Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast delivery of quality products. Also very helpful over the phone and very knowledgeable staff. Will definitely be shopping there again.”

Helpful Report

Posted 9 years ago

“Great prices, quick shipping, easy to use online support”

Helpful Report

Posted 9 years ago

“Absolutely great price on an expensive price of kit. Hassle free online and free delivery! And I get points towards a voucher!! Completely satisfied with service. Faultless.”

Helpful Report

Posted 9 years ago

“Great products and great prices”

Helpful Report

Posted 9 years ago

“Sizing incorrect so whole order being returned.”

Helpful Report

Posted 9 years ago

Dear customer. Thank you to contacting us. We are sorry to hear that you have received wrong size items. Unfortunately, we are having difficulties with this issue and we have already looking into it to try to solve the problem as soon as possible. Anyway, we will pass your feedback to the Product Manager so he can be updated of this. Do not hesitate to contact us in the Customer Loyalty Team on 0207 064 3000 and they will help you with your concern. Please, accept our apologies for the inconveniences caused. Have a nice day

Posted 9 years ago

“The item was delivered promptly but I have had to return it as the wrong size was sent. I have not had notification that the parcel has arrived back with you yet?”

Helpful Report

Posted 9 years ago

Dear customer. Thank you for contacting us. We are sorry to hear that you have experienced problems with your purchasing at Decathlon. Regarding your request, we would like to inform you that we checked your account and we can confirm that we received your parcel. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“The item was exactly as described delivered as promised and is of good quality-no complaints”

Helpful Report

Posted 9 years ago

“Very fast - great quality - amazing prices. Super for growing boys!”

Helpful Report

Posted 9 years ago

“Great products at fair prices”

Helpful Report

Posted 9 years ago

“speed of service excellent”

Helpful Report

Posted 9 years ago

“I only bought a small item but the quality and price were the best on the market. Delivery was super fast too! Would definitely go to decathlon first for my next purchase”

Helpful Report

Posted 9 years ago

“Easy to order online and pick up in store.”

Helpful Report

Posted 9 years ago

“Good quality merchandise, very effective prices and rapid reliable deliveries. Excellent value for money! Mr J Saunders.”

Helpful Report

Posted 9 years ago

“Service and quality great-only marked down as sizing cane up small compared on my son.”

Helpful Report

Posted 9 years ago

“Excellent delivery on time and very quick no messing about thanks a lot”

Helpful Report

Posted 9 years ago

“Very quick delivery and an excellent wet suit sent.”

Helpful Report

Posted 9 years ago

“efficient service when I ordered online. arrived when it said it would.”

Helpful Report

Posted 9 years ago

“Order arrived next day. good quality at a great price.”

Helpful Report

Posted 9 years ago

“Great range, amazing prices and the quality never lets us down. Super fast delivery as well. Can't wait until your store opens in Cambridge!”

Helpful Report

Posted 9 years ago

“choice, good price and quick delivery”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,542 reviews