Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very satisfied with the service I received from decathlon.”

Helpful Report

Posted 9 years ago

“First time using Decathlon site and was a pleasant one from order to delivery on time. I ordered a couple of shirts and a pair of trainers and glad to say they fit perfect (my only concern when ordering online is if the size will be what it is supposed to be) The quality seems good but have yet to give them a couple of washes to see if shrinkage or misshaping occurs but have high hopes and think they will be fine. I will be using them again in future and recommended from my limited experience.”

Helpful Report

Posted 9 years ago

“Good cheap tents. Quick delivery. Great service.. thank you”

Helpful Report

Posted 9 years ago

“Being a French national I have grown up with Decathlon and so I am now pleased to be able to shop Decathlon online in the UK”

Helpful Report

Posted 9 years ago

“Excellent service. Very fast delivery and liked the convenience and free postage of the inpost locker service.”

Helpful Report

Posted 9 years ago

“Product was good but you need to train your staff on the InPost system. I do not like giving out my mobile number to everyone so left that blank on the order and gave you my landline. When I went to collect at the InPost locker they asked for my mobile number but did not recognise it and refused to open I had to come home and check my order and then rang Inpost. I found that you had input my mobile number as 07000000000!!! Your IT system need to trap orders that do not have the mobile number box filled in and your staff must not make things up!!”

Helpful Report

Posted 9 years ago

Thank you for contacting us. In regards to your request, we have already send your feedback to our IT Team in order to fix this issue and continue improving our service. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Your uv clothes are fantastic for my granddaughter who has to be very careful of her skin ,we have bought the full range from you over the last 4years”

Helpful Report

Posted 9 years ago

“Helpful staff prompt service and fast delivery”

Helpful Report

Posted 9 years ago

“The bike I got is a very good product for the money. My fiance loved it!!”

Helpful Report

Posted 9 years ago

“Quick service and value for money”

Helpful Report

Posted 9 years ago

“Good helpful staff”

Helpful Report

Posted 9 years ago

“Great range of products, always a good price and a very helpful customer service.”

Helpful Report

Posted 9 years ago

“I was happy with the 3 items I bought. They were cycle clothing. I used a "bundle" option that made the price very good. The quality seems god for the money and the designs are simple and not overly garish.”

Helpful Report

Posted 9 years ago

“Very quick delivery again. Only complaint is size of box was a bit excessive being nearly three times the length of the item.”

Helpful Report

Posted 9 years ago

“Great selection and value for money!”

Helpful Report

Posted 9 years ago

“I just wanted to make a purchase, I didn't want to join anything or have a card. Just too pushy and demanding. I won't be buying anything else. It's not easy to unsubscribe either.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with Decathlon. Unfortunately, for placing an order, the customer must create an account. However, we will send your feedback to our IT Team in order to improve the service provided and try to simplify the current system. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“fast service, great product, good value”

Helpful Report

Posted 9 years ago

“Fast delivery good quality at a great price”

Helpful Report

Posted 9 years ago

“Fast efficient service.”

Helpful Report

Posted 9 years ago

“Excellent prices and quality products with a good delivery time. Will be using decathlon again. ????”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,533 reviews