Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality goods at a very competitive price”

Helpful Report

Posted 9 years ago

“Great price for good quality clothes”

Helpful Report

Posted 9 years ago

“Good sports' wear, excellent customers' service”

Helpful Report

Posted 9 years ago

“24/8/16 order placed 02/09/16 order ready to be collected 05/09/16 order been returned 06/09/16 10.26 am order ready to collect 06/09/16 17.17 pm account refunded 07/09/16 went to collect parcel from Croydon (20 min drive) having been assured by Customer Services that the parcel was there ready to collect. Surprise surprise it wasn't. Manager said he would look into it and try and arrange for my order to be delivered to my home address. Said he would call me - he didn't 09/09/16 rang Croydon branch, spoke to Manager again said he would call me back - he didn't! Am I impressed - NO”

Helpful Report

Posted 9 years ago

Dear Alison. Thank you for having taken your time to send us your feedback. We are sorry to hear about your bad experience when ordering from our online platform. We do apologise for all the inconvenience caused and we hope your future experiences with us will be more pleasant. Have a nice day.

Posted 9 years ago

“Prompt delivery.”

Helpful Report

Posted 9 years ago

“quality and efficiently of products”

Helpful Report

Posted 9 years ago

“Everything I ordered was correct. The staff were friendly and efficient. The sportswear was of good quality and fit. Thank You”

Helpful Report

Posted 9 years ago

“Good products at fairly lower prices. The only downside is that isn't close to me, but it's worth the trip.”

Helpful Report

Posted 9 years ago

“Easy to order, fast delivery”

Helpful Report

Posted 9 years ago

“All fairly standard. Goods ordered. Goods arrived.”

Helpful Report

Posted 9 years ago

“Excellent all round service.”

Helpful Report

Posted 9 years ago

“Delivered on time and as expected”

Helpful Report

Posted 9 years ago

“Quick service and nice web”

Helpful Report

Posted 9 years ago

“Super value and I managed to buy a single bicycle gear shifter. Single shifters are difficult to buy, this one was in the sale. :-)”

Helpful Report

Posted 9 years ago

“Very quick delivery and 5* service would defo recomend this company”

Helpful Report

Posted 9 years ago

“great range , great people , great prices , great store .”

Helpful Report

Posted 9 years ago

“Prices and fast delivery”

Helpful Report

Posted 9 years ago

“I like the support and the technology used by Decathlon. They have very polite people working in customer support. Even there is a little loss to the company they are happy to serve customer and satisfy them. I like it and will recommend Decathlon for ever. Thank you”

Helpful Report

Posted 9 years ago

“Great quality, extensive stock, really competitive pricing. Oh, and really friendly French staff :-) One gripe; delivery time for online shopping are a little slow. C & Collect can take up to a week to get to your chosen outlet which is slow compared to other online retailers (Amazon, J Lewis etc)”

Helpful Report

Posted 9 years ago

“Great value for money and prompt delivery”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,533 reviews