Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always feel Decathlon offer great value and make shopping easy. Staff are generally v helpful.”

Helpful Report

Posted 10 years ago

“Easy ordering and good communication regarding collection”

Helpful Report

Posted 10 years ago

“Excellent service and product”

Helpful Report

Posted 10 years ago

“I ordered bike for home delivery. I organised my day for this but also my weekend on the back of taking delivery. The tracking stated that it was out for delivery at 10:00hrs. As the end of the day was nearing I checked the tracker again. The status was now, 'to be delivered in the next delivery cycle'. What does that mean? Sat, Sun, Monday, when? I called customer services how in fairness handled my call quickly, promptly and efficiently. They informed me that DHL were running late so could not deliver. Excuse me DHL just because you want an early dart on Friday doesn't help me with having to take time off nor my plans for the weekend let alone trying to take more time off. Full refund requested. Logistics are your obvious downfall Decathlon.”

Helpful Report

Posted 10 years ago

Hello Matt. Thank you for having taken your time to send us your feedback. We are really sorry to hear about the delay on handling your order. We can confirm that our Logistics Team is aware of your comments in order to avoid this situations in the future. We do apologise for all the inconvenience caused. Hope to see you in Decathlon again. Have a good day.

Posted 10 years ago

“A great variety of sports are covered, in many ways, with great value products and some fascinating innovation.”

Helpful Report

Posted 10 years ago

“Before going on holiday I always look to where the nearest Decathlon shop will bebe.”

Helpful Report

Posted 10 years ago

“The prices, ranges, ease of purchase, customer service”

Helpful Report

Posted 10 years ago

“Website easy to navigate, prices fantastic, order came quickly and packaged well - what more can you ask for?!”

Helpful Report

Posted 10 years ago

“Astonishing quality and value”

Helpful Report

Posted 10 years ago

“Good quality goods at a very competitive price”

Helpful Report

Posted 10 years ago

“Great price for good quality clothes”

Helpful Report

Posted 10 years ago

“Good sports' wear, excellent customers' service”

Helpful Report

Posted 10 years ago

“24/8/16 order placed 02/09/16 order ready to be collected 05/09/16 order been returned 06/09/16 10.26 am order ready to collect 06/09/16 17.17 pm account refunded 07/09/16 went to collect parcel from Croydon (20 min drive) having been assured by Customer Services that the parcel was there ready to collect. Surprise surprise it wasn't. Manager said he would look into it and try and arrange for my order to be delivered to my home address. Said he would call me - he didn't 09/09/16 rang Croydon branch, spoke to Manager again said he would call me back - he didn't! Am I impressed - NO”

Helpful Report

Posted 10 years ago

Dear Alison. Thank you for having taken your time to send us your feedback. We are sorry to hear about your bad experience when ordering from our online platform. We do apologise for all the inconvenience caused and we hope your future experiences with us will be more pleasant. Have a nice day.

Posted 10 years ago

“Prompt delivery.”

Helpful Report

Posted 10 years ago

“quality and efficiently of products”

Helpful Report

Posted 10 years ago

“Everything I ordered was correct. The staff were friendly and efficient. The sportswear was of good quality and fit. Thank You”

Helpful Report

Posted 10 years ago

“Good products at fairly lower prices. The only downside is that isn't close to me, but it's worth the trip.”

Helpful Report

Posted 10 years ago

“Easy to order, fast delivery”

Helpful Report

Posted 10 years ago

“All fairly standard. Goods ordered. Goods arrived.”

Helpful Report

Posted 10 years ago

“Excellent all round service.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews