Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,536 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,536 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was simple and quick”

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Posted 9 years ago

“Inner tube on the rear wheel was punctured so it wasn't a very good experience to begin with. Decent paint job though, which was positive.”

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Posted 9 years ago

Dear customer. Thank you for the times you have spent giving us your feedback. We are sorry to hear that you have experienced problems with your shopping at Decathlon. Please accept our apologies and we would like to suggest you to contact our Customer Loyalty team at 0207 064 3000 or via customer.enquiries@decathlon.com who will be able to find a solution at your best convenience. Have a nice day.

Posted 9 years ago

“I would rate Decathlon with 5 stars but I've had a couple of issues with sizing of items. Sometimes the sizing guides can be a little misleading resulting in me having certain items arrive that are a little too small. I recently purchased some cycling gloves for winter in a Large but when they arrived I couldn't get my hands in them and it resulted in my wife having them instead. there is no way my wife's hands could be classed as Large by any stretch of the imagination. However in all other respects Decathlon are great. Great Value, great Service and so far the quality of their products have been top rate.”

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Posted 9 years ago

“Excellent quick service”

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Posted 9 years ago

“Order fulfilled correctly, well packaged and arrived very fast.”

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Posted 9 years ago

“Easy purchase and such a straightforward return to swap shoe size!”

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Posted 9 years ago

“Very easy ordering and fast delivery”

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Posted 9 years ago

“VERY EASY TO ORDER ON LINE, EVERYTHING THAT ARRIVED WAS EXACTLY WHAT WE WANTED AND WAS DELIVERED VERY QUICKLY, EXCELLENT SERVICE”

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Posted 9 years ago

“Competitive prices, great quality clothing”

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Posted 9 years ago

“Rapid delivery”

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Posted 9 years ago

“Great Products at the best prices. We have been very pleased with the level of customer service, both online and in the store.”

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Posted 9 years ago

“customer service”

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Posted 9 years ago

“Great prices on good quality products. Quick delivery and good communication.”

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Posted 9 years ago

“Assistants in the shop were very helpful”

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Posted 9 years ago

“One stop shop for all your sports / outdoor / travel needs at a very affordable prices and bear quality. Very friendly staff (at botley road, Oxford unit). Totally 100% satisfaction.”

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Posted 9 years ago

“Wide choice on the website with various prices. Very fast delivery that arrived on the day estimated by the website. Good product, just as expected.”

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Posted 9 years ago

“Good quality, good value products promptly delivered”

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Posted 9 years ago

“Good Service, good quality, excellent prices”

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Posted 9 years ago

“Great products and fast delivery”

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Posted 9 years ago

“Great products and great prices!”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,536 reviews