Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service with delivery,products are exceptional for the price”

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Posted 10 years ago

“I ordered my bike on line and picked it up at my local store. In 30 mins they fitted it out as I required. A good, hassle free service.”

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Posted 10 years ago

“Easy to use app to order items. Cheapest price on-line. Good customer service on phone”

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Posted 10 years ago

“Bought a wetsuit and sailing smock for my daughter, excellent quality, prompt delivery and everything fits perfectly. father and daughter very happy with Decathalon.”

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Posted 10 years ago

“Efficient service, easy returns policy , a positive shopping experience.”

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Posted 10 years ago

“The ordering was swift and easy, I was kept up to date of my order's progress and it was delivered exactly when Decathlon said it would be. As I have been ill, as yet I have been unable to try out the product, however it looks and feels brilliant.”

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Posted 10 years ago

“First.y, my son was reprimanded by a member of staff for dropping a football.....not impressed. Then we went to collect the order and figured the single person at a computer to the left of the cash desks, was the best option, only to be told to join the queue...again, not in a particularly nice manner. Woman who served us was fine, despite struggling to find the order as it was packaged in a box. Overall, not a particularly good experience.”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We are sorry to hear you have experienced problems with our staff in the Decathlon Edinburgh Store. We would like to confirm that we have send your feedback to the Edinburgh Store Manager in order to avoid this occurring in the future. Please, accept our apologies for the inconveniences caused. Have a nice day,

Posted 10 years ago

“Order arrived in store for collection within a couple of days and I am very happy with the walking shoes I ordered”

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Posted 10 years ago

“Good online service, delivered speedily and with no hassles”

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Posted 10 years ago

“Easy to order and collect from Store - can't ask for more!”

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Posted 10 years ago

“The delivery was quick and the response of a query took a day. very fast customer service- thanks - great products. I'm awaiting for my second delivery :)”

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Posted 10 years ago

“Used Decathlon mail order for the first time to buy some Sorbothane insoles. Good price, good product, efficient delivery.”

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Posted 10 years ago

“Very bad delivery service. Whilst writing this review I have still not got my parcel. Would never use decathlon again.”

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Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you have not received your parcel yet. After going through your account, we have checked that your order has already been sent from our warehouse and is now with the carrier in transit to be delivered to the locker of InPost. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“Quick efficient service with decent courier. Great value and quality products”

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Posted 10 years ago

“Great prices, and free delivery options available.”

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Posted 10 years ago

“Excellent prices and very speedy delivery!”

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Posted 10 years ago

“great prices, delivered quickly. One item didn't fit my daughter and I returned it - I was refunded instantly. Great service.”

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Posted 10 years ago

“Quick delivery, good products.”

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Posted 10 years ago

“Good product let down by the fact the supplied batteries were almost flat!!!”

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Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. We will pass your feedback to our UK Product Manager so further actions could be taken. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“Great service, quick returns and refund and process and excellent value.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews