Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great swimming shorts for women - cute design, comfy, size fits, there's a pocket in the back and very comfortable fastening. Super happy.”

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Posted 10 years ago

“The product was excellent and fits well. Very good customer service”

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Posted 10 years ago

“I have used decathlon a few times,theyre mountaineering equipment is awesome at great prices,purchased a backpack recently but it wasnt for me and returned and was promptly reimbursed,thats the sort of service i want.”

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Posted 10 years ago

“Helpful and friendly staff and very efficient reserve/order/returns”

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Posted 10 years ago

“Good selection of items at reasonable prices”

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Posted 10 years ago

“Excellent products at good prices -BUT the mail order product was in my opinion packaged poorly and I was surprised it was not damaged -packaging needs to be reviewed”

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Posted 10 years ago

“Speedy delivery and good quality”

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Posted 10 years ago

“Good prices”

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Posted 10 years ago

“It was very simple to order and the goods arrived very promptly and were of good quality.”

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Posted 10 years ago

“Prompt delivery, email confirmations are personal and there was free delivery on my item”

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Posted 10 years ago

“Quick service, item was ready to collect instore a day before scheduled.”

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Posted 10 years ago

“Very fast delivery. Great product, just as described.”

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Posted 10 years ago

“Ordered online to pick up in store. Excellent service ready when they said it would be. Excellent communication.”

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Posted 10 years ago

“Five star service and quality. Awesome products at really reasonable prices. Definitely using decathlon again.”

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Posted 10 years ago

“easy to order and goods arrived quickly”

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Posted 10 years ago

“Fast prompt service!”

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Posted 10 years ago

“What went wrong was I order a gym kit for my sons birthday not only was the delivery date 3 weeks from placing the order we never got the order on that date due to be delivered on the 27th July my husband took a day of work to collect the delivery we never received the delivery on that date I tracked the delivery it did say it was in Nottingham on the 27th but was going to take another week to come , by this time my son was very upset so a week later came and only part of the delivery turned up we then had to drive down to get our money back as we called mybe 10 times only to be told we will look into this and call you back terrible customer service will not be shopping at decathlon again”

Helpful Report

Posted 10 years ago

Thank you for getting back to us. We are sorry to hear that you have experienced problems with your delivery date. We will pass your feedback to our UK Logistics Manager in order to improve our service. Please, accept also our apologies for the lost calls when contacting the Customer Loyalty Team. Have a nice day.

Posted 10 years ago

“There is a lot of choice at any price. Click and collect really quick”

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Posted 10 years ago

“No problems quick and curtious service, also quality goods.”

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Posted 10 years ago

“Received an email saying delivery was delayed to locker due to an IT issue. As we were on holiday and I didn't want to miss the collection, I contacted customer services and asked if it could be sent to my home address instead. I was told that it could. Received another email the following day saying my item had been delivered. Another 30 mike round trip.”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We are sorry to hear you have experienced problems with your delivery date. According to your concern, please accept our apologies for the inconveniences caused. We are working with the IT Team in order to avoid repeating those issues. Have a nice day.

Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews