Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“D provide access to a range of sporting good not available elsewhere on the High Street. Problem 1: Increasingly you have to order on-line (paying in advance) and then go into the store to try things for size / assess quality / check colour seen on screen matches the actual article in your hand (and potentially obtain a refund if not suitable). Problem 2: Sports like Fencing while possibly available in other parts of the D empire on the continent aren't available in the UK. Bonus 1: Their refund policy is very good.”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. In regards to your request, we would like to confirm that you are able to make a click&collect order and pay it in the store depending on your preferences. In addition, we would like to advise that when the UK warehouse runs out of stock, we are able to ask for any item in our continental warehouse as long as they are in stock there so you can buy them in the UK. However, we will pass your feedback to our UK Logistics Manager in order to improve the service. Thank you very much for taking your time writing the review. Have a nice day.

Posted 10 years ago

“sales offers”

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Posted 10 years ago

“Happy that they supply low cost but high quality kit, but would prefer it to be in store and not just online. I also tried to order to store only to find they don't do that (yet) in the West Midlands. Also, even though when I ordered it online to an 'InPost' location and they stated it would be there before 18:00 on the 9th August, its still not there!! Happy with kit, not happy with stocking levels in store and not happy with delivery so far!!”

Helpful Report

Posted 10 years ago

“Had the products I wanted at the price I wanted to pay! Delivery was quick and correct. Only thing that let me down was I couldn't process the order on my laptop, had to do it on my smartphone? It wouldn't get any further than creating an account. The chap I spoke to on the phone was very helpful and suggested I tried using a different browser..”

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Posted 10 years ago

“Great prices & quick in-store delivery.”

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Posted 10 years ago

“Telephone customer service very good”

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Posted 10 years ago

“A week ago I had several issues with a bike purchased from Decathlon Harlow. Today I have a brand new replacement. The issues and problems were pleasantly, quickly and very efficiently resolved by Harlow branch manager Marc Cuckson. Thank you Marc at Decathlon, excellent customer service! Happy Carole Fern.”

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Posted 10 years ago

“Prompt delivery received within two days of ordering. Good value for money”

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Posted 10 years ago

“Great prices, easy to collect items. I last bought a fishing waistcoat, very pleased.”

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Posted 10 years ago

“Really happy, easy to buy and order with prompt delivery.”

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Posted 10 years ago

“Product arrived very quickly. Unfortunately it was too small but a quick search for the nearest store enabled a quick swap. Very happy.”

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Posted 10 years ago

“Website easy to use, products arrived quickly and were good value for money”

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Posted 10 years ago

“Great quality for money and fast delivery”

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Posted 10 years ago

“Nearly 2 weeks to be told out of stock. Very poor.”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We are sorry to hear you have experienced problems with your order. After going through your account, we can confirm that the item was coming from our continental warehouse and as soon as they advised us of the not-availability of the product, we did inform you about it. Please accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“Ordered a number of things for my nephews birthday a week in advance. Despite the initial date of collection being the Saturday, when i came into store on the Sunday (a week after ordering) the order was still not there. Had to queue 15 minutes at the service desk to get the order cancelled and then go round the shop myself to rebuy the presents for my nephew whose birthday party was in 2 hours time. Useless service!!!”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. After going through your account, we can confirm that we sent you an email confirmation the 08/08 saying that your order had been dispatched and that it would took between 2 and 3 days to be delivered. However, we will pass your feedback to the Store Manager in order to improve our service. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“three weeks waiting for delivery”

Helpful Report

Posted 10 years ago

Thank you for getting back to us. We are sorry to hear that you have experienced problems with your order. After going through your account, we can confirm that your delay was due to security reasons. This means, that we had to wait until the system checked some security issues to proceed with the order. However, we are working with the IT Team in order accelerate this process and provide a better service to you. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“Great choice of sports and camping equipment across a range of sports. Friendly and helpful staff.”

Helpful Report

Posted 10 years ago

“The delivery service that you use for collection of goods is so poor. I still have not received my goods ordered as I was supposed to on Monday like the email said I would. Very poor service would never recommend.”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with the delivery service provided. After going through your account, we can confirm that your order has already been delivered. You should have received a text with a code that will allow you to open the locker. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“Item was delivered ahead of schedule”

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Posted 10 years ago

“Was assured that wetsuit would arrive in time for diving trip. It didn't and my trip was ruined. Biggest disappointment that my enquiries about late delivery were not properly investigated until too late.”

Helpful Report

Posted 10 years ago

Thank you very much for your review. We are so sorry to hear that you have experienced delays in your order. After going through your account, we can see that your order was sent by mistake to the incorrect store and that is why the order was delayed. We will advise our UK Logistics Manager about this problem to avoid it to happen again. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews