Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They didn't make a delivery.”

Helpful Report

Posted 10 years ago

Dear Sami, Thank you for having taken the time providing your feedback. We can see your order has not been delivered yet due to it is still on hold awaiting some information requested. We regularly carry out checks on the identities and billing addresses that we are sent. This is in place for the purpose of protecting our customers from fraud. In order to confirm your order, you may send us the documents requested by email along with your order number to our Customer Loyalty Team. We would like to apologise for any inconvenience caused. Thank you for your understanding. We hope you can understand the reasons why this process is in place, as it is only intended to give our customers additional protection.

Posted 10 years ago

“Good prices”

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Posted 10 years ago

“Good prices”

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Posted 10 years ago

“Great! Efficient speedy service. Items received well packaged. Items out of stock were advised & updated without delay. Very happy with the service & items ordered.”

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Posted 10 years ago

“Top quality products. Easy return policy. Exellent customer service. Will definatley be buying more ?”

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Posted 10 years ago

“Short: extremely poor online shopping experience. If my order has missing items, please at least don't delay the order. I placed an online click-and-collect order, which was due to arrive to collection store in 5 days after placing the order, just 2 days before I planned to leave on a holiday trip. A day before the promised collection date I got a customer service email saying that they couldn't deliver one of the items so they are *holding* the delivery of the whole order before I contact the customer service. I contacted the customer service about an hour after that notification email, and was told that yes, they can still deliver the order without the missing item (how on earth is this not the *default* action and why do they even need my confirmation for that), but they wouldn't be able to deliver the order on the promised date, but it should be available just 1 day later. Ok, I still had time to collect my order. On the promised collection date I phoned the store, they told me that they still don't have my order and suggested contacting customer service. I called customer service and the confirmed that the order even haven't left the warehouse yet. Excellent. I had to cancel the entire order, and left on vacation without stuff which I ordered. Dear Decathlon customer service, if you are reading this: under no cirumstances a customer will say "yes, please delay my order" if you ask "One item is missing, do you want your order to be delayed?"”

Helpful Report

Posted 10 years ago

Hello, Thank you for your feedback provided and for the time spent. We are very sorry to hear about the service that you have received and about your recent experiences while shopping with Decathlon online. As we can see from your order information, there were numerous issues with stock flow and order was not going through the process the way it should. We are sorry about this as it should not be happening and we forwarded your email to our logistics manager to make sure same situation would not happen again. Please accept our apologies for any troubles that we might have caused you and if you will have any questions, please feel free to contact us on 0207 064 3000 or via customer.enquiries@decathlon.com Thank you very much and have a lovely day!

Posted 10 years ago

“Customer service at the Thurrock store is non-existent. Absolutely diabolical!”

Helpful Report

Posted 10 years ago

We are sorry to learn your recent experience in our store was negative. If you would like to escalate or for our team to forward your feedback we would like to know more about this occurrence to forward onto Decathlon Lakeside, you can contact our Customer Loyalty Team either by telephone on 0207 064 3000 or via our contact form https://www.decathlon.co.uk/en/contactUs. We look forward to your feedback into order to improve our services.

Posted 10 years ago

“I had been playing tennis for years with Nike fit socks and just tried the Artengo RS800 high. I can only highly recommend them, really nice quality. I tried also the Artengo soft polo blue to play. Long or short sessions, it will absorb nicely the sweat and it has a really nice touch on skin...Go for these 2 items”

Helpful Report

Posted 10 years ago

“I was so impressed! Never used this site before so didn't know what to expect but I am more than impressed! Very easy transaction and absolutely no issues so no need to contact their customer services. Delivery was much sooner than I had imagined as well.”

Helpful Report

Posted 10 years ago

“I checked availability of adjustable hand grip on Friday Sep 02 2016. The website for Botley Road Oxford said 4 in stock. I ordered and paid for 1, reference # 8344978 at a cost of £6.99. I received confirmation of the order and collection on Sunday Sep 04 2016 and provided with a 3 day window to collect. Upon arrival at the store on Tuesday 06 2016 and inquiring about my order, I was presented with a bag where the tag had fallen off. The bag was identified as being the correct one for me. Unfortunately, someone had picked the wrong part and instead I was presented with a pair of essential hand grip reference 8344977 priced at £3.50. Just as well I checked the bag. I spoke to Annalisa who was very helpful and she apologized for the mistake. It transpired that the 4 in stock never existed and the wrong grips were placed in the bag for whatever reason, something I won't comment on in print. For some reason, I also noticed that the part reference # is nowhere to be seen on the order confirmation. You took too long to acknowledge my order, you implied that you had stock when you didn't and the wrong product was placed in the bag. On the basis of my experience with your Company, I won't be placing any more orders with you and will deal online with other Companies instead. At best, if I'm passing the store I might call in and select products in store. So far, the products I have purchased have been fine, but it's early days, so time will tell. I suggest your Management take a long hard look at how you can improve ordering online and in house picking.”

