Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,528 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really poor customer service after a their delivery timeline mistake.”

Helpful Report

Posted 9 years ago

Dear Alex, thank you for your feedback provided. We are sorry to hear you have experienced delays with the delivery of your order. We forwarded your email to our logistics manager to make sure same situation would not happen again. Please accept our apologies for any troubles that we might have caused you and if you will have any questions, please feel free to contact us on 0207 064 3000 or via Contact Us through our website. Thank you very much and have a lovely weekend!

Posted 9 years ago

“Not received order yet!!”

Helpful Report

Posted 9 years ago

Dear Alan, thank you for your feedback and your time. We are sorry to hear you are experiencing problems with your delivery. We have tracked your parcel in Royal Mail website and we would like to confirm the order was delivered on 12/09/2016. If the parcel was not delivered to yourself, could you please check with your neighbours and in any suitable locations around the property where the parcel could have been left. Royal Mail does not require a signature for the deliveries therefore they can leave parcels to other members of the family or neighbours. If you are still unable to locate the parcel you may call directly Royal Mail on 03457740740 and check if the parcel is in the local office otherwise please contact us on 02070643000 and we will be able to open an investigation. Thank you for your patience. Please accept our apologies for any inconvenience caused.

Posted 9 years ago

“Great kids googles, brilliant price, great delivery”

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Posted 9 years ago

“great value for money”

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Posted 9 years ago

“The item I was looking for was available, easy to buy and collect via your click and collect option.”

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Posted 9 years ago

“very good service always with decathlon in spain and plus here too”

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Posted 9 years ago

“Quick and free delivery”

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Posted 9 years ago

“I found the process of ordering a range of climbing clothing online & collecting from a local store meant I was able to pick the correct size in the comfort of my home & decide which was most suitable, then returning the remainder to the store for a hassle free experience.”

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Posted 9 years ago

“Quick delivery,competitive pricing,easy website to navigate.”

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Posted 9 years ago

“the range and general quality of whats on offer is consistently good and of a high standard”

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Posted 9 years ago

“Good low prices , nice fast delivery , good communication & great quality items”

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Posted 9 years ago

“I ordered a riding hat which is not to british standard nor safe to use - this should not be on sale!! it is not allowed to be used on a riding school”

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Posted 9 years ago

Hi, thank you for your time providing your feedback. We are sorry to hear you have experienced problems with the standard of your new horse ridding helmet. We can confirm the helmet standard is EN 1384 certified and can still be worn in training and competitions. However, some organizations may require other standards for their competitions. Thank you for your patience and understanding.

Posted 9 years ago

“Easy to buy and fin all the needs, even sometimes not related to sport (e.g. tech)”

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Posted 9 years ago

“Order to collection was simple and quick.”

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Posted 9 years ago

“Very good items.”

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Posted 9 years ago

“I have bought loads of stuff from here, me and my family shop here for a range of stuff. Have also recommend it to my family and friends.”

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Posted 9 years ago

“Hassle free ordering and fast delivery - what more can you ask for?!”

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Posted 9 years ago

“Dispatched goods within days of placing order and really good quality products when they arrived. The ability to return the goods within a year was fantastic. This meant we could test the product at our own pace.”

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Posted 9 years ago

“Best price/value in London, by far.”

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Posted 9 years ago

“Good customer service but very unhappy with a pair of hiking trousers that zip off. Wore them for a day and ended up with scratched legs where the zip off bit stitching is, considering the fact that the description has a bit that says reduced chafing it really didnt live up to that!! Cannot wear them again so was a complete waste of money!!”

Helpful Report

Posted 9 years ago

Dear Hanna, thank you for providing your feedback regarding one of our products. We are sorry to hear you have experienced problems with your new hiking trousers. We would like to offer you the option to return the product and we will process an exchange or refund. With Decathlon you have 365 days to change your mind! If you have any further questions please don't hesitate to contact our Customer Loyalty Team on 02070643000. Thanks for your patience and please accept our apologies to any inconvenience caused.

Posted 9 years ago

Decathlon is rated 4.4 based on 11,528 reviews