Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality clothing at a reasonable price!”

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Posted 10 years ago

“Sizes were completely not a large”

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Posted 10 years ago

Dear Tim. Thank you for having taken your time to send us your feedback. Our aim is to improve our services so we thank you for your comments as it help us to make the relevant modifications. Please do not hesitate to contact our Customer Loyalty Team on 02070643000 and they will arrange your exchange order or return form. We do apologise for all the inconveniences caused. Have a good day.

Posted 10 years ago

“faulty machine,”

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Posted 10 years ago

Dear Mark. Thank you for having taken your time to send us your comment. We are really sorry to hear that you are having problems with your product. Please do not hesitate to contact our Customer Loyalty Team on 02070643000 in order to arrange an exchange or refund. We do apologise for all the inconvenience caused. Have a good day.

Posted 10 years ago

“Great products at amazing prices.”

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Posted 10 years ago

“Unfortunately bike was sub par in that parts didn't fit together well”

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Posted 10 years ago

Dear James. Thank you for having taken your time to send us your feedback. We are sorry to hear that you are not satisfied with the quality of one of your items. Please do not hesitate to contact our Customer Loyalty Team on 02070643000 in order to arrange an exchange or return. We do apologise for all the inconvenience caused. Have a good day.

Posted 10 years ago

“Great value and products”

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Posted 10 years ago

“Goods of excellent quality as always. Only 1 item has let me down and that was a mini rucksack that had had for over 2 years and the zip broke just as I got to the airport for a walking holiday. Wish there was a store near where I live in South Wales - maybe Cardiff as lots of sport activities down here!”

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Posted 10 years ago

“Great quality bikes, delivered on time and only required the minimum assembly.”

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Posted 10 years ago

“Good fit on full face snorkel.exactly as advertised. Fast delivery.kept me informed on item during delivery. Came earlier than expected.”

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Posted 10 years ago

“The vests wash like a ribbon very comfortable lovely fit”

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Posted 10 years ago

“Good products at a fair price. I'd have given you an extra * if you opened a store in Weston-super-Mare!”

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Posted 10 years ago

“Excellent and efficient service. After buying goods in a French store, I was delighted to find I could also buy online from the UK.”

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Posted 10 years ago

“Two items I ordered for a 12 year old wouldn't fit a 5 year old. It didn't I was disappointed with the size of the swimmers”

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Posted 10 years ago

Dear Glenys. Thank you for having taken your time to send us your feedback as comments like yours helps us to improve our services. Please do not hesitate to contact our Customer Loyalty Team on 02070643000 and they will arrange your exchange order or return form. We do apologise for all the inconveniences caused. Have a good day.

Posted 10 years ago

“Delivered my item very quickly”

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Posted 10 years ago

“Good price on Therma-rest sleep mats. Quick collection when ordering click and collect”

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Posted 10 years ago

“It's always great service in Decathlon.”

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Posted 10 years ago

“Great value for money on items that usually cost a bomb. And hard to get hold of. Need to improve delivery options and costs”

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Posted 10 years ago

“Good value and service”

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Posted 10 years ago

“A all good”

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Posted 10 years ago

“Im very happy for customer service:)”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews