Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality outdoor clothing and equipment at affordable prices.”

Helpful Report

Posted 10 years ago

“Ordered 8.5 size Nikes from a UK website, so I would presume that UK size 8.5 Nikes would be delivered. Very annoyed to find that the size of the Nikes were 8.5 American Size and only 7.5 UK size. I think this is really stupid considering I was ordering from your UK website to be ordered to a UK address. Fortunately they were the right size for my mum, but that does not help the fact that I paid for trainers and did not get the order I expected or wanted! NOT HAPPY! And at the moment would not order from decathlon again!”

Helpful Report

Posted 10 years ago

Thank you for getting back to us. We are really sorry to hear that you have experienced problems with your order. We have already noticed about the sizing issue and we are working on it in order to solve the problem as soon as possible. For further occasions, feel free to call us in the Customer Loyalty Team and we will provide you a prepaid label to process the return, and make either a replacement or a refund of the item. Please, accept our apologies for the inconveniences caused. Have a lovely day.

Posted 10 years ago

“The quality and value of your Kalenji running range very much holds its own against much pricier, established brands. In particular, Kalenji Ekiden Shorts and Kalenji Men's Trail Running Short-Sleeved T-Shirt are hard to beat in terms of comfort, quality and value. Kalenji products consistently meet and exceed my requirements.”

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Posted 10 years ago

“Very good products and fast delivery”

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Posted 10 years ago

“The bike is great for the money”

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Posted 10 years ago

“Good value products delivered in time.”

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Posted 10 years ago

“Was kept informed of my online purchase, products arrived fast and it was a easy to use experience - as it should be.”

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Posted 10 years ago

“I am very happy good product for good price”

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Posted 10 years ago

“I have always found the staff to be both informative and at times go out of their way to help if needed. I am not a regular shopper - 2 - 3 times a year but I like that I can find plainly designed, quality items at a reasonable price. My last purchase was an online 'click and collect' that arrived on time and as described.”

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Posted 10 years ago

“Excellent quality and price”

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Posted 10 years ago

“easy to get around the website and collected in store. staff helpful and friendly”

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Posted 10 years ago

“Found a good quality, affordable toddler bike that was delivered in just two days too.”

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Posted 10 years ago

“This was the first time I had used Decathlon and our found their service extremely good.”

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Posted 10 years ago

“Fantastic sports clothing at grest prices”

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Posted 10 years ago

We are happy to see that our prices and range is to your liking, thank you for your wonderful feedback!

Posted 10 years ago

“Quick delivery and quality items at unbelievable prices. Will you again”

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Posted 10 years ago

“Stuff didn't arrive (dispatched through inpost!)”

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Posted 10 years ago

Thank you for taking the time to review your service from Decathlon. We are sorry to learn your order did not arrive to the InPost locker for collection, we will be forwarding this case to ensure that our this does not occur with our collection service with Inpost in the future. Please accept our sincere apologies for any inconveniences caused. If you have further questions or concerns please do not hesitate to contact our Customer Loyalty Team by telephone on 0207 064 3000 or via our contact form at https://www.decathlon.co.uk/en/contactUs

Posted 10 years ago

“Very happy with my purchase and very fast service and delivery so really pleased thank you”

Helpful Report

Posted 10 years ago

“Good Quality, small price”

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Posted 10 years ago

“For an outdoors family decathlon is a godsend. The kids clothing and equipment in particular are not only very affordable, the quality is excellent for the price point. Well made and in some cases very well designed. A great retailer who have their target market very well served.”

Helpful Report

Posted 10 years ago

“I wanted some camouflage T shirts and was delighted when I saw what Decathlon had to offer. They had plenty of different patterns and colours to choose from and they also did Bigboy sizes. At £5 a shirt I thought I would take a chance and order five of them. I wasn't expecting much for that price, but I am so pleased with them. They not only look really nice but the quality of them is superb, they are well made, lovely and soft and they fit brilliantly. When I need to order some more I will definitely coming back to Decathlon for them. Absolutely delighted with them.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews