Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I checked availability of adjustable hand grip on Friday Sep 02 2016. The website for Botley Road Oxford said 4 in stock. I ordered and paid for 1, reference # 8344978 at a cost of £6.99. I received confirmation of the order and collection on Sunday Sep 04 2016 and provided with a 3 day window to collect. Upon arrival at the store on Tuesday 06 2016 and inquiring about my order, I was presented with a bag where the tag had fallen off. The bag was identified as being the correct one for me. Unfortunately, someone had picked the wrong part and instead I was presented with a pair of essential hand grip reference 8344977 priced at £3.50. Just as well I checked the bag. I spoke to Annalisa who was very helpful and she apologized for the mistake. It transpired that the 4 in stock never existed and the wrong grips were placed in the bag for whatever reason, something I won't comment on in print. For some reason, I also noticed that the part reference # is nowhere to be seen on the order confirmation. You took too long to acknowledge my order, you implied that you had stock when you didn't and the wrong product was placed in the bag. On the basis of my experience with your Company, I won't be placing any more orders with you and will deal online with other Companies instead. At best, if I'm passing the store I might call in and select products in store. So far, the products I have purchased have been fine, but it's early days, so time will tell. I suggest your Management take a long hard look at how you can improve ordering online and in house picking.”

Helpful Report

Posted 9 years ago

Hello, Thank you for your feedback provided. We are very sorry to hear about your previous store experience and about mistake with your reservation order. Service that you received is not acceptable therefore we forwarded your feedback to the store manager and customer service team who will be able to make sure accurate stock information. If you would like them to contact you back with an apology and solution, please contact us on customer.enquiries@decathlon.com and provide us your contact details. Thank you very much for your understanding and time spent. Have a lovely day,

Posted 9 years ago

“good products on sale, exactly what we needed for going on a snorkelling holiday”

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Posted 9 years ago

“Best value company everrrrrr”

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Posted 9 years ago

“Went looking for a life jacket at decathlon Coventry , we managed to find one which was signed at being £19.99 , which for a beginner was a good price . When we got to the till we were surprised at the £29.99 cost . After the supervisor came over and went to check , we found out there was 2 different types but only one price sign . And they didn't have bigger sizes in the £19.99 type. As a bigger guy we struggled to find my size . There was no real solution or help and I expected them to honour the price sign posted , but that didnt happen. I needed a life jacket so paid the higher price , but I'm not happy with the service that was given and the bad signing on the garments .”

Helpful Report

Posted 9 years ago

Hello, Thank you for your feedback. We are sorry to hear about your previous experience at Decathlon Coventry. We have forwarded your feedback to the store manager and customer service team and we hope that your next experience will be much better. Please accept our apologies for any inconvenience caused to you. Have a lovely day!

Posted 9 years ago

“Amazing item”

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Posted 9 years ago

“I bought a bike from Dechatlon lakeside for my son on Saturday 03.08.16,just to find out on Sunday the bike doesn't work. Monday afternoon at 18: 00.we took the bike back to the shop for a exchange. We chose a new bike and the waiting just started ,the boy who put the bikes together was so slow and he spend 25 minutes on the phone ,when he finished the conversation he said there is somebody else in front of me,so after 35 minutes we just give up and asked for a refund. Very bad experience, never again.”

Helpful Report

Posted 9 years ago

Hello, Thank you for your feedback provided. We are very sorry to hear about the service that you received at Decathlon Lakeside recently. At Decathlon, we aim to satisfy all customers and in this case, we failed to deliver it to you. We have passed your feedback to the store manager at Decathlon Lakeside and if you would like them to contact you directly with an apology and solution, please contact our Customer Loyalty team by ringing 0207 064 3000 or via email customer.enquiries@decathlon.com and please provide us your contact details. Please accept our apologies for any inconvenience caused and we appreciate your patience and understanding. If you will have any questions, please feel free to contact us and we are here to help. Have a great day!

Posted 9 years ago

“Unhelpful staff at Croydon, couldn't tell me my waist size in inches. One didn't seem to care, the other couldn't do this on the computer the third laughed when I said the service was a disaster”

Helpful Report

Posted 9 years ago

Hello, Thank you for your feedback provided. We are very sorry to hear about the service that you received at Decathlon Croydon recently. At Decathlon, we aim to satisfy all customers and in this case, we failed to deliver it to you. Sizing information should be available at all times and we have contacted store manager and customer service manager in regards the service that you received from few of members at the team. If you would like them to contact you directly with an apology and solution, please contact our Customer Loyalty team by ringing 0207 064 3000 or via email customer.enquiries@decathlon.com and please provide us your contact details. Please accept our apologies for any inconvenience caused and we appreciate your patience and understanding. If you will have any questions, please feel free to contact us and we are here to help. Have a great day!

Posted 9 years ago

“Some of the products are really good but others are hot and miss. I recently purchased a pair of Nike trainers in my size (according to measuring and my several other current pairs of this trainers from this brand). However they are at least 2 sizes to large and very narrow. Makes me question how they source these products as these are clearly factory rejects or a miss sized.”