Helpful Report

Posted 10 years ago

Hello, Thank you for your feedback provided. We are very sorry to hear about your previous store experience and about mistake with your reservation order. Service that you received is not acceptable therefore we forwarded your feedback to the store manager and customer service team who will be able to make sure accurate stock information. If you would like them to contact you back with an apology and solution, please contact us on customer.enquiries@decathlon.com and provide us your contact details. Thank you very much for your understanding and time spent. Have a lovely day,

Posted 10 years ago

“good products on sale, exactly what we needed for going on a snorkelling holiday”

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Posted 10 years ago

“Best value company everrrrrr”

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Posted 10 years ago

“Went looking for a life jacket at decathlon Coventry , we managed to find one which was signed at being £19.99 , which for a beginner was a good price . When we got to the till we were surprised at the £29.99 cost . After the supervisor came over and went to check , we found out there was 2 different types but only one price sign . And they didn't have bigger sizes in the £19.99 type. As a bigger guy we struggled to find my size . There was no real solution or help and I expected them to honour the price sign posted , but that didnt happen. I needed a life jacket so paid the higher price , but I'm not happy with the service that was given and the bad signing on the garments .”

Helpful Report

Posted 10 years ago

Hello, Thank you for your feedback. We are sorry to hear about your previous experience at Decathlon Coventry. We have forwarded your feedback to the store manager and customer service team and we hope that your next experience will be much better. Please accept our apologies for any inconvenience caused to you. Have a lovely day!

Posted 10 years ago

“Amazing item”

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Posted 10 years ago

“I bought a bike from Dechatlon lakeside for my son on Saturday 03.08.16,just to find out on Sunday the bike doesn't work. Monday afternoon at 18: 00.we took the bike back to the shop for a exchange. We chose a new bike and the waiting just started ,the boy who put the bikes together was so slow and he spend 25 minutes on the phone ,when he finished the conversation he said there is somebody else in front of me,so after 35 minutes we just give up and asked for a refund. Very bad experience, never again.”

Helpful Report

Posted 10 years ago

Hello, Thank you for your feedback provided. We are very sorry to hear about the service that you received at Decathlon Lakeside recently. At Decathlon, we aim to satisfy all customers and in this case, we failed to deliver it to you. We have passed your feedback to the store manager at Decathlon Lakeside and if you would like them to contact you directly with an apology and solution, please contact our Customer Loyalty team by ringing 0207 064 3000 or via email customer.enquiries@decathlon.com and please provide us your contact details. Please accept our apologies for any inconvenience caused and we appreciate your patience and understanding. If you will have any questions, please feel free to contact us and we are here to help. Have a great day!

Posted 10 years ago

“Unhelpful staff at Croydon, couldn't tell me my waist size in inches. One didn't seem to care, the other couldn't do this on the computer the third laughed when I said the service was a disaster”

Helpful Report

Posted 10 years ago

Hello, Thank you for your feedback provided. We are very sorry to hear about the service that you received at Decathlon Croydon recently. At Decathlon, we aim to satisfy all customers and in this case, we failed to deliver it to you. Sizing information should be available at all times and we have contacted store manager and customer service manager in regards the service that you received from few of members at the team. If you would like them to contact you directly with an apology and solution, please contact our Customer Loyalty team by ringing 0207 064 3000 or via email customer.enquiries@decathlon.com and please provide us your contact details. Please accept our apologies for any inconvenience caused and we appreciate your patience and understanding. If you will have any questions, please feel free to contact us and we are here to help. Have a great day!

Posted 10 years ago

“Some of the products are really good but others are hot and miss. I recently purchased a pair of Nike trainers in my size (according to measuring and my several other current pairs of this trainers from this brand). However they are at least 2 sizes to large and very narrow. Makes me question how they source these products as these are clearly factory rejects or a miss sized.”

Helpful Report

Posted 10 years ago

Hello, Thank you for your feedback. We are very sorry to hear you were experiencing issues with sizing of Decathlon products and we can confirm that for the last few months we are undergoing check for all of our products and new sizing both on products and on the size guide chart should be available soon. Please accept our apologies for any inconvenience caused and we appreciate your patience and understanding. If you will have any questions, please feel free to contact u on 0207 064 3000 or via customer.enquiries@decathlon.com and we are here to help. Have a great day!

Posted 10 years ago

“Great products at affordable prices. Very helpful staff , the guys at the bike service were knowledgeable and very helpful when we came to collect our new bike in August from the shop in Croydon. They don't time adjusting the bike.”

Helpful Report

Posted 10 years ago

“Dear Sir/Madam, I tried emailing you regarding my Quechua tent I bought last summer, unfortunately the email address is invalid, I used this tent for a 4 night stay last year, the tent was great with no problems, once I returned I deserviced the tent throughly dried out and stored the tent, this year I took my family camping and we had dramas with the valves leaking the middle pillar was fine but the other 2 were defected, this meant we only stayed a day on my 3 day camping trip, been a ex solider I could of roughed it but my family couldn't plus it was embarrassing having a flat tent on the campsite. I wanted to contact you first before posting a bad review, I have noticed a couple of tents have suffered from leaking valves. I did try the spare valve but even that leaked, has there been a product recall on this tent? Obviously I would like this repaired with either new valves or pillars is this possible? Kind regards Paul Farrington Sent from my iPhone”

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Posted 10 years ago

“Decathlon has a good variety of cheaply priced sports equipment. I have been using Decathlon sports clothing and equipment for a number of years and always found it good value and suited to its purpose. The only snag is that they don't always have everything in store that I want or the sizes aren't available.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews