Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great range of products, always a good price and a very helpful customer service.”

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Posted 10 years ago

“I was happy with the 3 items I bought. They were cycle clothing. I used a "bundle" option that made the price very good. The quality seems god for the money and the designs are simple and not overly garish.”

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Posted 10 years ago

“Very quick delivery again. Only complaint is size of box was a bit excessive being nearly three times the length of the item.”

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Posted 10 years ago

“Great selection and value for money!”

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Posted 10 years ago

“I just wanted to make a purchase, I didn't want to join anything or have a card. Just too pushy and demanding. I won't be buying anything else. It's not easy to unsubscribe either.”

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Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with Decathlon. Unfortunately, for placing an order, the customer must create an account. However, we will send your feedback to our IT Team in order to improve the service provided and try to simplify the current system. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“fast service, great product, good value”

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Posted 10 years ago

“Fast delivery good quality at a great price”

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Posted 10 years ago

“Fast efficient service.”

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Posted 10 years ago

“Excellent prices and quality products with a good delivery time. Will be using decathlon again. ????”

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Posted 10 years ago

“I found exactly what I wanted online, placed my order and collected at my local store all in the space of a few days”

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Posted 10 years ago

“Did not reciece an email to say our items were in store, even though it was showing on my account as in store. I went over to decathlon Coventry twice, but they told me if I hadn't received the email that it wasn't there. On the third occasion the girl went and looked for our order and actually found it. It had been there all along. Unfortunately both items arrived too late for the holiday they were intent to be used on.”

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Posted 10 years ago

Thank you for getting back to us. We are sorry to hear that you have experienced problems with your order. We will send your review to our Coventry Store Manager in order to improve our service and avoid this situation in the future. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“Great service , good quality product at a competitive price”

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Posted 10 years ago

“This is my first purchase from Decathlon,wonderful service ,I needed to return one item for a smaller size , The replacement was received within a week .thank you Decathlon.”

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Posted 10 years ago

“Still waiting for delivery.”

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Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. After going through your account, we can confirm that your order is now with the carrier in transit to be delivered to the InPost point in Toys 'R' Us 6 Oakenshaw Road, B90 4QY Solihull. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“Outstanding value, fast free delivery and in stock.”

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Posted 10 years ago

“Very quick posting times”

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Posted 10 years ago

“On line ordering efficient swift and reliable.”

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Posted 10 years ago

“i was very disappointed to find that the item that i was looking for online.i was told that they where in stock but when i got there.they had run out the staff member told me the should have been taken down. that did not make me feel any better.”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. Sometimes, online items run out of stock and the system can not update all the information directly in live. However, we will pass your feedback to our IT Team in order to improve our service. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“I ordered stuff online and picked it up at store as the online goods weren't stocked in store - at the same time I was trying other stuff that was available in store. So the order process was fine, returning wrong size goods was easy (I ordered multiple sizes to try in store), what was not easy was finding goods I'd seen online in store. It wasn't that easy for the staff either, so better store labelling would help or maybe flagging up where stock will be located in store when you're looking online??”

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Posted 10 years ago

Thank you for contacting us. In regards to your request, we will pass your feedback to our Store Manager in Edinburgh which was the store you collected your parcel in order to improve our service. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“I ordered a tent late one evening it was deliver within 48hrs. Item was exactly as described and was perfect for what I needed.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews