Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“Very good store set up,good service and prompt delivery.l am very pleased with bike . Thanks freddie”

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Posted 9 years ago

“I ordered weight lifting gloves with the weights I ordered and they did not arrive.”

Helpful Report

Posted 9 years ago

Dear Paul. Thank you for having taken your time to send us your feedback. We are sorry to hear that one of the items from your order was missing. Please do not hesitate to contact us Customer Loyalty Team on 02070643000 to resolve your problem as soon as possible. We do apologise for all the inconvenience caused. Have a good day.

Posted 9 years ago

“The website is easy to browse. Ordering is equally easy followed by a prompt delivery. For the items I had to return because I ordered the wrong size, my money was refunded without problem. I am too far to visit a Decathlon shop in the UK but I always buy my swimming costumes and other items from the French shops. The prices are good too. So, yes I like Decathlon.”

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Posted 9 years ago

“Good price, delivered on time”

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Posted 9 years ago

“Booked a bike on line had a email to say it was ready. Finish work early to fetch it so I could get back before my daughter but when I got to store gave my details lady went to fetch it and came back with a baby bike under her arm when told it was the wrong bike she said well it's got your name on. At which I let her look at my email off she went again.she did this several times and eventually she brought the manager who said if you can wait we will make on up for you now.when they brought it they said it was all tested and safety check done. Some safety check as handle bars weren't in line with front wheel. Which I altered my self all together this took over an hour to pick up a bike. Two days later you sent me a email to say if I don't pick up my bike in 3days I will lose it and my money?”

Helpful Report

Posted 9 years ago

Dear Neil. Thank you for having taken your time to send us your feedback. We are sorry to hear that you have experienced problems with our Click&Collect system. We hope your future experiences with us will be more pleasant. We do apologise for all the inconvenience caused. Have a nice day.

Posted 9 years ago

“Great website. Love the clothing. Good sale offers. Quick and careful delivery”

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Posted 9 years ago

“Great price for my trainers and prompt delivery”

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Posted 9 years ago

“great value for money!”

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Posted 9 years ago

“Very comfortable when carrying. Less strain on my back, with waist and chest straps. I would have preferred a few more compartments, but over all, am happy with my purchase.”

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Posted 9 years ago

“Fast, safe and good price as usual at Decathlon.”

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Posted 9 years ago

“Great value badminton set for the kids, super speedy delivery!!”

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Posted 9 years ago

“Good quality clothing at a reasonable price!”

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Posted 9 years ago

“Sizes were completely not a large”

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Posted 9 years ago

Dear Tim. Thank you for having taken your time to send us your feedback. Our aim is to improve our services so we thank you for your comments as it help us to make the relevant modifications. Please do not hesitate to contact our Customer Loyalty Team on 02070643000 and they will arrange your exchange order or return form. We do apologise for all the inconveniences caused. Have a good day.

Posted 9 years ago

“faulty machine,”

Helpful Report

Posted 9 years ago

Dear Mark. Thank you for having taken your time to send us your comment. We are really sorry to hear that you are having problems with your product. Please do not hesitate to contact our Customer Loyalty Team on 02070643000 in order to arrange an exchange or refund. We do apologise for all the inconvenience caused. Have a good day.

Posted 9 years ago

“Great products at amazing prices.”

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Posted 9 years ago

“Unfortunately bike was sub par in that parts didn't fit together well”

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Posted 9 years ago

Dear James. Thank you for having taken your time to send us your feedback. We are sorry to hear that you are not satisfied with the quality of one of your items. Please do not hesitate to contact our Customer Loyalty Team on 02070643000 in order to arrange an exchange or return. We do apologise for all the inconvenience caused. Have a good day.

Posted 9 years ago

“Great value and products”

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Posted 9 years ago

“Goods of excellent quality as always. Only 1 item has let me down and that was a mini rucksack that had had for over 2 years and the zip broke just as I got to the airport for a walking holiday. Wish there was a store near where I live in South Wales - maybe Cardiff as lots of sport activities down here!”

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Posted 9 years ago

“Great quality bikes, delivered on time and only required the minimum assembly.”

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Posted 9 years ago

“Good fit on full face snorkel.exactly as advertised. Fast delivery.kept me informed on item during delivery. Came earlier than expected.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,533 reviews