Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You have lots of sports things under 1 roof and for children it's normally hard”

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Posted 10 years ago

“Great scooters!”

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Posted 10 years ago

“Efficient and helpful. Please are you able to fix the snorkel as it is part of a set and gift to my niece. If you could, and would send it back she will be delighted as it matches her mask. Thank you in anticipation xxx”

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Posted 10 years ago

“The guy who serviced my bike was very courteous and knowledgable, would recommend”

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Posted 10 years ago

“Great quality at good prices.”

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Posted 10 years ago

“Good choice reasonable price”

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Posted 10 years ago

“I was able to order what I needed online and collect in store. I had ordered a variety of sizes and types of shortie wetsuit and was able to choose the best fitting in store. The sales assistant was helpful and processed my refund for the unsuitable items.”

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Posted 10 years ago

“Efficient, timely, wide choice”

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Posted 10 years ago

“Great products and quick delivery”

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Posted 10 years ago

“Fast delivery and great quality items ????????”

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Posted 10 years ago

“Great products at great prices. Can't believe I haven't found you until now ! Fast delivery and great customer services.”

Decathlon 5 star review on 22nd September 2016

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Posted 10 years ago

“Foldable rucksack never arrived”

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Posted 10 years ago

Dear customer. Thank you for having taken your time to send us your feedback. We are really sorry to hear that you haven't received your parcel. Please contact our Customer Loyalty Team on 02070643000 in order to solve this issue. We do apologise for all the inconvenience caused. Have a nice day!

Posted 10 years ago

“Staff are helpful,they stock a large range of products,my kids love testing out bikes,rollerblades etc.”

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Posted 10 years ago

“Brilliant service, great value products”

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Posted 10 years ago

“Price and service”

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Posted 10 years ago

“Wish if you had an international shipment or delivery service”

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Posted 10 years ago

“Lots of companies know how to 'stack 'em high and sell 'em cheap'. What sets a good company apart from the also-rans is its ability to exceed consumers' expectations - especially when things go wrong. And that's not my experience of Decathlon. My first order was cancelled - several days after payment had been taken - apparently due to the item being out of stock. Decathlon's inadequate stock control system meant I was let down - and I had to source the product from an alternative supplier (which cost me an additional £50). My second order was missing some parts. After immediately reporting the shortage I was promised the items would be sent out post-haste. A day or two later I received a huge EMPTY box from Decathlon... Further communications with the company finally produced the missing parts. There are MANY sports equipment companies in the UK that understand their customers' needs. In my experience Decathlon is not one of them. As an outdoor enthusiast I will certainly not be putting it at the top of my list of reliable companies from which to purchase sports goods...”

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Posted 10 years ago

Dear David. Thank you for having taken your time to send us your feedback. We are sorry to hear about your bad experience with us. We have forwarded your comments to our Logistics Team to make them aware of your situation as our aim is to improve our services and make our customer happy. We hope to see you in Decathlon again and that your future experiences with us will be more pleasant. We do apologise for all the inconvenience caused. Have a nice day.

Posted 10 years ago

“I received exactly what I wanted. I love my new garments.”

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Posted 10 years ago

“Great customer service”

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Posted 10 years ago

“Fantastic badminton net. Can be used for volleyball too. Prompt delivery. Having loads of fun with the item.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews