Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,528 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered online and received my DHL delivery 2 days earlier than stated and I was also able to collect an order online instore without a problem!”

Helpful Report

Posted 9 years ago

“Thank you for the most wonderful service it as bing great shoping with you”

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Posted 9 years ago

“This is the 2nd time I have had a problem with returning goods unseen until they were delivered. Both occasions the items were not as advertised or expected. The store gave me 0070643000 Decath' svcs I was told I had to pay return postage. I argued that the law on distance selling was contrary to that. Eventually both times the operator finally agreed to send a return paid postage label. Buyer beware and don't take no for an answer.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your returns. We will send your feedback to our UK Logistics Manager in order to improve our service. However, the Decathlon Policy by now does not pay the shipping costs unless there is a damage in the order. You can check our policy here: http://www.decathlon.co.uk/return-order-by-post.html. Please accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“I always get good service from them.”

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Posted 9 years ago

“Still waiting for parcel. Was supposed to be here Monday night with in post. Thought it would be more convenient as I work shifts to collect from a locker. Still not at the locker and in post have provided no explanation yet. Throughly wish I'd gone elsewhre”

Helpful Report

Posted 9 years ago

Thank you for getting back to us. After going through your account, we can confirm that your order is now with the driver. As soon as the parcel is going to be in the locker, you will receive a text with a code which will enable you to open it. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“First, a great surprise because I thought this type of mask had been outlawed globally years ago until I saw and bought one in Rhodes last autumn. Secondly, glad to find availability on line. Thirdly, very happy with delivery, quality and service.”

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Posted 9 years ago

“Great swimming shorts for women - cute design, comfy, size fits, there's a pocket in the back and very comfortable fastening. Super happy.”

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Posted 9 years ago

“The product was excellent and fits well. Very good customer service”

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Posted 9 years ago

“I have used decathlon a few times,theyre mountaineering equipment is awesome at great prices,purchased a backpack recently but it wasnt for me and returned and was promptly reimbursed,thats the sort of service i want.”

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Posted 9 years ago

“Helpful and friendly staff and very efficient reserve/order/returns”

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Posted 9 years ago

“Good selection of items at reasonable prices”

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Posted 9 years ago

“Excellent products at good prices -BUT the mail order product was in my opinion packaged poorly and I was surprised it was not damaged -packaging needs to be reviewed”

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Posted 9 years ago

“Speedy delivery and good quality”

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Posted 9 years ago

“Good prices”

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Posted 9 years ago

“It was very simple to order and the goods arrived very promptly and were of good quality.”

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Posted 9 years ago

“Prompt delivery, email confirmations are personal and there was free delivery on my item”

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Posted 9 years ago

“Quick service, item was ready to collect instore a day before scheduled.”

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Posted 9 years ago

“Very fast delivery. Great product, just as described.”

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Posted 9 years ago

“Ordered online to pick up in store. Excellent service ready when they said it would be. Excellent communication.”

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Posted 9 years ago

“Five star service and quality. Awesome products at really reasonable prices. Definitely using decathlon again.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,528 reviews