Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,528 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price and service”

Helpful Report

Posted 9 years ago

“Wish if you had an international shipment or delivery service”

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Posted 9 years ago

“Lots of companies know how to 'stack 'em high and sell 'em cheap'. What sets a good company apart from the also-rans is its ability to exceed consumers' expectations - especially when things go wrong. And that's not my experience of Decathlon. My first order was cancelled - several days after payment had been taken - apparently due to the item being out of stock. Decathlon's inadequate stock control system meant I was let down - and I had to source the product from an alternative supplier (which cost me an additional £50). My second order was missing some parts. After immediately reporting the shortage I was promised the items would be sent out post-haste. A day or two later I received a huge EMPTY box from Decathlon... Further communications with the company finally produced the missing parts. There are MANY sports equipment companies in the UK that understand their customers' needs. In my experience Decathlon is not one of them. As an outdoor enthusiast I will certainly not be putting it at the top of my list of reliable companies from which to purchase sports goods...”

Helpful Report

Posted 9 years ago

Dear David. Thank you for having taken your time to send us your feedback. We are sorry to hear about your bad experience with us. We have forwarded your comments to our Logistics Team to make them aware of your situation as our aim is to improve our services and make our customer happy. We hope to see you in Decathlon again and that your future experiences with us will be more pleasant. We do apologise for all the inconvenience caused. Have a nice day.

Posted 9 years ago

“I received exactly what I wanted. I love my new garments.”

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Posted 9 years ago

“Great customer service”

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Posted 9 years ago

“Fantastic badminton net. Can be used for volleyball too. Prompt delivery. Having loads of fun with the item.”

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Posted 9 years ago

“Price choice”

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Posted 9 years ago

“Quick and easy to place orders, great value for quality goods????”

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Posted 9 years ago

“Didn't want the order, could not cancel, have had to wait for order to be delivered to a shop to collect, refuse to pick the order up and wait for it to be returned to Decathlon. No communication on the order been returned to them or how I go about getting a refund of almost £50, bizarre returns scheme and unsure whether to use Decathlon again in future.”

Helpful Report

Posted 9 years ago

Dear Needler. Thank you for having taken your time to send us your feedback. We have forwarded your comments to our Logistics Team to make them aware of your situation as our aim is to improve our service. At the moment, only if the status of the order allow us, we are able to modify and cancel the orders. As well as depending on the courier we have more or less restrictions. We do apologise for all the inconvenience caused. Have a good day.

Posted 9 years ago

“Quick service exceptional value just wish more was available on line as I cannot get to store”

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Posted 9 years ago

“Very prompt service, great prices and quality!”

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Posted 9 years ago

“All the items were high quality and really affordable!”

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Posted 9 years ago

“I had a very poor experience with my delivery order. After ordering over a month ago, and thinking the items had all been delivered to my 3rd party, I was then notified that my two large orders had never arrived. The collector did not receive the stated notices that Decathalon says were left, and the items were also not left at the postal office for collection. They were returned to Decathalon without knowledge, and then I was told that many of my items were not longer available. I still have not received a refund for both of my orders, and not with the extra exchange rate costs that I have accumulated (items were paid from a USD account.)”

Helpful Report

Posted 9 years ago

Dear Ilya. Thank you for having taken your time to send us your feedback. Our aim is to improve our services and communication with our customers therefore we take your comment into consideration as we are sorry to hear about your bad experience with us. Please do not hesitate to contact our Customer Loyalty Team on 02070643000 if you need any further assistance. We do apologies for all the inconvenience caused. Have a good day.

Posted 9 years ago

“Great product and fast delivery”

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Posted 9 years ago

“Item dispatched and delivered within time and very happy with the quality and value when it arrived.”

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Posted 9 years ago

“Swim mask delivers on time have not tried it yet”

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Posted 9 years ago

“good product at good price”

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Posted 9 years ago

“Good value products. Prompt delivert”

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Posted 9 years ago

“Great store, superb choice, collected order conveniently delivered to store with click and collect, which arrived on time and in excellent order. Very impressed.”

Helpful Report

Posted 9 years ago

“Quick delivery, and up to now the products all seem to be of good quality.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,528 reviews