Helpful Report

Posted 9 years ago

Hello, Thank you for your feedback. We are very sorry to hear you were experiencing issues with sizing of Decathlon products and we can confirm that for the last few months we are undergoing check for all of our products and new sizing both on products and on the size guide chart should be available soon. Please accept our apologies for any inconvenience caused and we appreciate your patience and understanding. If you will have any questions, please feel free to contact u on 0207 064 3000 or via customer.enquiries@decathlon.com and we are here to help. Have a great day!

Posted 9 years ago

“Great products at affordable prices. Very helpful staff , the guys at the bike service were knowledgeable and very helpful when we came to collect our new bike in August from the shop in Croydon. They don't time adjusting the bike.”

Helpful Report

Posted 9 years ago

“Dear Sir/Madam, I tried emailing you regarding my Quechua tent I bought last summer, unfortunately the email address is invalid, I used this tent for a 4 night stay last year, the tent was great with no problems, once I returned I deserviced the tent throughly dried out and stored the tent, this year I took my family camping and we had dramas with the valves leaking the middle pillar was fine but the other 2 were defected, this meant we only stayed a day on my 3 day camping trip, been a ex solider I could of roughed it but my family couldn't plus it was embarrassing having a flat tent on the campsite. I wanted to contact you first before posting a bad review, I have noticed a couple of tents have suffered from leaking valves. I did try the spare valve but even that leaked, has there been a product recall on this tent? Obviously I would like this repaired with either new valves or pillars is this possible? Kind regards Paul Farrington Sent from my iPhone”

Helpful Report

Posted 9 years ago

“Decathlon has a good variety of cheaply priced sports equipment. I have been using Decathlon sports clothing and equipment for a number of years and always found it good value and suited to its purpose. The only snag is that they don't always have everything in store that I want or the sizes aren't available.”

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Posted 9 years ago

“Upon selecting new triban 520 bike, i was told the safety check would be carried out after completing the bike currently being set up in 15/20 mins time. I wanted to buy various accessories for my new bike so was browsing through the shop for at least 40 mins. Upon returning to the set up area i was told the assistant setting up my bike had gone on tea break and my bike was left in the rack where it had been situated when i came into the store. My bike was then set up by another assistance who was extremely helpful. Purchasing a new bike should be an exciting, enjoyable experience but after spending over £450 i found it more frustrating and annoying than enjoyable. I would not recommend decathlon coventry to anyone looking to purchase a new bike.”

Helpful Report

Posted 9 years ago

Hello, Thank you for your feedback provided. We are very sorry to hear about the service that you received at Decathlon Coventry recently. At Decathlon, we aim to satisfy all customers and in this case, we failed to deliver it to you. We can confirm that your details have been forwarded to the store manager at Decathlon Coventry and if you would like them to contact you with apology and solution, please contact our Customer Loyalty team on 0207 064 3000 or via customer.enquiries@decathlon.com and please provide your contact details. Please accept our apologies for any inconvenience caused and we appreciate your patience and understanding. If you will have any questions, please feel free to contact us and we are here to help. Have a great day!

Posted 9 years ago

“Excellent service. Product arrived quickly”

Helpful Report

Posted 9 years ago

“Dan in their customer service team was exceptional ! Sourced my sons bike, had it delivered to the local store, seamless. If you want to see how customer service should be delivered talk to Dan. Many thanks Dan !”

Helpful Report

Posted 9 years ago

“Purchased a bike Thursday 1st September and paid £12.99 for the express next day delivery! Just found out that it won't be delivered on the day that I took off to wait for it! I'm absolutely disgusted, because if I didn't check myself I would of waited all day!!! My first and last order with this joke of a company! Avoid like the plague!!!!”

Helpful Report

Posted 9 years ago

Hello, Thank you for your feedback provided. We are very sorry to hear what have happened with your recent online order for express delivery and would like to confirm we processed manual refund for the delivery charges that you paid. You will receive money back in your bank account within the next 3 to 5 business days. We have passed your feedback onto our logistics manager to have this investigated and to make sure this does not happen again. Please accept our apologies for any inconvenience caused to you. Have a lovely day!

Posted 9 years ago

“Jacket on display at a discounted price, picked up item with many other items and went to the checkout was told this jacket is not at the discounted price and in the wrong place. The difference in the jacke was not immediately apparent until pointed out a panel in the side of the was different. Their was know apology from the supervisor just an attitude of tough luck. I paid for the other items and left the store.”

Helpful Report

Posted 9 years ago

Hello, Thank you for your feedback! We are very sorry to hear about price difference and about latest experienced in one of Decathlon stores. We have passed your feedback on to the managing team and we hope this will not happen again. If you will have any questions, please feel free to contact us on 0207 064 3000 and we are here to help. Have a lovely day!

Posted 9 years ago

“product bit pricey but kids love it”

Helpful Report

Posted 9 years ago

“Received my order quicker than estimated. Website very easy to use. Processed my returns fairly quickly as well.”

Helpful Report

Posted 9 years ago

“Good hunting gear and very prompt delivery...thank you!”

Helpful Report

Posted 9 years ago

“Feeling disappointed purchased a quencha base seconds pop up shelter as a gift for my daughter. When using for the second time noticed there was some small holes mid height at the side of tent. Given the price I expected the tent to be of better quality.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,533 reviews