Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,528 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“Bags are good quality and value for money”

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Posted 9 years ago

“Fantastic product, easy online navigation, fast, reasonably priced and secure deliver. Thanks”

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Posted 9 years ago

“Proper sale prices. Products at affordable price. Easy to navigate web page.”

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Posted 9 years ago

“I like Decathlon's website. Great choices at great prices”

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Posted 9 years ago

“Ordered a short waterski wetsuit online. Arrived as promised the next day. I have shopped with Decathlon for many years. And like many many previous purchases , I was pleasantly surprised at the super high quality of the wetsuit for a very modest cost. Not sure how they do it but I will keep returning .....”

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Posted 9 years ago

“It was a pleasure to shop with Decathlon. All the items I ordered were of great quality and price and my daughter was over the moon with her new Gymnastics outfits.”

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Posted 9 years ago

“You have lots of sports things under 1 roof and for children it's normally hard”

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Posted 9 years ago

“Great scooters!”

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Posted 9 years ago

“Efficient and helpful. Please are you able to fix the snorkel as it is part of a set and gift to my niece. If you could, and would send it back she will be delighted as it matches her mask. Thank you in anticipation xxx”

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Posted 9 years ago

“The guy who serviced my bike was very courteous and knowledgable, would recommend”

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Posted 9 years ago

“Great quality at good prices.”

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Posted 9 years ago

“Good choice reasonable price”

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Posted 9 years ago

“I was able to order what I needed online and collect in store. I had ordered a variety of sizes and types of shortie wetsuit and was able to choose the best fitting in store. The sales assistant was helpful and processed my refund for the unsuitable items.”

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Posted 9 years ago

“Efficient, timely, wide choice”

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Posted 9 years ago

“Great products and quick delivery”

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Posted 9 years ago

“Fast delivery and great quality items ????????”

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Posted 9 years ago

“Great products at great prices. Can't believe I haven't found you until now ! Fast delivery and great customer services.”

Decathlon 5 star review on 22nd September 2016

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Posted 9 years ago

“Foldable rucksack never arrived”

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Posted 9 years ago

Dear customer. Thank you for having taken your time to send us your feedback. We are really sorry to hear that you haven't received your parcel. Please contact our Customer Loyalty Team on 02070643000 in order to solve this issue. We do apologise for all the inconvenience caused. Have a nice day!

Posted 9 years ago

“Staff are helpful,they stock a large range of products,my kids love testing out bikes,rollerblades etc.”

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Posted 9 years ago

“Brilliant service, great value products”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,528 reviews