Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent value”

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Posted 9 years ago

“Quick, easy to return when wrong size. Love my clothes from you.”

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Posted 9 years ago

“Great value and very helpful service.”

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Posted 9 years ago

“Great price”

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Posted 9 years ago

“We bought snorkels and life belts for our holiday in Malta. The snorkels were very reasonably priced but worked well. The life belts meant our children could snorkel out of their depthand stay sade. They are pump-up so plane friendly. I accidentally ordered pick up from store. Decathlon refunded straightaway and I was able to re-order for home delivery.”

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Posted 9 years ago

“Great service the item I purchased was good quality and fit which was delivered promptly hassle free.”

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Posted 9 years ago

“I placed an order that never came.”

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Posted 9 years ago

Dear customer. Thank you for the time you have spent giving us your feedback. We are sorry to hear that you have experienced problems with your purchasing at Decathlon. Please accept our apologies and we would like to suggest you to contact our Customer Loyalty team at 0207 064 3000 or via customer.enquiries@decathlon.com who will be able to find a solution to the inconveniences that we caused.Have a nice day.

Posted 9 years ago

“Great quality product for low price”

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Posted 9 years ago

“good quality affordable items”

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Posted 9 years ago

“Always the best products at the best prices”

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Posted 9 years ago

“Visited Surrey Quays Decathlon yesterday to buy ski wear. Had the most fantastic service from Veronica. She was helpful, knowledgeable, patient. Many thanks.”

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Posted 9 years ago

“Just had the worse visit ever. I was leaving the shop with a cheap t-shirt from Decathlon branch and I heard the alarm. A very rude security guy came asking my receipt and I said I didn't have it because I never carry paper in my bag, and as I pay by card I don't need one. I came back to the cashier to discover the Self Service till is not working and the transaction didn't go though. How should I know the machine is not working? I paid for the t-shirt and when I was leaving the same guy came accusing me of stealing, saying that I've just paid for that. I asked his name and he refused to tell me. I spoke with the manager, very nice guy, I believe his name is Andrea (He had a Italian flag) and he told me the name of the security guy is Salim. I always enjoy shopping in there, but after being accused of stealing a 6 pounds t-shirt, I'm not planning to come back.”

Helpful Report

Posted 9 years ago

Dear Karen, We are very sorry to hear about the issue you faced in one of our stores. Our aim is to provide excellent customer service through your full store experience and your feedback is very important to us in order to better these services. We are deeply apologetic about what has happened to you and would like to thank you for your time you took to forward it to us!

Posted 9 years ago

“Was given a SPECIFIC DATE for Delivery - My wife took the day off work for the collection - Delivery did not arrive - no call or anything - needed for birthday present - no date given for new delivery - after ringing twice I was told they could not deliver as road to narrow - we have had hundreds of deliveries and a massive rubbish collection truck and bus go up and down with no problems!!!!!”

Helpful Report

Posted 9 years ago

Dear customer. Thank you for having taken your time to send us your feedback. We are sorry to hear that you have felt this way about your online shopping at Decathlon. We apologise for the inconvenience that we caused to you and if you would like to discuss this further please feel do not hesitate to contact your Customer Loyalty team at 0207 064 3000. They will be happy to help you have a nice evening.

Posted 9 years ago

“did not deliver on date said and still not got the items. even phoned them when they emailed me to say there was a problem with oneof the items. only to be told that it had been sorted and to ignore the email. only to phone back on the date of delivery, to be told there is still a problem with the item. bad customer handling. will not be in a rush to use they home deliver service again.”

Helpful Report

Posted 9 years ago

Dear customer. Thank you for the time you have spent giving us your feedback. We are sorry to hear that you have experienced problems with your Decathlon online order. Please accept our apologies for the inconveniences that we might caused you. We would like to recommend you to contact our Customer Loyalty Team on 0207 064 3000 or via customer.enquiries@decathlon.com who will be happy to find a solution to our mistake. Thank you for your understanding have a nice day.

Posted 9 years ago

“Unfriendly and unhelpful checkout staff at Sheffield store.”

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Posted 9 years ago

Dear customer. Thank you for the time you have spent giving us your feedback. We are sorry to hear that you are not satisfied with your experience at Sheffield store and we appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We have forwarded your enquiry to the store manager and he will be able to take your comment into consideration in order to avoid this situation in the future. We hope to see you in Decathlon again soon have a nice day.

Posted 9 years ago

“Today took my grandson's bike back as the front brake was damaged. The bike chap in Stockport provided outstanding service by repairing the bike at once within ten minutes. I want to express my thanks for his skill, helpfulness and politeness. All without charge or quibble. Great service, thank you”

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Posted 9 years ago

“Servicing”

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Posted 9 years ago

“i ordered a black watch strap and payed for next day delivery, waited over a week and got a blue strap. i am waiting for the strap i paid for. as they have there are none in stock i will have to call once again, and hopefully get a proper answer,”

Helpful Report

Posted 9 years ago

Hello. Thank you for having taken the time providing us your feedback. We are very sorry to hear about the service that you have received while shopping with Decathlon online. Please accept our apologies for the inconveniences that we might have caused you. We would suggest you to contact our Customer Loyalty Team on 0207 064 3000 or via customer.enquiries@decathlon.com who will be able to find a solution to our mistake. Thank you for your patience and have a lovely day!

Posted 9 years ago

“I was brought a pair of Kipwarm jods last year. These have outlasted 5 other pairs of much more expensive breeches brought at the same time or after. I'm off to decathlon this week to buy a few more pairs as I'm amazed by the price and quality. Last year was the first winter I didn't get chilblains on my thighs as well using them!”

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Posted 9 years ago

“Visited Surrey quays 6th October in evening to buy some parts for my triban 500. Was sold the wrong parts. Even when I queried it staff couldn't be bothered to check. Very unhelpful not impressed. Now have to make a return journey to try and get correct parts.”

Helpful Report

Posted 10 years ago

Dear customer. Thank you for having taken your time to send us your feedback. We are really sorry to hear that you are not satisfied with your recent experience in Surrey Quays store. We appreciate your feedback as we are trying to improve our services every day to make sport more accessible to everyone. Your feedback has been forwarded to the store manager to make him aware of your situation and avoid this situation happen again in the future. We hope to see you in Decathlon again soon have a nice day.

Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews