Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,528 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a number of things for my nephews birthday a week in advance. Despite the initial date of collection being the Saturday, when i came into store on the Sunday (a week after ordering) the order was still not there. Had to queue 15 minutes at the service desk to get the order cancelled and then go round the shop myself to rebuy the presents for my nephew whose birthday party was in 2 hours time. Useless service!!!”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. After going through your account, we can confirm that we sent you an email confirmation the 08/08 saying that your order had been dispatched and that it would took between 2 and 3 days to be delivered. However, we will pass your feedback to the Store Manager in order to improve our service. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“three weeks waiting for delivery”

Helpful Report

Posted 9 years ago

Thank you for getting back to us. We are sorry to hear that you have experienced problems with your order. After going through your account, we can confirm that your delay was due to security reasons. This means, that we had to wait until the system checked some security issues to proceed with the order. However, we are working with the IT Team in order accelerate this process and provide a better service to you. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Great choice of sports and camping equipment across a range of sports. Friendly and helpful staff.”

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Posted 9 years ago

“The delivery service that you use for collection of goods is so poor. I still have not received my goods ordered as I was supposed to on Monday like the email said I would. Very poor service would never recommend.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with the delivery service provided. After going through your account, we can confirm that your order has already been delivered. You should have received a text with a code that will allow you to open the locker. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Item was delivered ahead of schedule”

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Posted 9 years ago

“Was assured that wetsuit would arrive in time for diving trip. It didn't and my trip was ruined. Biggest disappointment that my enquiries about late delivery were not properly investigated until too late.”

Helpful Report

Posted 9 years ago

Thank you very much for your review. We are so sorry to hear that you have experienced delays in your order. After going through your account, we can see that your order was sent by mistake to the incorrect store and that is why the order was delayed. We will advise our UK Logistics Manager about this problem to avoid it to happen again. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Did what they said they would quick free postage.”

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Posted 9 years ago

“Great products and customer service. But you need to consider direct shipping to overseas addresses similar to M&S service.”

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Posted 9 years ago

“Whilst I love this shop, the thing I find most frustrating is the pricing. At times the online prices do not correlate with those in shop. I had recently bad customer service and brought it to attention of manage for over charging”

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Posted 9 years ago

“Nothing wrong to comment!”

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Posted 9 years ago

“I haven't yet received my order.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. After going through your account and tracked the parcel with DHL, we can confirm that your order was delivered the 01/08 at 11:39am and signed by Honey in Holsworthy. Please, confirm this information contacting us in the Customer Loyalty Team (0207 064 3000) in order to open an investigation with DHL. Thank you very much for your patience. Have a nice day.

Posted 9 years ago

“Quick delivery of ordered item.”

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Posted 9 years ago

“Great advice, great price bike, quality product”

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Posted 9 years ago

“Good quality affordable and specialised equipment.”

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Posted 9 years ago

“Excellent value for money”

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Posted 9 years ago

“Good communication”

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Posted 9 years ago

“Able to collect locally to me is a big plus point”

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Posted 9 years ago

“great products”

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Posted 9 years ago

“An excellent service in every respect. Very happy to recommend Decathlon to all my contacts. Good value for money, prompt response and excellent customer service. A company worth supporting.”

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Posted 9 years ago

“Ordered snorkelling gear for holiday, and a bit surprised that the delivery was going to be a week. Gave Decathlon a ring, and the despatch speeded up and the delivery arrived on time. Nice stores too (particularly compared to the competition where walking through the door steals a ltitle bit of your soul...)”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,528 reviews