Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your team were really helpful when I received goods which were the wrong size - they sent me a new pair, then another new pair. All done very quickly and efficiently. Thank you.”

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Posted 10 years ago

“Very good value!”

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Posted 10 years ago

“I am a little disappointed with my first order at Decathlon. I ordered swim suits for my girls over a week before going on holiday and some clothes for my son. The order didn't get treated for 4 days because of an item not in stock but I was not notified so I had to call and ask for an express delivery but the clothes arrived after we had left for holiday. The boy clothes were great and the right size but all the swim suits for the girls were ridiculously small for the size stated and I had to return all 6 pairs! Refund was quick and efficient. I will hesitate to use again.”

Helpful Report

Posted 10 years ago

Dear Nathalie. Thank you for contacting us and for having taken your time to send us your feedback as comments like yours help us to improve our services. Our Digital Team is aware of your comments and will do the relevant modifications on our size chart. We do apologise for all the inconvenience caused. Have a good day.

Posted 10 years ago

“Great products at a good price.”

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Posted 10 years ago

“Everything! Online ordering system is flawed, and placing an order is no guarantee it will be processed. Customer service is a pointless waste of space, and I will not be using them ever again.”

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Posted 10 years ago

Hello, Thank you for contacting us and for your feedback provided. We are very sorry to hear about your recent shopping experience with Decathlon and about many issued you had to go through. Your feedback has been forwarded to both logistics team at the warehouse and our customer service who will make sure this does not happen again. We appreciate your time and patience spent and if you will have any questions, please feel free to contact us and we are here to help. Our contact number is 0207 064 3000 and http://www.decathlon.co.uk/contact-us.html. Have a lovely day!

Posted 10 years ago

“I didn't think John Lewis could be beaten or matched in terms of Customer Service, product quality and knowledge! Shopping at Decathlon was such a memorable and enjoyable experience, as a result our first family camping experience was amazing! We honestly have John and Decathlon to thank for this : )”

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Posted 10 years ago

“good products competitive prices easy to use website”

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Posted 10 years ago

“Seamless transactions”

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Posted 10 years ago

“Ordering on line was relatively straight forward and pick up was easy”

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Posted 10 years ago

“Delivery took longer than I was told, items were out of stock and the fit of them was shocking! Pretty poor all round.”

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Posted 10 years ago

Hello, Thank you for your feedback. At Decathlon we aim to satisfy all of our customers and we are sorry to hear that we failed to provide this service to you. We have forwarded your feedback on to our logistics and supply manager to have the service improved. We hope you will give us another chance and next time your experience will be much better. If you will have any questions, please feel free to contact us on 0207064 3000 or via contact from available http://www.decathlon.co.uk/contact-us.html. Have a lovely day!

Posted 10 years ago

“,,,,easy life”

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Posted 10 years ago

“Well packaged items, good quality items, easy to use shopping website”

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Posted 10 years ago

“the products are of a high quality”

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Posted 10 years ago

“I have bought a large number of items from your stores in France where I am a regular visitor. I have almost always found the staff to be particularly helpful and knowledgeable and the products bought of good quality. Aftersales support is also good in France. I recently bought some items in England via the internet as you have no stores near where I live. I was happy with all but one item, a hat, which was not the size marked and would not fit me. I notified your internet department of the problem and was told that it was probably a manufacturers error. The hat was not expensive so I did not think it was worthwhile returning it, however the experience would certainly make me cautious as to what I would order via the internet from Decathlon in future.”

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Posted 10 years ago

“Great service. Quick delivery. Easy exchange. Good product.”

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Posted 10 years ago

“Easy to order and quick delivery”

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Posted 10 years ago

“Quick service different choice”

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Posted 10 years ago

“I found what I wanted quickly. With the quality I needed.”

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Posted 10 years ago

“Good products and good prices”

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Posted 10 years ago

“Ordered a pair of 8.5 adidas world cups and was sent size 9. Later ordered a pair of 8.5 adidas copa mundial but again was sent size 9.”

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Posted 10 years ago

Hello, Thank you for your feedback and time spent. We are sorry to hear that numerous times items you have ordered from us arrived in the wrong size. This should never be the case and we are sorry for this. We have forwarded your message to our product manager for team sports as well as our warehouse team to investigate and we hope this issue will be fixed as soon as possible. We appreciate your time spent and patience on this matter and if you will have any questions, please feel free to contact us on 0207 064 3000 or via email customer.enquiries@decathlon.com Have a lovely day!

Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews