Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,528 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“quality and efficiently of products”

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Posted 9 years ago

“Everything I ordered was correct. The staff were friendly and efficient. The sportswear was of good quality and fit. Thank You”

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Posted 9 years ago

“Good products at fairly lower prices. The only downside is that isn't close to me, but it's worth the trip.”

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Posted 9 years ago

“Easy to order, fast delivery”

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Posted 9 years ago

“All fairly standard. Goods ordered. Goods arrived.”

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Posted 9 years ago

“Excellent all round service.”

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Posted 9 years ago

“Delivered on time and as expected”

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Posted 9 years ago

“Quick service and nice web”

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Posted 9 years ago

“Super value and I managed to buy a single bicycle gear shifter. Single shifters are difficult to buy, this one was in the sale. :-)”

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Posted 9 years ago

“Very quick delivery and 5* service would defo recomend this company”

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Posted 9 years ago

“great range , great people , great prices , great store .”

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Posted 9 years ago

“Prices and fast delivery”

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Posted 9 years ago

“I like the support and the technology used by Decathlon. They have very polite people working in customer support. Even there is a little loss to the company they are happy to serve customer and satisfy them. I like it and will recommend Decathlon for ever. Thank you”

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Posted 9 years ago

“Great quality, extensive stock, really competitive pricing. Oh, and really friendly French staff :-) One gripe; delivery time for online shopping are a little slow. C & Collect can take up to a week to get to your chosen outlet which is slow compared to other online retailers (Amazon, J Lewis etc)”

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Posted 9 years ago

“Great value for money and prompt delivery”

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Posted 9 years ago

“Value for Money fast Speedy Delivery. Awesome”

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Posted 9 years ago

“Service excellent, delivery snappy. Definitely recommend.”

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Posted 9 years ago

“By explaining clearly and simply how your loyalty card system works.”

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Posted 9 years ago

“Now charging for Inpost 24/7 delivery which was previously free.”

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Posted 9 years ago

Dear Jim. Thank you for having taken your time to send us your feedback. At the beginning of August we launched InPost service and during a period of two weeks this shipping method was free of charge but this service usually has a charge of £3.99. We do apologise for all the inconvenience caused. Have a nice day.

Posted 9 years ago

“The selection and transaction was very easy and smooth and delivery was incredibly fast.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,528 reviews