Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,536 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,536 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The prices, ranges, ease of purchase, customer service”

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Posted 9 years ago

“Website easy to navigate, prices fantastic, order came quickly and packaged well - what more can you ask for?!”

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Posted 9 years ago

“Astonishing quality and value”

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Posted 9 years ago

“Good quality goods at a very competitive price”

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Posted 9 years ago

“Great price for good quality clothes”

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Posted 9 years ago

“Good sports' wear, excellent customers' service”

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Posted 9 years ago

“24/8/16 order placed 02/09/16 order ready to be collected 05/09/16 order been returned 06/09/16 10.26 am order ready to collect 06/09/16 17.17 pm account refunded 07/09/16 went to collect parcel from Croydon (20 min drive) having been assured by Customer Services that the parcel was there ready to collect. Surprise surprise it wasn't. Manager said he would look into it and try and arrange for my order to be delivered to my home address. Said he would call me - he didn't 09/09/16 rang Croydon branch, spoke to Manager again said he would call me back - he didn't! Am I impressed - NO”

Helpful Report

Posted 9 years ago

Dear Alison. Thank you for having taken your time to send us your feedback. We are sorry to hear about your bad experience when ordering from our online platform. We do apologise for all the inconvenience caused and we hope your future experiences with us will be more pleasant. Have a nice day.

Posted 9 years ago

“Prompt delivery.”

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Posted 9 years ago

“quality and efficiently of products”

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Posted 9 years ago

“Everything I ordered was correct. The staff were friendly and efficient. The sportswear was of good quality and fit. Thank You”

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Posted 9 years ago

“Good products at fairly lower prices. The only downside is that isn't close to me, but it's worth the trip.”

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Posted 9 years ago

“Easy to order, fast delivery”

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Posted 9 years ago

“All fairly standard. Goods ordered. Goods arrived.”

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Posted 9 years ago

“Excellent all round service.”

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Posted 9 years ago

“Delivered on time and as expected”

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Posted 9 years ago

“Quick service and nice web”

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Posted 9 years ago

“Super value and I managed to buy a single bicycle gear shifter. Single shifters are difficult to buy, this one was in the sale. :-)”

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Posted 9 years ago

“Very quick delivery and 5* service would defo recomend this company”

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Posted 9 years ago

“great range , great people , great prices , great store .”

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Posted 9 years ago

“Prices and fast delivery”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,536 reviews