Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order and collect from Store - can't ask for more!”

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Posted 9 years ago

“The delivery was quick and the response of a query took a day. very fast customer service- thanks - great products. I'm awaiting for my second delivery :)”

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Posted 9 years ago

“Used Decathlon mail order for the first time to buy some Sorbothane insoles. Good price, good product, efficient delivery.”

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Posted 9 years ago

“Very bad delivery service. Whilst writing this review I have still not got my parcel. Would never use decathlon again.”

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Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have not received your parcel yet. After going through your account, we have checked that your order has already been sent from our warehouse and is now with the carrier in transit to be delivered to the locker of InPost. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Quick efficient service with decent courier. Great value and quality products”

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Posted 9 years ago

“Great prices, and free delivery options available.”

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Posted 9 years ago

“Excellent prices and very speedy delivery!”

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Posted 9 years ago

“great prices, delivered quickly. One item didn't fit my daughter and I returned it - I was refunded instantly. Great service.”

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Posted 9 years ago

“Quick delivery, good products.”

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Posted 9 years ago

“Good product let down by the fact the supplied batteries were almost flat!!!”

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Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. We will pass your feedback to our UK Product Manager so further actions could be taken. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Great service, quick returns and refund and process and excellent value.”

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Posted 9 years ago

“The service was great and my orders are exactly what I ordered. And they arrived on time as well. Very pleased overall.”

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Posted 9 years ago

“goods arrived well packed, on time, as described”

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Posted 9 years ago

“I just love Decathlon. Good quality, good desing and best prices”

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Posted 9 years ago

“ordered football boots for grandson they were delivered well before estimated time very pleased with service”

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Posted 9 years ago

“ITEMS WERE DELIVERED FAST AND IN GOOD ORDER.”

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Posted 9 years ago

“Good products at affordable prices.”

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Posted 9 years ago

“Great service. Speedy delivery. Fab Scooter. ????”

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Posted 9 years ago

“The product range is great, website is easy to use and I was very happy with most products although trainers I bought in my size were way too big.”

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Posted 9 years ago

“Quick delivery. great item at great price. Will shop again.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,533 reviews