ordered sandals in size 7 & was sent size 8.I returned them & requested that the correct size be sent & very quickly received ,once again,size 8!!! Each time I checked online & size 7 were in stockI returned them & got a full refund but will never order from Decathlon again.”

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Posted 9 years ago

Dear customer. Thank you to contacting us. We are sorry to hear that you have experienced problems with the sandals sizing. Unfortunately, we are having difficulties with this issue and we have already looking into it to try to solve the problem as soon as possible. Anyway, we will pass your feedback to the Product Manager so he can be updated of this. Do not hesitate to contact us in the Customer Loyalty Team on 0207 064 3000 and they will help you with your concern. Please, accept our apologies for the inconveniences caused. Have a nice day

Posted 9 years ago

“Great value for money”

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Posted 9 years ago

“Excellent product Excellent price Excellent service Thanks”

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Posted 9 years ago

“Product packaged poorly and item damaged. You arranged for collection but DHL didn't arrive and I waited in for them. Subsequently resolved but will never use again”

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Posted 9 years ago

Dear customer. Thank you for the times you have spent giving us your feedback. We are sorry to hear that you have experienced problems with your shopping at Decathlon. Please accept our apologies and we would like to suggest you to contact our Customer Loyalty team at 0207 064 3000 or via customer.enquiries@decathlon.com who will be able to find a solution at your best convenience. Have a nice day.

Posted 9 years ago

Decathlon is rated 4.4 based on 11,528 reviews