Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“Order only just within delivery time”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We would like to inform you that your order was delayed because some of the items were coming from our international warehouse and this takes 4 business days to come to the UK. We are working on this issue in order to increase the service provided to customers. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“Placed the order on Sunday night, goods were dispatched on Monday and delivered on Tuesday. Email notification each time, perfect, nothing to complain about. Will order online again.”

Helpful Report

Posted 10 years ago

“One item not satisfactory but this was replaced at lightening speed. Delighted with efficiency and delighted with product - down sleeping bags.”

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Posted 10 years ago

“Excellent service from booking to receipt of product. It arrived sooner than expected too.”

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Posted 10 years ago

“Good prices but sizes are very small”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you have experienced a sizing issue. We are looking into this problem in order to solve it as soon as possible and be able to provide a more accurate service to customers. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“I use Decathlon for clothing/equipment for a number of sports but primarily cycling. It's almost impossible to get better value for money!”

Helpful Report

Posted 10 years ago

“You sent completely wrong items.”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you experienced problems with your order. Unfortunately, our system made a mistake and the parcel received was not correct. However, after going through your account, we can confirm that the parcel was successfully delivered after the mistake was resolved. Please, accept our apologies for the delay in receiving the correct parcel. Have a nice day.

Posted 10 years ago

“Completed the tough mudder south west in a pair of EKIDEN ONE TRAIL BLACK trainers today and they did not let me down. Happy with the price and performance from them”

Helpful Report

Posted 10 years ago

“Great quality kids poncho towels for the beach. Order was delivered promptly, as expected. Would recommend both Decathalon and the product.”

Helpful Report

Posted 10 years ago

“Picked out a bike today had it tested, got a helmet, went to pay, to find out the bike was in the wrong place it was not 139.00 but 199.99 after I asked the lad how long is it at this price to which he replied oh I don't know so we then left without s bike”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems in our store. In order to take further actions, we would like to be informed about which store you visited, so we can make sure that all the items are correctly labeled. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“good quality sport clothing and equipment at reasonable prices”

Helpful Report

Posted 10 years ago

“All items were delivered on time and in good condition, so far very pleased with my order”

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Posted 10 years ago

“Parcel took much longer to arrive than the website had predicted. I was expecting it the following day or the day after and it actually took five days.”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you experienced problems with your order. In regards to your request, we would like to inform you that your order was dispatched the 4th of August and because of DHL does not deliver on weekends it was actually delivered on Monday the 8th. We will try to accelerate the delivery process in order to improve the service provided. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“Excellent service, well packed, fast postage, items of good quality - well pleased!”

Helpful Report

Posted 10 years ago

“Affordable products that are great quality with helpful and really knowledgable staff.”

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Posted 10 years ago

“Fast shipping and delivery! Good quality price relation!”

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Posted 10 years ago

“I ordered two skirts size 12, I`ve received size 10. Sent it back, asked for change. Now I received size 6. I`ve put a letter inside the package to make sure they know what I want exactly, and put the same note on the envelope. I had to call customer service to find out what is going on. They said that product is not available anymore. So now I have a hiking trip without the item I wanted.”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. Unfortunately, we have just double check the stock of the product but it is completely out of stock. We are already looking into the sizing issue we are having with some of our products. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“By refunding the cost of the boots which were too small”

Helpful Report

Posted 10 years ago

“I recently placed an order with Decathlon. Shortly afterwards, was informed that one of the items was out of stock, I was then given information on how to proceed. I contacted the number and problem sorted in a matter of minutes. Refund for the item the following day, rest of the order is on its way and received confirmation emails every step of the way. It has been an absolute pleasure ordering from Decathlon”

Helpful Report

Posted 10 years ago

“Full face snorkel masks delivered very quickly and on time. Excellent product and excellent customer service.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews