Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having checked the status in my online account, decathlon are yet to dispatch my order 48 hours after I placed it online, with just the commitment that they will 'prepare' my order within 7 days! I'll not be ordering online from Decathlon again if the service is always this slow, simply not good enough for online delivery.”

Helpful Report

Posted 10 years ago

Thank you for contacting us. After going through your account, we can confirm that your order has successfully been placed and your estimated delivery date with DHL is the 22th. The delay in the delivery is because some of the items you placed are coming from France which at least takes 4 business days to arrive to the UK. We will send your feedback to our UK Logistics Manager in order to improve our service. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“A great set of bike clips that went on easily, are straightforward to use and really do make a difference. The clips are very competitively priced and easily outdo the others on sale. Delivered quickly and packaged well.”

Helpful Report

Posted 10 years ago

“Very good service and quality”

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Posted 10 years ago

“How decathlon made me happy - they delivered some of the items I wanted. Unfortunately others were out of stock and I had to chase refunds”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. Unfortunately, our system takes some time to be updated about the stock available in our warehouse and that is why sometimes orders are placed with out of stock-items. Please, accept our apologies for the inconveniences caused. Have a nice day!

Posted 10 years ago

“Great product (watersports sunglasses ), good description, great delivery and also (I know some people aren't worried about this) the packaging was ideal for the product I.e. Not excessive. Decathlon you are in my favourites. Thanks again”

Helpful Report

Posted 10 years ago

“Never have I ever had to make so many phone calls to sort out a bike. I basically did the staffs work for them. I requested one thing and that was for the bike to be totally ready when I got there. Even then I had to instruct them on numerous things to get done and the brakes are still misaligned. Whilst speaking on the phone to the staff, they make you feel like you are in the wrong for calling them and I will never ever go back to this store. What is laughable is when ordering the bike the staff actually told me to contact another one of their own stores to sort out its delivery. Absolutely shocking and I have never experienced such disorganised and terrible service in my entire life.”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We are really sorry to hear that you have experienced problems with your order. We will definitely send your feedback to our UK Product Manager for avoid this bikes issue occurring again. In addition, we will take your review into account for improving the customer service provided in the stores. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“I was very impressed by the service”

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Posted 10 years ago

“Plenty of offers and wide range of goods”

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Posted 10 years ago

“Great kids cagoules in bright colours. My kids love wearing them. Very waterproof with hoods big enough to actually cover the forehead too!”

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Posted 10 years ago

“Quick and efficient service, happy with the speed of delivery and the quality of the goods :)”

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Posted 10 years ago

“Decathlon has a fantastic range of products, the stores are great and I now also use the website too to order”

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Posted 10 years ago

“Stuff came quickly enough”

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Posted 10 years ago

Thank you for reviewing your service from Decathlon UK. We are happy to see that your order arrived quickly and hope that you are enjoying your sports equipment purchased.

Posted 10 years ago

“delivery was on time and clothes look great quality”

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Posted 10 years ago

“I HAVE HAD THESE TRAINERS BEFORE AND THEY ARE LOVELY AND LIGHT”

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Posted 10 years ago

“Goods delivered on time”

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Posted 10 years ago

“Bad customer service.”

Helpful Report

Posted 10 years ago

Thank you for getting back to us. We are sorry to hear that you have experienced problems with us. As our priority is to give our customers the best service, we would be pleased to help you in the Customer Loyalty Team (0207 064 3000) and provide the most suitable option for you. Anyway, we will pass your feedback to our UK Customer Service Manager in order to improve the service given. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“the order process was easy and delivery as requested. However, it would be helpful to know before arranging 'click and collect' that the item could be delivered by Royal Mail. This is for reasons of collections if not at home.”

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Posted 10 years ago

“Quick and easy selection of the things I wanted. All reasonably priced. Delivered as stated. No worries at all.”

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Posted 10 years ago

“Good value for money nice choice”

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Posted 10 years ago

“This is my 5th or 6th order for the same model of trainers - very nice, thanks!”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews