Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,528 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Visited the Bolton store last evening and after searching for a specific product sought assistance. Spoke with 2 very disinterested staff members who assured me they could not check on the system if the product I wanted was in store, out of stock, on order or if available at another store, etc., - but despite this (whilst queuing at the till to speak with an assistant) had plainly heard another customer be advised his product was available in the Wolverhampton store! Seemed to have sufficient staff but none interested enough to bother to help. There are other similar stores locally WHICH I WILL BE USING.”

Helpful Report

Posted 9 years ago

Hello, Thank you for contacting us and for your feedback provided. We are very sorry to hear about your recent experience in one of our stores and about the level of service provided to you. At Decathlon we aim to satisfy all of our customers and in this case we failed to deliver the service to you. Please accept our apologies for the inconvenience caused to you and we appreciate your patience and understanding. We have forwarded your feedback to a store manager at Decathlon Bolton and if you would like them to contact you with apology, please contact us via email (customer.enquiries@decathlon.com) and provide your contact details. If you will have any questions, please feel free to contact us and we are here to help. Have a lovely day!

Posted 9 years ago

“Good quality for reasonable price”

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Posted 9 years ago

“We had to return most of the stuff the staff is not helpful at all.”

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Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you experienced problems with one of our stores. In order to take further actions, we would like you to provide us the store you visited so we could send your feedback to the Store Manager. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Fast shipping and a nice product. LOTS of choice, too, including products not offered elsewhere.”

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Posted 9 years ago

“good service good quality product”

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Posted 9 years ago

“My riding hat on exact date of delivery expected”

Decathlon 5 star review on 24th August 2016

Helpful Report

Posted 9 years ago

“Order only just within delivery time”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We would like to inform you that your order was delayed because some of the items were coming from our international warehouse and this takes 4 business days to come to the UK. We are working on this issue in order to increase the service provided to customers. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Placed the order on Sunday night, goods were dispatched on Monday and delivered on Tuesday. Email notification each time, perfect, nothing to complain about. Will order online again.”

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Posted 9 years ago

“One item not satisfactory but this was replaced at lightening speed. Delighted with efficiency and delighted with product - down sleeping bags.”

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Posted 9 years ago

“Excellent service from booking to receipt of product. It arrived sooner than expected too.”

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Posted 9 years ago

“Good prices but sizes are very small”

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Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced a sizing issue. We are looking into this problem in order to solve it as soon as possible and be able to provide a more accurate service to customers. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“I use Decathlon for clothing/equipment for a number of sports but primarily cycling. It's almost impossible to get better value for money!”

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Posted 9 years ago

“You sent completely wrong items.”

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Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you experienced problems with your order. Unfortunately, our system made a mistake and the parcel received was not correct. However, after going through your account, we can confirm that the parcel was successfully delivered after the mistake was resolved. Please, accept our apologies for the delay in receiving the correct parcel. Have a nice day.

Posted 9 years ago

“Completed the tough mudder south west in a pair of EKIDEN ONE TRAIL BLACK trainers today and they did not let me down. Happy with the price and performance from them”

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Posted 9 years ago

“Great quality kids poncho towels for the beach. Order was delivered promptly, as expected. Would recommend both Decathalon and the product.”

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Posted 9 years ago

“Picked out a bike today had it tested, got a helmet, went to pay, to find out the bike was in the wrong place it was not 139.00 but 199.99 after I asked the lad how long is it at this price to which he replied oh I don't know so we then left without s bike”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems in our store. In order to take further actions, we would like to be informed about which store you visited, so we can make sure that all the items are correctly labeled. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“good quality sport clothing and equipment at reasonable prices”

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Posted 9 years ago

“All items were delivered on time and in good condition, so far very pleased with my order”

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Posted 9 years ago

“Parcel took much longer to arrive than the website had predicted. I was expecting it the following day or the day after and it actually took five days.”

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Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you experienced problems with your order. In regards to your request, we would like to inform you that your order was dispatched the 4th of August and because of DHL does not deliver on weekends it was actually delivered on Monday the 8th. We will try to accelerate the delivery process in order to improve the service provided. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Excellent service, well packed, fast postage, items of good quality - well pleased!”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,528 reviews