Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order took longer than I expected to arrive at the store (compared to other companies who sell online) and then I consider a week time not enough time to pick up the goods. It's a waste of resources and time from everyone to place the order again and what it's likely to happen is that I won't do it, in case I don't have to pick it up when it arrives at the store. Not brilliant, my first online experience on Decathlon, I must say.”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. According to our policy, the system cancels the click&collect order if it is not collected within 72 hours once it has arrived. If you are still interested in your order, the only option by now is to place the order again. Thank you very much for your understanding. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“Great products, great price, great communication.”

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Posted 10 years ago

“Fabulous range of products, innovation on new products every time we go, excellent value for money”

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Posted 10 years ago

“Ordered a new bike carrier and less than 48hours it was delivered”

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Posted 10 years ago

“Online bike order was not delivered by the estimated date. Collected in store instead. No advice in store re free check- seat adjustment etc after assembly and handover.”

Helpful Report

Posted 10 years ago

Thank you for getting back to us. We are sorry to hear that you have experienced problems with your order. We will pass your feedback to our UK Logistics Manager in order to improve our service and avoid it to happen again. Please, accept your apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“Superb service, continual contact regarding delivery. Good quality goods.”

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Posted 10 years ago

“The product as as described and on time. Very good quality. Yet even though we returned the item (no longer required) the retun support & process was also very easy & staff were very very helpfull”

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Posted 10 years ago

“I was pleased that I could buy a full hiking outfit including boots and backpack for under £100”

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Posted 10 years ago

“The best online store I've ever come across quick delivery amazing savings thank you”

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Posted 10 years ago

“Helpful with collection. Ordered in my name in Weymouth and let my son collect in Manchester as it was for them.”

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Posted 10 years ago

“When you are the best you have to meet top standards. And you do that by miles. Thank you for being there.”

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Posted 10 years ago

“The fishing chair is ace every thinggood”

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Posted 10 years ago

“Really poor service. Problem with 2 order first stock error then delivery error and customer service don't even call back. I won't be using decathlon again.”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We are sorry to hear you have experienced problems with your order. We would like to apologize for the inconveniences caused as this is an unacceptable situation. We will pass your feedback to our Customer Service Manager in order to take further actions. Thank you very much for your patience. Have a nice day.

Posted 10 years ago

“Easy website, good delivery, excellent product. Thank you.”

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Posted 10 years ago

“Efficient service no difficulties good price”

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Posted 10 years ago

“Good prices”

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Posted 10 years ago

“Great quality and price”

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Posted 10 years ago

“Ordered,received confirmation picked it up next day lady helpful in store what more can you ask for will shop again thank you”

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Posted 10 years ago

“Good service”

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Posted 10 years ago

“great range, great prices and equal quality to better known brands”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews