Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,528 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was fast.”

Helpful Report

Posted 9 years ago

“Helpful staff in store, easy online ordering. Domyos treadmill easy to put together, exactly as stated and so far running well. No problems re European plug as complained about by others on website. Fitted converter was supplied. Less satisfied with delivery by DX....did not stick to original estimated date and were unhelpful on phone when I chased. The delivery men themselves were fine.”

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Posted 9 years ago

“My backpack is perfect!!!”

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Posted 9 years ago

“Decathlon stocks all the products from my preferred brand so is my go to stop for quechua.”

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Posted 9 years ago

“First class service”

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Posted 9 years ago

“The ease of using the site was great and my order was dispatched and delivered in a timely manner which is always a plus The quality of the item is what i have come to expect from this company and they have not disappointed”

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Posted 9 years ago

“Excellent layers. Very comfortable on the kids. Good communication and delivery service”

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Posted 9 years ago

“Decathlon offers a great choice from a huge range of sports & activities. Items are usually good quality and usually good value for money. The staff I have dealt with over the years have been knowledgeable in their departments and very friendly and mostly efficient.”

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Posted 9 years ago

“Excellent sport clothes.”

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Posted 9 years ago

“Cheap, friendly. Great quality. Much better than competitors.”

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Posted 9 years ago

“Low price for decent equipment. Tick all the basic requirements eg. Online click & collect. Please make it easy to unsubscribe from newsletters.”

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Posted 9 years ago

“No service at Belfast store. Said on site had boots in size 10.5.did not have size asked assistant for help just shrugged his shoulders and said that's the only sizes we have on the shelf very unhelpful and rude. I drove 15 miles because it said they were in the store never again.”

Helpful Report

Posted 9 years ago

Dear customer. Thank you for having taken your time to send us your feedback. We are really sorry to hear about your bad experience at Decathlon in Belfast. We would like to inform you that we forwarded your comments to the store manager in order to make changes and improve our service provided. We do apologise for all the inconvenience caused. Have a nice day.

Posted 9 years ago

“great value for money. quick delivery”

Helpful Report

Posted 9 years ago

“Trainers are really lovely and were a good price however they were sent in the post without a box?! Just two shoes floating around in a bag!”

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Posted 9 years ago

“Really good quality helmet (btwin), with a snug fit. Decathlon waterproof jacket is light weight and has a really good fit, can't tell you how much waterproof it is as I haven't been in the rain yet.”

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Posted 9 years ago

“Found a quality item at an affordable price - wetsuit”

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Posted 9 years ago

“Speedy delivery of products”

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Posted 9 years ago

“Decathlon has never let me down, orders arrive on time, the quality of the goods are exceptional, I pass on the Decathlon web site to more and more people, well done.”

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Posted 9 years ago

“Excellent service, pop up tent brilliant, good quality at a very reasonable price. Would definitely recommend.”

Helpful Report

Posted 9 years ago

“I ordered a bag one day and had it the next. That's really quick delivery and it was just basic delivery price.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,528 reviews