Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Upon selecting new triban 520 bike, i was told the safety check would be carried out after completing the bike currently being set up in 15/20 mins time. I wanted to buy various accessories for my new bike so was browsing through the shop for at least 40 mins. Upon returning to the set up area i was told the assistant setting up my bike had gone on tea break and my bike was left in the rack where it had been situated when i came into the store. My bike was then set up by another assistance who was extremely helpful. Purchasing a new bike should be an exciting, enjoyable experience but after spending over £450 i found it more frustrating and annoying than enjoyable. I would not recommend decathlon coventry to anyone looking to purchase a new bike.”

Helpful Report

Posted 10 years ago

Hello, Thank you for your feedback provided. We are very sorry to hear about the service that you received at Decathlon Coventry recently. At Decathlon, we aim to satisfy all customers and in this case, we failed to deliver it to you. We can confirm that your details have been forwarded to the store manager at Decathlon Coventry and if you would like them to contact you with apology and solution, please contact our Customer Loyalty team on 0207 064 3000 or via customer.enquiries@decathlon.com and please provide your contact details. Please accept our apologies for any inconvenience caused and we appreciate your patience and understanding. If you will have any questions, please feel free to contact us and we are here to help. Have a great day!

Posted 10 years ago

“Excellent service. Product arrived quickly”

Helpful Report

Posted 10 years ago

“Dan in their customer service team was exceptional ! Sourced my sons bike, had it delivered to the local store, seamless. If you want to see how customer service should be delivered talk to Dan. Many thanks Dan !”

Helpful Report

Posted 10 years ago

“Purchased a bike Thursday 1st September and paid £12.99 for the express next day delivery! Just found out that it won't be delivered on the day that I took off to wait for it! I'm absolutely disgusted, because if I didn't check myself I would of waited all day!!! My first and last order with this joke of a company! Avoid like the plague!!!!”

Helpful Report

Posted 10 years ago

Hello, Thank you for your feedback provided. We are very sorry to hear what have happened with your recent online order for express delivery and would like to confirm we processed manual refund for the delivery charges that you paid. You will receive money back in your bank account within the next 3 to 5 business days. We have passed your feedback onto our logistics manager to have this investigated and to make sure this does not happen again. Please accept our apologies for any inconvenience caused to you. Have a lovely day!

Posted 10 years ago

“Jacket on display at a discounted price, picked up item with many other items and went to the checkout was told this jacket is not at the discounted price and in the wrong place. The difference in the jacke was not immediately apparent until pointed out a panel in the side of the was different. Their was know apology from the supervisor just an attitude of tough luck. I paid for the other items and left the store.”

Helpful Report

Posted 10 years ago

Hello, Thank you for your feedback! We are very sorry to hear about price difference and about latest experienced in one of Decathlon stores. We have passed your feedback on to the managing team and we hope this will not happen again. If you will have any questions, please feel free to contact us on 0207 064 3000 and we are here to help. Have a lovely day!

Posted 10 years ago

“product bit pricey but kids love it”

Helpful Report

Posted 10 years ago

“Received my order quicker than estimated. Website very easy to use. Processed my returns fairly quickly as well.”

Helpful Report

Posted 10 years ago

“Good hunting gear and very prompt delivery...thank you!”

Helpful Report

Posted 10 years ago

“Feeling disappointed purchased a quencha base seconds pop up shelter as a gift for my daughter. When using for the second time noticed there was some small holes mid height at the side of tent. Given the price I expected the tent to be of better quality.”

Helpful Report

Posted 10 years ago

“I just got a gift card in goslings sports park. Thank you so much ! Will definitely use it and was planing to visit your page as I seen some posters in the gym and it looks fab”

Helpful Report

Posted 10 years ago

“I used the Click and Collect service and the goods arrived in store within 48hrs for my collection.”

Helpful Report

Posted 10 years ago

“Decathlon is a fantastic store, offering a great variety of clothing and accessories for a vast range of sports. The staff in Croydon are friendly and helpful.”

Helpful Report

Posted 10 years ago

“Dear all, I hope this message finds you all. Unfortunately I’m extremely disappointed and so unsatisfied by the swimming suit I got. Just after one use, the colors has completely changed and faded I can’t wear again any more. After one use only !!!!!!!!! Although it is mentioned that it is CHLORINE RESISTANCE More than 100 hours of use: recommended for occasional use. I’m really looking forward to hearing back from you and I also expect a refund or an exchange Item Purchased : KARLI ALLROSA 1P SWIMSUIT PINK 50 US:L/XL Date Purchased: March 2016 GUARANTEE : 2 Years CHLORINE RESISTANCE More than 100 hours of use: recommended for occasional use. Best Regards, --------------------------- Maha Ramadan maha.elgharably@gmail.com”

Helpful Report

Posted 10 years ago

Hello, Thank you for contacting us and for your feedback provided. We are very sorry to hear about your recent purchase for swimming suit. We have forwarded your feedback to water sports product manager and he confirmed that according to manufacturer and general reviews from the customer, this should not be happening. Therefore, if you could contact our Customer Loyalty team (customer.enquiries@decathlon.com), we will be able to help to organise exchange or full refund for the item. Process will differ depending on where purchase was done (online or in store). Please accept our apologies for the inconvenience caused to you and we appreciate your patience and understanding. If you will have any questions, please feel free to contact us and we are here to help. Have a lovely day!

Posted 10 years ago

“System was easy to use. The product arrived quickly and was of a really good quality - badminton set.”

Helpful Report

Posted 10 years ago

“Visited the Bolton store last evening and after searching for a specific product sought assistance. Spoke with 2 very disinterested staff members who assured me they could not check on the system if the product I wanted was in store, out of stock, on order or if available at another store, etc., - but despite this (whilst queuing at the till to speak with an assistant) had plainly heard another customer be advised his product was available in the Wolverhampton store! Seemed to have sufficient staff but none interested enough to bother to help. There are other similar stores locally WHICH I WILL BE USING.”

Helpful Report

Posted 10 years ago

Hello, Thank you for contacting us and for your feedback provided. We are very sorry to hear about your recent experience in one of our stores and about the level of service provided to you. At Decathlon we aim to satisfy all of our customers and in this case we failed to deliver the service to you. Please accept our apologies for the inconvenience caused to you and we appreciate your patience and understanding. We have forwarded your feedback to a store manager at Decathlon Bolton and if you would like them to contact you with apology, please contact us via email (customer.enquiries@decathlon.com) and provide your contact details. If you will have any questions, please feel free to contact us and we are here to help. Have a lovely day!

Posted 10 years ago

“Good quality for reasonable price”

Helpful Report

Posted 10 years ago

“We had to return most of the stuff the staff is not helpful at all.”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you experienced problems with one of our stores. In order to take further actions, we would like you to provide us the store you visited so we could send your feedback to the Store Manager. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“Fast shipping and a nice product. LOTS of choice, too, including products not offered elsewhere.”

Helpful Report

Posted 10 years ago

“good service good quality product”

Helpful Report

Posted 10 years ago

“My riding hat on exact date of delivery expected”

Decathlon 5 star review on 24th August 2016

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews