Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,528 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ease of ordering and easy to track parcel”

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Posted 9 years ago

“Good offers and variety of merchandise, reasonable postage costs, reliable brand.”

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Posted 9 years ago

“I was glad that a new store opened closer to me in Stevenage. I've purchased from stores in France and ben very satisfied. No I can get the same satisfaction on my doorstep. They have an excellent range of products at affordable prices.”

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Posted 9 years ago

“Great value and massive choice of products”

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Posted 9 years ago

“Great range online and in store and very competitively priced.”

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Posted 9 years ago

“Kept me informed of delay with some of the items and delivery was very efficiently managed.”

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Posted 9 years ago

“I always feel Decathlon offer great value and make shopping easy. Staff are generally v helpful.”

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Posted 9 years ago

“Easy ordering and good communication regarding collection”

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Posted 9 years ago

“Excellent service and product”

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Posted 9 years ago

“I ordered bike for home delivery. I organised my day for this but also my weekend on the back of taking delivery. The tracking stated that it was out for delivery at 10:00hrs. As the end of the day was nearing I checked the tracker again. The status was now, 'to be delivered in the next delivery cycle'. What does that mean? Sat, Sun, Monday, when? I called customer services how in fairness handled my call quickly, promptly and efficiently. They informed me that DHL were running late so could not deliver. Excuse me DHL just because you want an early dart on Friday doesn't help me with having to take time off nor my plans for the weekend let alone trying to take more time off. Full refund requested. Logistics are your obvious downfall Decathlon.”

Helpful Report

Posted 9 years ago

Hello Matt. Thank you for having taken your time to send us your feedback. We are really sorry to hear about the delay on handling your order. We can confirm that our Logistics Team is aware of your comments in order to avoid this situations in the future. We do apologise for all the inconvenience caused. Hope to see you in Decathlon again. Have a good day.

Posted 9 years ago

“A great variety of sports are covered, in many ways, with great value products and some fascinating innovation.”

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Posted 9 years ago

“Before going on holiday I always look to where the nearest Decathlon shop will bebe.”

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Posted 9 years ago

“The prices, ranges, ease of purchase, customer service”

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Posted 9 years ago

“Website easy to navigate, prices fantastic, order came quickly and packaged well - what more can you ask for?!”

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Posted 9 years ago

“Astonishing quality and value”

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Posted 9 years ago

“Good quality goods at a very competitive price”

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Posted 9 years ago

“Great price for good quality clothes”

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Posted 9 years ago

“Good sports' wear, excellent customers' service”

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Posted 9 years ago

“24/8/16 order placed 02/09/16 order ready to be collected 05/09/16 order been returned 06/09/16 10.26 am order ready to collect 06/09/16 17.17 pm account refunded 07/09/16 went to collect parcel from Croydon (20 min drive) having been assured by Customer Services that the parcel was there ready to collect. Surprise surprise it wasn't. Manager said he would look into it and try and arrange for my order to be delivered to my home address. Said he would call me - he didn't 09/09/16 rang Croydon branch, spoke to Manager again said he would call me back - he didn't! Am I impressed - NO”

Helpful Report

Posted 9 years ago

Dear Alison. Thank you for having taken your time to send us your feedback. We are sorry to hear about your bad experience when ordering from our online platform. We do apologise for all the inconvenience caused and we hope your future experiences with us will be more pleasant. Have a nice day.

Posted 9 years ago

“Prompt delivery.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,528 reviews