Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,528 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery every single time. Amazing quality of sports items, always cheaper than any other sports shops.”

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Posted 9 years ago

“quick delivery”

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Posted 9 years ago

“They've been nothing but great in my eyes..... i had to exchange a running top I'd bought for my little brother very recently,...and it was sorted, exchanged for a larger size and delivered within the week!....Marvellous!!! Thank You for making the exchange a pleasurable experience,....unlike SOME blumin' sites/businesses i could mention..”

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Posted 9 years ago

“The range on line is awesome, worth the wait for specials. Collection at store is brilliant. New tills at southampton are 100% better.. Hope nothing changes after stupid Brexit!!”

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Posted 9 years ago

“Great and speedy service”

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Posted 9 years ago

“Great service Great products.I always buy our equestrian good from Decathalon as price wise they cant be beat”

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Posted 9 years ago

“Nice products at very affordable prices”

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Posted 9 years ago

“Great selection of adult and ladies running wear at very reasonable prices!”

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Posted 9 years ago

“Everything is so easy and delivery quick - cheap aswell”

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Posted 9 years ago

“The pole was very good and easy fitted”

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Posted 9 years ago

“Value for money sports wear”

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Posted 9 years ago

“Communication was very good, the goods ordered were delivered promptly, and I was kept up to date at all stages of the purchase and delivery process. The goods themselves were exactly as described in the store.”

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Posted 9 years ago

“Good quality/price value”

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Posted 9 years ago

“Great prices and great products!”

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Posted 9 years ago

“Love the products. It's delivery that lets you down. Need to order a week in advance even if the items are in stock to make sure we have them on time. Also the search function is not easy to use.”

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Posted 9 years ago

“I would never use decathlon click and collect again. Need to be able to exchange shoes without being charged 4.99 for postage each time.”

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Posted 9 years ago

Dear customer. Thank you for the time you have spent giving us your feedback. We are sorry to hear that you have experienced problems with return policy. We apologise all the inconveniences caused to you and we would suggest you to contact our Customer Loyalty team at 0207 064 3000 or via customer.enquiries@decathlon.com who will be able to find a solution.Have a nice afternoon.

Posted 9 years ago

“The sizes were much smaller than I ordered. A swimsuit for my 12 year old daughter was more suitable for an eight year old. Also a swimming costume for myself,size 14 was a very poor fit as it was too small. Very nice items but wouldn't order online again due to the sizing problems”

Helpful Report

Posted 9 years ago

Dear customer. Thank you for the time you have spent giving us your feedback.We are sorry to hear you have experienced problems with shopping at Decathlon. We apologise for any difficulties you have experienced with the size guide at Decathlon website. We are aware that our website is not perfect today. However, it is our intention to make every effort and improve your shopping experience at decathlon.co.uk. Have a nice day.

Posted 9 years ago

“Excellent service, had to exchange one item and it was dealt with efficiently.”

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Posted 9 years ago

“Website easy to use. Plenty of choice, great service every time I'm in store”

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Posted 9 years ago

“I wanted a punch bag stand and after looking around online I found one at Decathlon which was great value for money. Delivery was quick and the product is sturdy and well made. V happy.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,528 reviews