Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would never use decathlon click and collect again. Need to be able to exchange shoes without being charged 4.99 for postage each time.”

Helpful Report

Posted 9 years ago

Dear customer. Thank you for the time you have spent giving us your feedback. We are sorry to hear that you have experienced problems with return policy. We apologise all the inconveniences caused to you and we would suggest you to contact our Customer Loyalty team at 0207 064 3000 or via customer.enquiries@decathlon.com who will be able to find a solution.Have a nice afternoon.

Posted 9 years ago

“The sizes were much smaller than I ordered. A swimsuit for my 12 year old daughter was more suitable for an eight year old. Also a swimming costume for myself,size 14 was a very poor fit as it was too small. Very nice items but wouldn't order online again due to the sizing problems”

Helpful Report

Posted 9 years ago

Dear customer. Thank you for the time you have spent giving us your feedback.We are sorry to hear you have experienced problems with shopping at Decathlon. We apologise for any difficulties you have experienced with the size guide at Decathlon website. We are aware that our website is not perfect today. However, it is our intention to make every effort and improve your shopping experience at decathlon.co.uk. Have a nice day.

Posted 9 years ago

“Excellent service, had to exchange one item and it was dealt with efficiently.”

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Posted 9 years ago

“Website easy to use. Plenty of choice, great service every time I'm in store”

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Posted 9 years ago

“I wanted a punch bag stand and after looking around online I found one at Decathlon which was great value for money. Delivery was quick and the product is sturdy and well made. V happy.”

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Posted 9 years ago

“good service”

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Posted 9 years ago

“They send the parcel the next day. They have everything I need.”

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Posted 9 years ago

“Good products”

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Posted 9 years ago

“The shelves are always in disarray. Cycle staff on the shop floor are not sufficiently knowledgable. And the new layout of the self service tills is very poor leaving long queues.”

Helpful Report

Posted 9 years ago

Dear customer. Thank you for the time you have spent giving us your feedback. We are sorry to hear that you have experienced problems with your shopping at Decathlon in bikes department. We would like to confirm you that we will forward your enquiry to the National Sports Manager consideration in order to avoid this situation happening again. Have a nice day.

Posted 9 years ago

“I love Decathlon. Fantastic products and sensible prices. Good online purchasing process and returns/refunds.”

Helpful Report

Posted 9 years ago

“An excellent range of products for many sports, well made at a realistic price to be able to pursue one's chosen sport.”

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Posted 9 years ago

“Excellent value”

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Posted 9 years ago

“Quick, easy to return when wrong size. Love my clothes from you.”

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Posted 9 years ago

“Great value and very helpful service.”

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Posted 9 years ago

“Great price”

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Posted 9 years ago

“We bought snorkels and life belts for our holiday in Malta. The snorkels were very reasonably priced but worked well. The life belts meant our children could snorkel out of their depthand stay sade. They are pump-up so plane friendly. I accidentally ordered pick up from store. Decathlon refunded straightaway and I was able to re-order for home delivery.”

Helpful Report

Posted 9 years ago

“Great service the item I purchased was good quality and fit which was delivered promptly hassle free.”

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Posted 9 years ago

“I placed an order that never came.”

Helpful Report

Posted 9 years ago

Dear customer. Thank you for the time you have spent giving us your feedback. We are sorry to hear that you have experienced problems with your purchasing at Decathlon. Please accept our apologies and we would like to suggest you to contact our Customer Loyalty team at 0207 064 3000 or via customer.enquiries@decathlon.com who will be able to find a solution to the inconveniences that we caused.Have a nice day.

Posted 9 years ago

“Great quality product for low price”

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Posted 9 years ago

“good quality affordable items”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,533 reviews