Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great sports clothes at great prices and quick delivery.”

Helpful Report

Posted 9 years ago

“Excellent quality. Ordered online, was at store very quick. Customer services very good in helping to get exchanged items delivered quickly to store. Thank you”

Helpful Report

Posted 9 years ago

“Swift and professional response”

Helpful Report

Posted 9 years ago

“Ordering on-line was very easy and goods received on the day advised”

Helpful Report

Posted 9 years ago

“Good products at fair prices. Can now shop or collect locally at the new Stevenage store”

Helpful Report

Posted 9 years ago

“Every single item was perfect.”

Helpful Report

Posted 9 years ago

“I ordered a size 6.5 Nike running shoe in time for a race I was running. But when they arrived it was a size 6 shoe instead. Very disipointed as I have ordered from here before and it has been excellent!!”

Helpful Report

Posted 9 years ago

Dear customer. Thank you for contacting us. We are sorry to hear that you have experienced problems with the size of the item purchased. We are already looking into this problem and will solve it as soon as possible. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Very nice , pleased with jacket”

Helpful Report

Posted 9 years ago

“Needed to return and exchange an item this was dealt with quickly and efficiently impressed with service”

Helpful Report

Posted 9 years ago

“Waterproof trousers are great idea but expensive for the quality”

Helpful Report

Posted 9 years ago

“VERY FAST SERVICE AND VERY GOOD PRICES”

Helpful Report

Posted 9 years ago

“First time user of decathlon.great competitive prices.first class service with good communication,will be using again”

Helpful Report

Posted 9 years ago

“Prompt delivery on order.”

Helpful Report

Posted 9 years ago

“All the products I have ordered have been of an excellent quality and dispatched fast. what more can you ask for.”

Helpful Report

Posted 9 years ago

“Great product Amazing service ????????????????????????????????????????????????????????”

Helpful Report

Posted 9 years ago

“The products are of such good quality and so cheap. My delivery arrived in under 2 days. Really happy”

Helpful Report

Posted 9 years ago

“Decent products and ok pricing but delivery could be quicker.expect 4-7days wait. Be careful on some items that go on sale and then reduce multiple times. I paid £469 for a bike reduced by 20% it then a week later got reduced further by £30 and then few days after another £20 so £50 difference from what I paid. I wanted a refund on the difference but in the end after complaining I got £50 decathlon vouchers.”

Helpful Report

Posted 9 years ago

“Good value for money”

Helpful Report

Posted 9 years ago

“Great prices great quality fast delivery”

Helpful Report

Posted 9 years ago

“Easy to navigate site. Easy to order. Kept informed of progress of order. Easy pick up at outlet.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,542 reviews