Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased a number of items for myself as well as for the RDA charity and everything is fantastic, great quality. Will defiantly purchase again.”

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Posted 10 years ago

“Price and quality of life vests brilliant plus quick delivery time. Really happy with the service and will definitely buy again”

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Posted 10 years ago

“Fast delivery, we bought quite a bit of stuff. All good kit. We had to exchange one item at the local shop, we chose the wrong size, all very straight forward. A good service throughout!”

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Posted 10 years ago

“On collection the handle bars were not secured which as you can imagine is not acceptable. I then found the detailer was poorly adjusted and the pedals over tightened. Meaning I have had to use precious time off work to return to the store to get problems rectified. Just pleased I found then loose handle bars before heading out on a hill somewhere.”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. In regards to your request, we can confirm that your order will be passed to our UK Product Manager as soon as possible to avoid further similar situations Please, accept our apologies for the inconveniences caused. Have a lovely day.

Posted 10 years ago

“Excellent order and collect service very efficient and everything ready and bagged when collecting from store. A great way to ensure you obtain just what product and size you require. This is the way to shop.”

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Posted 10 years ago

“Delivery was not on time so we didn't have our kit for our holiday”

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Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. We will send your feedback to our UK Logistics Manager in order to avoid similar situations. Feel free to contact the Customer Loyalty Team if you have any other issue (0207 064 3000). Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“Very easy pick up and good quality products”

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Posted 10 years ago

“All articles were OK and fitted as expected. I had to wait 21 days (!!!) to receive my order...”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with our delivery date. We have pass your feedback to your UK Logistics Manager in order to improve our service. Please, accept our apologies for the inconveniences caused. Have a nice day!

Posted 10 years ago

“Ordered via ferratta kit, excellent value and worked well in practice”

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Posted 10 years ago

“Fast efficient service & excellent value for money”

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Posted 10 years ago

“I bought a pair of hiking trousers. Good price, great fit!”

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Posted 10 years ago

“Good prices and easy click and collect. The bits were there early. Not tried any of it out yet though!”

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Posted 10 years ago

“Good fast delivery and return exchange system”

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Posted 10 years ago

“Brilliant UV top at such a good price and delivered within 2 days - what more could I ask for?”

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Posted 10 years ago

“I ordered online and received my DHL delivery 2 days earlier than stated and I was also able to collect an order online instore without a problem!”

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Posted 10 years ago

“Thank you for the most wonderful service it as bing great shoping with you”

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Posted 10 years ago

“This is the 2nd time I have had a problem with returning goods unseen until they were delivered. Both occasions the items were not as advertised or expected. The store gave me 0070643000 Decath' svcs I was told I had to pay return postage. I argued that the law on distance selling was contrary to that. Eventually both times the operator finally agreed to send a return paid postage label. Buyer beware and don't take no for an answer.”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your returns. We will send your feedback to our UK Logistics Manager in order to improve our service. However, the Decathlon Policy by now does not pay the shipping costs unless there is a damage in the order. You can check our policy here: http://www.decathlon.co.uk/return-order-by-post.html. Please accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“I always get good service from them.”

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Posted 10 years ago

“Still waiting for parcel. Was supposed to be here Monday night with in post. Thought it would be more convenient as I work shifts to collect from a locker. Still not at the locker and in post have provided no explanation yet. Throughly wish I'd gone elsewhre”

Helpful Report

Posted 10 years ago

Thank you for getting back to us. After going through your account, we can confirm that your order is now with the driver. As soon as the parcel is going to be in the locker, you will receive a text with a code which will enable you to open it. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“First, a great surprise because I thought this type of mask had been outlawed globally years ago until I saw and bought one in Rhodes last autumn. Secondly, glad to find availability on line. Thirdly, very happy with delivery, quality and service.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews