Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did what they said they would quick free postage.”

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Posted 10 years ago

“Great products and customer service. But you need to consider direct shipping to overseas addresses similar to M&S service.”

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Posted 10 years ago

“Whilst I love this shop, the thing I find most frustrating is the pricing. At times the online prices do not correlate with those in shop. I had recently bad customer service and brought it to attention of manage for over charging”

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Posted 10 years ago

“Nothing wrong to comment!”

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Posted 10 years ago

“I haven't yet received my order.”

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Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. After going through your account and tracked the parcel with DHL, we can confirm that your order was delivered the 01/08 at 11:39am and signed by Honey in Holsworthy. Please, confirm this information contacting us in the Customer Loyalty Team (0207 064 3000) in order to open an investigation with DHL. Thank you very much for your patience. Have a nice day.

Posted 10 years ago

“Quick delivery of ordered item.”

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Posted 10 years ago

“Great advice, great price bike, quality product”

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Posted 10 years ago

“Good quality affordable and specialised equipment.”

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Posted 10 years ago

“Excellent value for money”

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Posted 10 years ago

“Good communication”

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Posted 10 years ago

“Able to collect locally to me is a big plus point”

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Posted 10 years ago

“great products”

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Posted 10 years ago

“An excellent service in every respect. Very happy to recommend Decathlon to all my contacts. Good value for money, prompt response and excellent customer service. A company worth supporting.”

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Posted 10 years ago

“Ordered snorkelling gear for holiday, and a bit surprised that the delivery was going to be a week. Gave Decathlon a ring, and the despatch speeded up and the delivery arrived on time. Nice stores too (particularly compared to the competition where walking through the door steals a ltitle bit of your soul...)”

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Posted 10 years ago

“Excellant service!! Really quick delivery went the extra mile to get it delivered on time for. Cant fault them will definately be using u again .... ????”

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Posted 10 years ago

“Fast delivery and saved £150 on equipment - very happy.”

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Posted 10 years ago

“Good stuff”

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Posted 10 years ago

“Always quality, always a good price!”

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Posted 10 years ago

“Good quality product for good price”

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Posted 10 years ago

“Great products. Very fast delivery”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews